PODS Moving & Storage, originally known as Portable on Demand Storage, has been in the moving and storage industry for nearly 25 years. Initially changing the industry with its innovative portable storage containers, allowing for customer convenience, the company now provides the services of moving, storage, as well as car shipping. Operating on an international scale, with services in Canada, Australia, and the United Kingdom, PODS has facilitated over 6 million moves, more than 1.5 million of them being long-distance moves. With over 245 Storage Center locations, the company provides customers with unique flexibility and personalized solutions tailored to their needs. If you're looking for movers in College Park, MD, considering various options can give you a clearer picture of what services are available in the area.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: College Park, Greenbelt, Hyattsville, New Carrollton, Mount Rainier, Chesapeake BeachShow More >
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Moving and storage supplies
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives a highly polarized feedback, with customers experiencing either exceptional service and convenience or facing significant issues ranging from damages to poor customer support.
Recent Reviews Mention...
“frustrating experience with the company”
“Easy, cost effective and convenient”
“ruined my driveway and no help to resolve”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has received mixed reviews, with several instances of on-time deliveries and pickups praised, yet a significant number of customers reporting late deliveries, missed schedules, and poor communication regarding timing changes.
Recent Reviews Mention...
“POD was delivered on time”
“they provide ETA's late and miss them”
“was late for redelivery”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with some customers finding it cost-effective and others criticizing high expenses and instances of being overcharged.
Recent Reviews Mention...
“cost effective”
“I spent $9,000 with them”
“had to get a small Uhaul which doubled the cost”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences mixed reviews, with numerous customers reporting significant issues with customer service and responsiveness, although some praise the company for its clear and straightforward process and helpful employees.
Recent Reviews Mention...
“customer service was unhelpful and not reachable”
“customer service response has been HORRIBLE”
“they will provide ETA’s late in the day”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has received a mix of experiences, with several customers facing unexpected charges beyond their initial quotes, while a few others appreciated the company for maintaining pricing consistency.
Recent Reviews Mention...
“prices quoted were underestimates”
“charged $600 more for same day delivery unexpectedly”
“have been great to work with”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has generally received poor feedback due to numerous reports of delays and inefficiency, despite a few customers finding the service fast and efficient.
Recent Reviews Mention...
“did a rush job”
“Failed to deliver the pod promptly as promised.”
“was fast at what he does”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for their staff's pleasant and professional demeanor, though there are a few instances of complaints about rude or unhelpful service.
Recent Reviews Mention...
“they have been great to work with”
“friendly but overstepping boundaries”
“Steve was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received mixed feedback, with numerous customers expressing a strong reluctance to use their services again due to various issues, while a significant portion of clients praise the company for its convenience, professionalism, and recommend rehiring.
Recent Reviews Mention...
“would never use Pods again”
“Easy, cost effective and convenient”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for its staff's professionalism, though there are notable complaints highlighting instances of unprofessional behavior.
Recent Reviews Mention...
“Frank is a professional.”
“driver blamed me for 'the stuff shifting in transit'”
“the driver was very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage frequently disappoints customers with its generally poor problem-solving response, though there are a few instances where individual employees significantly improved the situation.
Recent Reviews Mention...
“refused to refund despite assurance”
“ask US to clean it up and no further help”
“did not correct the late pick-up issue timely”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage often receives criticism for damage to customer property, with numerous reports of destroyed or severely damaged items, although there are a few instances of satisfaction regarding item safety and care.
Recent Reviews Mention...
“over $1,600 worth of stuff was destroyed or severely damaged”
“Had damage done to my property”
“All items arrived safely and nothing was damaged”
Customer Insights
Cost: $ 3435.00 from 5 reviews
Interstate Move Duration: 10 days from 4 reviews
Great Crew Members
| Frank | Frank is a professional. |
| Riley, | Riley communicated well and ensured a smooth process |
| Steve | great customer service, very skilled, lightened the move |
| Steve, Quinton | they were great |
| Steve | Steve did an amazing job at maneuvering |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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