Old2New Movers is a moving company that prides itself on offering personalized service and attention to detail. Although their years of operation are not specified, they demonstrate a commitment to providing a high-quality customer experience. Based in an undisclosed location, the company's service area and number of locations are not provided. It is unknown whether they are a locally or family-owned and operated business or part of a nationwide corporation. Old2New Movers offers moving services, though specific details about their offerings are not available. The company stands out by emphasizing a focus on customer satisfaction and personalized care. For those who are looking for expert moving services in New Carrollton, MD, exploring the local scene could be beneficial.
old2new movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About old2new movers
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Summarized Review of old2new movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
old2new movers have received sharply contrasting reviews, with many customers expressing significant dissatisfaction, citing scams, poor service, and unfulfilled promises, while a notable portion praise their professionalism and excellent moving experiences.
Recent Reviews Mention...
“Great job and took care of belongings”
“Deposit taken and not refunded, indicating very poor service.”
“they are scammers”
2. Punctuality
Nationwide Average: 8.07/10
old2new movers has shown inconsistency with numerous instances of late arrivals and failures to show up, despite a few cases of satisfactory communication and timely service.
Recent Reviews Mention...
“Showed up late and canceled last minute.”
“they never showed up”
“came on time as scheduled”
3. Affordability
Nationwide Average: 7.69/10
old2new movers have mixed reviews with several customers feeling cheated or overcharged, although others praise their reasonable pricing and budget-fitting rates.
Recent Reviews Mention...
“Lost my deposit, making it expensive due to no service.”
“put me in a horrible position”
“ripped me off for $250.00”
4. Communication
Nationwide Average: 7.53/10
old2new movers generally struggles with responsiveness and effective communication, evidenced by multiple reports of being unresponsive, failing to update plans, and not showing up as scheduled, despite a few instances where customers noted good communication and updates.
Recent Reviews Mention...
“Poor communication about cancellation and refund.”
“no response until hours later, not helpful”
“no response to calls or texts”
5. Stick to Prices
Nationwide Average: 5.99/10
old2new movers frequently fails to honor their initial quotes, faces serious accusations regarding financial trustworthiness, and substantial criticism for not delivering services as agreed, albeit with a few customers noting satisfaction with no hidden fees and pricing based on the job's scope.
Recent Reviews Mention...
“I still have not received my refund”
“Did not stick to agreed terms of deposit refund.”
“I still have not received my money back”
6. Speed
Nationwide Average: 8.58/10
old2new movers receives mixed feedback, with numerous instances of delays and slow service contrasted by several high praises for their quick and efficient moves.
Recent Reviews Mention...
“decided to move the next day and still no show”
“never showed up”
“promised one day and took two”
7. Friendliness
Nationwide Average: 8.91/10
old2new movers receives mixed reviews ranging from being considered very friendly and courteous by some, to being described as unfriendly, particularly over the phone, by others.
Recent Reviews Mention...
“Jeff doesn't care, very unprofessional”
“made sure he had a mask and gloves on”
“Very unprofessional!!!”
8. Will Hire Again
Nationwide Average: 8.18/10
old2new movers has received polarized feedback, with a notable portion of customers expressing strong dissatisfaction and vowing not to use their services again, while another segment highly recommends them and anticipates future engagements.
Recent Reviews Mention...
“would highly recommend”
“would definitely not hire again”
“I am sure I will not receive my refund”
9. Professionalism
Nationwide Average: 8.31/10
old2new movers has received a mixed but significantly leaning towards positive feedback, with some customers experiencing severe issues while others praised the crew for their efficiency and professionalism.
Recent Reviews Mention...
“very unprofessional behavior by Jeff”
“unprofessional handling of situation”
“Handled the situation unprofessionally.”
10. Conflict Handling
Nationwide Average: 4.07/10
old2new movers consistently demonstrated a lack of effort to resolve customer issues, ranging from refusing refunds and ignoring complaints to outright blocking customers and failing to repair or replace damaged items.
Recent Reviews Mention...
“I am sure I will not receive my refund”
“did not attempt to fix the situation”
“Did not attempt to refund deposit correctly.”
11. Precision & Care
Nationwide Average: 8.01/10
old2new movers have received mixed reviews, with several customers reporting damage or mishandling, while others praised their careful handling and protection of items.
Recent Reviews Mention...
“Took care of belongings the entire process”
“they dropped my washer now it is leaking”
“My furniture was damaged”
Customer Insights
Cost: $ 258.00 from 6 historical data points
Local Move Duration: 3 hours from 7 reviews
Great Crew Members
| Jeff | did an outstanding job, went above and beyond |
| Jeffrey | gave me the run around the entire day |
| Jeffery, Marcus | scammed me out of $150 and wasted my time |
| Jeff | Jeff is nice and hard working |
| Jeff | Jeff was upfront and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
New Carrollton Moving Services
