Gentle Giant Moving Company is a reputable moving service provider with over 40 years of experience. Based in Boston, they have 20 locations across the country and provide a variety of services including local and long-distance moving, commercial moves, piano moving, storage facilities, packing & unpacking, and moving box delivery. Clients are assigned a dedicated Move Coordinator to ensure a smooth, stress-free move tailored to their unique needs. The company has earned numerous awards for its ethical, professional practices and dedication to customer satisfaction. Looking for more movers in Franklin Town, MA? Check out our comprehensive list. With 80% of their business coming from repeat and referral customers, Gentle Giant aims to create customers for life with their quality services.
Gentle Giant Moving Company
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Piano Moving Services
- Commercial Moving Services
- Storage Facilities
- Packing & Unpacking
- Moving Box Delivery
- Craning & Specialty Moving
- White Glove Moving
- Personal Move Coordinators
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Gentle Giant Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Gentle Giant Moving Company consistently provides exceptional, efficient, and professional moving services, earning widespread acclaim and the highest level of satisfaction from its customers.
Recent Reviews Mention...
“the team was amazing making it an amazing move”
“gave this moving company 5 stars”
“seamless experience”
2. Punctuality
Nationwide Average: 8.07/10
Gentle Giant Moving Company consistently arrives on time, often earlier than scheduled, and maintains excellent communication about their arrival times.
Recent Reviews Mention...
“The crew was prompt.”
“Moving crew were punctual”
“On time”
3. Affordability
Nationwide Average: 7.69/10
Gentle Giant Moving Company is generally seen as having reasonable and competitive pricing, making it worth the cost, despite a singular opinion of it being expensive.
Recent Reviews Mention...
“final charge reasonable compared to others”
“very reasonably priced”
“worth every penny”
4. Communication
Nationwide Average: 7.53/10
Gentle Giant Moving Company consistently receives high praise for their responsive, clear, and helpful communication throughout the moving process, albeit with rare instances of negative experiences.
Recent Reviews Mention...
“responsive to all the concerns I expressed”
“Staff guided me through the process and answered all questions”
“Excellent customer service”
5. Speed
Nationwide Average: 8.58/10
Gentle Giant Moving Company consistently demonstrates efficiency and swiftness in their work, impressing customers with their ability to quickly and effectively complete moves.
Recent Reviews Mention...
“wasted no time moving boxes”
“got the job done in a lot less time”
“got the move done as quickly”
6. Friendliness
Nationwide Average: 8.91/10
Gentle Giant Moving Company consistently exhibits a remarkably positive and courteous attitude towards their clients, as evidenced by overwhelmingly positive feedback on their cheerful, polite, and professional staff, with only a singular mention of rudeness.
Recent Reviews Mention...
“crew was courteous”
“courteous and cheerful”
“very positive and friendly”
7. Will Hire Again
Nationwide Average: 8.18/10
Gentle Giant Moving Company overwhelmingly receives high praise and repeat business intentions from customers, with only a couple of exceptions due to negative experiences.
Recent Reviews Mention...
“would hire again because of amazing move”
“greatest experience ever with this crew”
“would recommend them very highly.”
8. Professionalism
Nationwide Average: 8.31/10
Gentle Giant Moving Company is consistently praised for their attentive, skilled, and courteous behavior, underscoring their commitment to providing a highly professional and efficient moving experience.
Recent Reviews Mention...
“crew was problem-solving”
“acted like true Professionals”
“Careful, professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Gentle Giant Moving Company generally exemplifies a strong commitment to resolving issues and making amends, as evidenced by their actions in addressing damages, billing errors, and other service-related concerns, despite a noted instance of failing to resolve a matter regarding stolen items.
Recent Reviews Mention...
“helped with the glass door situation”
“went above and beyond”
“identified damages and communicated everything back to us”
10. Precision & Care
Nationwide Average: 8.01/10
Gentle Giant Moving Company consistently demonstrates exceptional care and attention, ensuring belongings are moved safely and efficiently, though there was an isolated issue of theft reported.
Recent Reviews Mention...
“no issues with handling items”
“crew was very careful with our belongings.”
“efficiently and safely move belongings”
Great Crew Members
| Chuck,Jasper | Chuck and Jasper made it an amazing move |
| Kevin, John, Deneb | came up with solutions, courteous, efficient |
| Neil Epstein | Neil Epstein deserved praise for being attentive and professional. |
| Andrew, Jack, Chuck | super adaptable and all fantastic |
| Cecil | Cecil directed the team tirelessly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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