Eagle Lines is a Boston-based moving company with over 25 years of experience in the industry, serving the New England area. As one of the movers in Boston, MA, the company provides local, long-distance, and international moving services for residential and commercial clients. Their trained professional staff ensures that clients' belongings are expertly protected, packed with care, and arrive safely at their new destination. Eagle Lines has built a reputation for providing streamlined and stress-free moving experiences, tackling everything from small, local moves to large-scale cross-country relocations.
Eagle Lines
based on 991+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Eagle Lines
Additional Cities Served: Cambridge, Revere, Everett, Melrose, Winthrop Town
Moving Services
- Local Moving Services
- Long Distance Moving
- International Moving
- Commercial Services
- Professional Packing Services
Massachusetts Moving License
Active
Last Checked: 03/01/22USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Eagle Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.1/10
Nationwide Average: 8.44/10
Eagle Lines generally provides a highly satisfactory and professional moving experience, with a significant majority of clients praising their efficient, courteous service, despite a few instances of poor experience and customer grievances.
Recent Reviews Mention...
“great company”
“Best company in Boston”
“they took advantage of my innocence and overcharged.”
2. Punctuality
7.48/10
Nationwide Average: 8.07/10
Eagle Lines generally receives positive feedback for being on time, with many customers noting prompt arrivals, though there are some reports of delays and late deliveries.
Recent Reviews Mention...
“showed up on time”
“came 1.5 hours late”
“Arrived on time”
3. Affordability
7.61/10
Nationwide Average: 7.69/10
Eagle Lines generally received high praise for being an economical and competitive choice in pricing, with numerous customers highlighting its reasonable rates and competitive quotes, despite a few reporting instances of higher-than-expected costs.
Recent Reviews Mention...
“I paid way too much money for this move.”
“charged almost double the estimate”
“Good communication and value”
4. Communication
5.76/10
Nationwide Average: 7.53/10
Eagle Lines shows a mix of experiences with customers praising their responsiveness and professional service in some instances, while others report significant issues with misinformation, lack of follow-up, and rudeness.
Recent Reviews Mention...
“customer service was smug and misleading”
“movers were incredibly dismissive”
“Good communication”
5. Stick to Prices
5.6/10
Nationwide Average: 5.99/10
Eagle Lines shows a mixed response with multiple complaints about not adhering to initial quotes but also numerous instances where they either met or surpassed expectations by avoiding extra charges and aligning closely with the original estimates.
Recent Reviews Mention...
“representatives made verbal guarantees they didn't intend to honor”
“misleading about deposits”
“asked for extra money every time.”
6. Speed
8.17/10
Nationwide Average: 8.58/10
Eagle Lines generally receives high praise for their efficiency and quick service, although there are a few instances of significant delays and slower than expected performances.
Recent Reviews Mention...
“Fast and efficient pack and load”
“worked as a team quickly”
“were professional and efficient”
7. Friendliness
7.71/10
Nationwide Average: 8.91/10
Eagle Lines generally receives praise for their kind and professional behavior, though there are notable instances of unprofessionalism and rudeness.
Recent Reviews Mention...
“guys were so kind”
“no empathy or effort from employees regarding issues”
“very professional and friendly”
8. Will Hire Again
6.37/10
Nationwide Average: 8.18/10
Eagle Lines receives a starkly divided feedback, with a notable number of clients expressing strong dissatisfaction and vowing not to use their services again, while an equally emphatic portion highly recommends them and plans to remain loyal for future needs.
Recent Reviews Mention...
“would hire again”
“would hire again”
“would not hire again due to negative experience”
9. Professionalism
6.46/10
Nationwide Average: 8.31/10
Eagle Lines has received mixed feedback, with numerous customers praising the crew for being professional, polite, and efficient, while a significant number of others have criticized the crew for being unprofessional, rude, and lacking in professionalism.
Recent Reviews Mention...
“Professional to the last details”
“crew was unprofessional”
“tried to hide damage and were dismissive”
10. Conflict Handling
2.28/10
Nationwide Average: 4.07/10
Eagle Lines overwhelmingly demonstrates a consistent failure to resolve issues, acknowledge damages, or provide adequate compensation, despite a few isolated instances of positive engagement and accommodation.
Recent Reviews Mention...
“did not attempt to resolve the issue about delivery guarantee”
“offered minimal fix and were dismissive”
“reluctant to pay for damages”
11. Precision & Care
6.85/10
Nationwide Average: 8.01/10
Eagle Lines has a mixed reputation with several customers applauding their careful and thorough approach, while a significant number also report damage and careless handling of their belongings.
Recent Reviews Mention...
“my imported lamps got damaged.”
“several items were broken”
“accidentally broke a knob and tried to hide it”
Customer Insights
Local Move Duration: 3.75 hours from 3 reviews
Interstate Move Duration: 6 days from 16 reviews
Great Crew Members
| Tai | movers were mentioned positively for responsiveness and smooth process |
| Rachael | Rachael was very prompt in answer |
| Tai | Tai was nice and helpful |
| Tai | always easily available and very patient |
| Rachel | Rachel was very professional and thorough |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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