PODS Moving & Storage has been in business for nearly 25 years, revolutionizing the moving and storage industry with its portable storage containers. The company offers personalized moving and storage solutions tailored to customers' unique needs, ranging from local to long-distance moves. Based in the United States, PODS has multiple locations and operates in Canada, Australia, and the United Kingdom. The company provides various container sizes (8-foot, 12-foot, and 16-foot) and additional services, such as car shipping, moving supplies, and packing and loading help. With a focus on flexibility, adjustable scheduling, and customer support, PODS aims to make the Salisbury, MD moving experience seamless and stress-free.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Cambridge, Laurel, Princess Anne, Chincoteague, Crisfield, Snow HillShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing and Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Moving Helpers
- Moving and Storage Supplies
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.89/10
Nationwide Average: 8.44/10
PODS Moving & Storage receives a mix of high praise for convenience, great customer service, and ease of use, with a significant portion of customers reporting excellent experiences, while simultaneously facing strong criticism for issues regarding high costs, damaged PODS, and some extremely dissatisfied customers who would not recommend the service.
Recent Reviews Mention...
“great resource when moving”
“cost more than twice the numbers I was told on the phone”
“Brandon did an excellent job”
2. Punctuality
5.09/10
Nationwide Average: 8.07/10
PODS Moving & Storage has received mixed feedback, with some customers experiencing timely service and others facing significant delays and communication issues regarding scheduling.
Recent Reviews Mention...
“had to wake up at 7 am and sit around for 3 hours”
“Timely delivery”
“had a delay and wasn't notified until the morning”
3. Affordability
4.74/10
Nationwide Average: 7.69/10
PODS Moving & Storage has received mixed reviews, with some customers indicating great value and satisfactory pricing, while a considerable number report experiences of unexpectedly high costs, hidden fees, and charges exceeding initial quotes.
Recent Reviews Mention...
“cost more than twice what was originally told”
“"got scammed $1500, indicates extremely expensive"”
“at a great price”
4. Communication
5.45/10
Nationwide Average: 7.53/10
PODS Moving & Storage exhibits a polarized pattern where some customers experience excellent interaction with drivers, great customer service, and easy online management, while a notable portion reports significant difficulties in reaching support, poor responsiveness, and inadequate notification about service issues.
Recent Reviews Mention...
“drivers take time to explain the POD”
“hard to get through to by phone”
“communicated all the way through”
5. Stick to Prices
3.54/10
Nationwide Average: 5.99/10
PODS Moving & Storage often falls short, with prevalent complaints about hidden fees, overcharging, and a general dissatisfaction regarding the accuracy of their initial quotes.
Recent Reviews Mention...
“hidden fees and fine print nonsense”
“"Got scammed, implies not sticking to quoted prices"”
“offered a $200 settlement on a $400 claim”
6. Speed
6.1/10
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed feedback, with some customers praising their efficient system and flexibility, while others experienced significant delays in pod delivery and container arrival.
Recent Reviews Mention...
“had to wait a full 6 hours for the pod”
“work quick and work well”
“took 21 days for container arrival”
7. Friendliness
8.12/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for courteous and professional drivers, considerate employees, and helpful service, despite a few perceptions of unprofessionalism and lack of customer care.
Recent Reviews Mention...
“employees were excellent”
“The drivers were professional”
“very courteous and polite”
8. Will Hire Again
5.95/10
Nationwide Average: 8.18/10
PODS Moving & Storage has received mixed reviews, with a group of customers showing strong loyalty and satisfaction, ready to recommend and reuse their services, while another group expresses significant dissatisfaction and a resolve to avoid future engagement with the company.
Recent Reviews Mention...
“would recommend a full service mover over this company”
“"WORST EXPERIENCE EVER, would definitely not hire again"”
“would definitely hire again”
9. Professionalism
6.27/10
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed feedback, with some customers praising the professionalism and courtesy of the staff, while others experienced very poor customer service and unprofessional behavior.
Recent Reviews Mention...
“extremely poor customer service”
“everyone was very professional”
“delivery drivers were very professional”
10. Conflict Handling
1.56/10
Nationwide Average: 4.07/10
PODS Moving & Storage has consistently been reported to fail to provide adequate compensation, employ stall tactics in their claims department, offer no assistance for security issues like cut locks, neglect to address damage claims adequately, and take no action to remedy missed scheduled access times.
Recent Reviews Mention...
“no attempt to compensate for the shipping delay”
“claims department used stall tactics”
“no help regarding cut lock and tampered belongings”
11. Precision & Care
7.39/10
Nationwide Average: 8.01/10
PODS Moving & Storage generally receives positive feedback for delivering belongings safely and without damage, despite an isolated incident involving a damage claim from a move.
Recent Reviews Mention...
“no damage to any items”
“things arrived in great condition”
“my stuff wasn't damaged and they got it here safely”
Customer Insights
Cost: $ 2502.00 from 3 reviews
Great Crew Members
| Brandon | great experience |
| Brandon | offered awesome morning encouragement |
| Brandon | Brandon did an excellent job |
| drivers,call center | excellent service provided |
| Mike Nixon | Mike was considerate and provided exceptional service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
550 W Rd Ste 300 Gate 2, Salisbury, MD, 21801
(877) 770-7637
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Additional Resources
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