With origins dating back to 1928, John Palmer Moving & Storage has built a strong reputation in providing a broad spectrum of services. From its base in Acton, Massachusetts, this company covers a variety of options, such as local and long-distance relocation of goods, corporate moves, storage solutions, and varied specialized services including furniture assembly and auto shipping. As an agent of Atlas Van Line, they are enabled to deliver services on a global scale. Over 88 years in the industry certainly speaks volumes of John Palmer Moving & Storage's commitment to superior customer service. To explore more options, you can check other top-notch movers in Springfield, MA, where you will find unbiased evaluations of the most reputed moving companies in the region.
John Palmer Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About John Palmer Moving & Storage
Additional Cities Served: Fall River, Framingham, Chicopee, Fitchburg, Marlborough, West Springfield TownShow More >
Moving Services
- Local HomeServices
- Long Distance Storage Solutions
- International Packing Services & Custom Crating
- Employee Relocations
- Local & Long Distance Truck Scale
- Hotel Installations
- Auto Shipping
- Kitchen Cabinet Receiving & Delivery
- Certificate of Insurance
- Cheap Moving Services
Massachusetts Moving License
Active
Last Checked: 03/01/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of John Palmer Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
John Palmer Moving & Storage is predominantly praised for its professional, efficient, and friendly crew, though there are a few criticisms concerning professionalism and customer service.
Recent Reviews Mention...
“Super nice crew and seamless move”
“great work by Edwin and Garry”
“John Palmer made our move easier”
2. Punctuality
Nationwide Average: 8.07/10
John Palmer Moving & Storage generally demonstrates reliability and promptness, although there were a few instances of delays or scheduling issues.
Recent Reviews Mention...
“They were a tad late but accommodated”
“were done in the agreed upon time”
“arrived on time and were ready to work”
3. Affordability
Nationwide Average: 7.69/10
John Palmer Moving & Storage has mixed reviews, with many customers finding their services economical and cost-effective, while others criticize the company for high prices and estimates significantly exceeding competitors'.
Recent Reviews Mention...
“described as economical”
“found the rates cost-effective”
“Prices were really competitive”
4. Communication
Nationwide Average: 7.53/10
John Palmer Moving & Storage generally excels at maintaining effective contact with customers, offering knowledgeable advice, and providing responsive follow-ups, despite a few instances of communication breakdowns and dissatisfaction among clients.
Recent Reviews Mention...
“they communicated beautifully with us”
“gave us advice and ideas”
“very accommodating”
5. Stick to Prices
Nationwide Average: 5.99/10
John Palmer Moving & Storage has generally been praised for their accuracy and fairness, often resulting in costs being lower than initially quoted, though there was an isolated instance of dissatisfaction regarding reservation honoring.
Recent Reviews Mention...
“Accommodated by not charging for missed time”
“no issues with quoted price mentioned”
“cost came in under their estimate”
6. Speed
Nationwide Average: 8.58/10
John Palmer Moving & Storage consistently impressed customers with their efficiency and ability to complete moves quickly, despite one noted exception.
Recent Reviews Mention...
“Worked very fast”
“finished the job within the agreed time”
“efficient in their work”
7. Friendliness
Nationwide Average: 8.91/10
John Palmer Moving & Storage overwhelmingly receives praise for their polite, courteous, and genuinely friendly crew, with only a singular mention of unprofessional conduct being an outlier.
Recent Reviews Mention...
“Super nice crew”
“they were very polite”
“polite and courteous throughout”
8. Will Hire Again
Nationwide Average: 8.18/10
John Palmer Moving & Storage overwhelmingly receives positive feedback, with most customers highly recommending their services and expressing a strong desire to engage their assistance for future moves, despite a few dissatisfied voices.
Recent Reviews Mention...
“Would recommend their company”
“would recommend without reservations”
“would definitely hire John Palmer again”
9. Professionalism
Nationwide Average: 8.31/10
John Palmer Moving & Storage generally receives high praise for their professionalism, efficiency, and polite behavior, though there are a few reports of unprofessional conduct and dissatisfaction.
Recent Reviews Mention...
“very professional and went above and beyond”
“professional handling and cleaning after work”
“most professional movers I have ever met”
10. Conflict Handling
Nationwide Average: 4.07/10
John Palmer Moving & Storage demonstrates a generally low level of responsiveness and accountability, with instances of unaddressed damage and stolen items, despite a rare willingness to provide alternative options.
Recent Reviews Mention...
“No one came to uncrate the glass top as included in the cost”
“not willing to right the wrong of truck unavailability”
“helped with options outside of their company”
11. Precision & Care
Nationwide Average: 8.01/10
John Palmer Moving & Storage generally receives praise for their meticulous approach and careful handling, though there have been a few instances of damage reported.
Recent Reviews Mention...
“No issues with items being moved”
“carefully unrolled drop-cloths, no damage mentioned”
“went above and beyond with difficult stairs”
Great Crew Members
| Edwin, Garry | carefully maneuvered items and tidied up after |
| Victor, Gary, Justin | Victor, Gary, and Justin are the best |
| Nick | Nick did our walkthrough initially |
| Nick, Victor, Ajay, Gary, Edwin, Miguel, Alex, Xavier | thank you and positive day imply great crew members |
| Khristian, Garry, Victor | they were knowledgable and went above and beyond |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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