Established in 2002, Smartbox Moving and Storage is a provider of mobile, on-demand storage units, offering a non-traditional approach to portable storage. Serving individuals and businesses amidst the Bowie, MD movers, the company's service area covers local, statewide, and nationwide moves. Smartbox caters to varied moving and storage needs, including long-distance moving, short-term, or long-term storage units, local moving, and corporate moving. Their SMARTBOX portable storage bins are devised to streamline loading and unloading, maximizing coverage and protection for stored items. To augment their services, Smartbox partners with third-party vendors HireAHelper and Global Van Lines for delivering reliable moving labor services at competitive prices.
Smartbox Moving and Storage
About Smartbox Moving and Storage
Additional Cities Served: Aberdeen, Havre de Grace, New Carrollton, Chesapeake Beach
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Last-minute moving services
- Hourly moving services
- Packing services
- Storage services
- Commercial moving services
Have feedback for Smartbox Moving and Storage?
Error. Please try again later.
Summarized Review of Smartbox Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smartbox Moving and Storage receives mixed reviews, with some customers praising their professionalism and seamless service, while others criticize it for being expensive, stressful, and sometimes providing unsatisfactory customer service.
Recent Reviews Mention...
“SmartBox was fantastic”
“expensive and stressful move”
“horrible service provided”
2. Punctuality
Nationwide Average: 8.07/10
Smartbox Moving and Storage has received mixed reviews, with numerous complaints about missed schedules and delays, but also several positive remarks on timely deliveries and pickups.
Recent Reviews Mention...
“box arrived on time”
“they never came on the scheduled Friday”
“they didn't pick up as scheduled and still haven't”
3. Affordability
Nationwide Average: 7.69/10
Smartbox Moving and Storage generally receives praise for its competitive pricing and cost-effective solutions, despite some criticisms regarding expensive and overpriced services.
Recent Reviews Mention...
“payment was affordable”
“expensive move”
“overpriced for the service provided”
4. Communication
Nationwide Average: 7.53/10
Smartbox Moving and Storage exhibits a stark divide between customers experiencing poor to no communication and others praising the company for great customer service and responsiveness.
Recent Reviews Mention...
“Zero communication from delivering office”
“poor communication about late delivery”
“never given me a call or an answer”
5. Stick to Prices
Nationwide Average: 5.99/10
Smartbox Moving and Storage generally falls short of expectations, with significant discontent regarding charges greatly exceeding initial quotes and mismatches in advertised space and provided services.
Recent Reviews Mention...
“No mention of price change, so sticking to quoted price presumed”
“charged 4 times the amount”
“mislabeled the space offered with the box.”
6. Friendliness
Nationwide Average: 8.91/10
Smartbox Moving and Storage consistently receives praise for their nice and personable delivery and drop-off staff, helpful employees, and accommodating on-site staff, indicating exceptionally friendly service.
Recent Reviews Mention...
“delivery and dropoff staff were nice and personable”
“service is courteous”
“Polite ”
7. Will Hire Again
Nationwide Average: 8.18/10
Smartbox Moving and Storage receives mixed reviews, with several customers expressing strong loyalty and satisfaction, while a significant number would not consider using their services again.
Recent Reviews Mention...
“would 100% use them again and recommend”
“cancelled the contract due to unreliability”
“hired another company which indicates dissatisfaction”
8. Professionalism
Nationwide Average: 8.31/10
Smartbox Moving and Storage generally receives high praise for the professional and caring nature of their staff, though there have been notable exceptions concerning blame and issue resolution.
Recent Reviews Mention...
“Gil was a true professional”
“tried to blame everyone else”
“lack of professionalism in resolving issues”
9. Conflict Handling
Nationwide Average: 4.07/10
Smartbox Moving and Storage generally shows a lack of effort to address and resolve client issues, despite isolated instances where they attempted to accommodate specific requests.
Recent Reviews Mention...
“no attempt to rectify the delay or communicate”
“did not address the shipping issue”
“no attempt to address the delay issue”
10. Precision & Care
Nationwide Average: 8.01/10
Smartbox Moving and Storage receives mixed reviews, with some customers praising their respectful and careful handling of property, while others report damages and missing items.
Recent Reviews Mention...
“not careful with items and damaged multiple items”
“my kid's bunkbed side piece is missing”
“nothing was damaged in shipment”
Great Crew Members
| Gil | put the boxes exactly where I wanted them |
| Chantel, Chris | Chantel easiest to do business with, Chris remembers us |
| Gwen | Gwen was so so nice, friendly |
| Chantell | Went above and beyond to help with a schedule change |
| Tammy | Made many extra phone calls to accommodate my schedule |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Smartbox Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Bowie Moving Services
Nearby Cities
