PODS Moving & Storage revolutionized the moving and storage industry when established in 1998 by introducing the concept of portable storage containers. The Maryland-based company has rapidly expanded and now has over 3000 associates across the United States and Canada, as well as international services in Canada, Australia, and the United Kingdom. The company has conducted over 6 million moves, including more than 1.5 million long-distance ones. PODS provide tailored solutions specific to the unique needs of its customers. These include built-in storage, adjustable scheduling, multiple container sizes, packing supplies, connection to local labor providers, and car shipping, thereby further enhancing its flexibility and superior customer experience. If you're looking for more moving options in the area, check out the list of top Baltimore, MD moving companies.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Hagerstown, Aberdeen, Havre de Grace, Bel Air
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Retrieve Previous Quote
- Moving and Storage Supplies
- Packing and Loading Support
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews but is generally praised for its professional service and efficient moving solutions, though it also faces criticism for poor communication and service delivery issues from some customers.
Recent Reviews Mention...
“Using PODS was the best method in our case”
“Alan's skill made the service exceptional”
“No communication and service not received”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has a mixed reputation with numerous customers praising their on-time deliveries and pickups, while a significant number experienced delays and scheduling issues.
Recent Reviews Mention...
“They never showed up for the pick up”
“delivered and picked up as planned”
“they delivered quickly”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives varied feedback, with some customers finding it to be a cost-effective and flexible option for moves, while others criticize it for being expensive and charging more than initially quoted.
Recent Reviews Mention...
“PODS offers cost and flexibility for interstate moves”
“a bit expensive but great value”
“PODS are cheaper and easier”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has a mix of highly praised experiences for clear and attentive interaction and numerous grievances about poor customer service and difficulty in reaching support, reflecting a notable divide in customer satisfaction.
Recent Reviews Mention...
“Could not reach them for 4 days”
“Domonique was fantastic and patient”
“Domonique called the day before and left detailed instructions”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly receives negative feedback for frequently changing quoted prices and adding unexpected charges.
Recent Reviews Mention...
“price quoted never changed”
“I was charged almost a thousand dollars more than the quote”
“quoted price changed and charged extra.”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives praise for fast and efficient moves and smooth delivery and pickup processes, though there are notable exceptions involving delays and waiting times.
Recent Reviews Mention...
“delivery and pickup were smooth”
“Fast and efficient move”
“Mike Booker was efficient and fast”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage overwhelmingly receives praise for its cordial and accommodating staff, though there are isolated grievances regarding rude customer service.
Recent Reviews Mention...
“Alan was very friendly”
“Thanks for the friendly service Domonique”
“Dominique was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has a mixed sentiment with a notable number of customers expressing high satisfaction and a willingness to use their services again, while a significant proportion also indicate strong dissatisfaction and an unwillingness to hire or recommend the company for future services.
Recent Reviews Mention...
“everything was easy”
“Highly recommend using PODS”
“will tell everyone to avoid this company”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, with many customers praising individual workers for their professionalism and a notable number expressing dissatisfaction with the overall customer service and professionalism.
Recent Reviews Mention...
“Domonique was very professional”
“Tucker was responsive and professional”
“Ticket was fantastic and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort and responsiveness in addressing and resolving customer complaints, despite a couple of exceptions where employees endeavored to correct issues.
Recent Reviews Mention...
“had to initiate communication every time”
“They denied my claim”
“Tucker was happy to correct the loading issue”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed feedback, with several customers praising their care for property while others report significant damage and unclean conditions of their items.
Recent Reviews Mention...
“experienced packers important to not damage property”
“everything in perfect condition”
“took care not to do any damage to our property”
Great Crew Members
| Domonique | answered all of my questions |
| Alan | Alan's friendliness and skill in positioning the pod were incredible |
| Domonique | Domonique provided friendly and professional service |
| Tucker | Tucker was great, responsive, and professional |
| Ticket | Ticket was fantastic and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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