With over a decade of experience, Coach USA Moving and Storage is a large moving company providing residential and commercial moving services. They offer a wide range of services including local and long-distance moving, business relocation, and secure temporary storage services. The company prides itself on being dedicated to ensuring safe, quick, and hassle-free moves. Experienced in packing and moving logistics, they provide insurance and professional customer service. The company operates in 15 states while delivering to 48 states, signifying a significant reach and flexibility. They differentiate themselves through hands-on services, as they act as actual movers in Framingham, MA, not brokers.
Coach USA Moving and Storage
Coach USA Moving and Storage
based on 694+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Coach USA Moving and Storage
Additional Cities Served: Marlborough
Moving Services
- Local Moving
- Long Distance Moving
- Business Moving/Office Relocation
- Storage Services
- Residential Moving
- Commercial Moving
- Packing Services
- Material Supply for Packing
- HassleFree Moving
- Affordable Moving
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Summarized Review of Coach USA Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.39/10
Nationwide Average: 8.44/10
Coach USA Moving and Storage appears to have polarizing reviews, with many customers praising their professionalism and moving experience, while a significant portion of clients report dissatisfaction due to damaged goods and poor service.
Recent Reviews Mention...
“Awesome moving company”
“Incredible company, would strongly recommend”
“great work by movers”
2. Punctuality
5.19/10
Nationwide Average: 8.07/10
Coach USA Moving and Storage has mixed reviews, with many customers praising their on-time arrivals and deliveries, while a significant number of others experienced substantial delays and issues with timing.
Recent Reviews Mention...
“arrived right on time”
“Showed up at the agreed upon time”
“They were on time”
3. Affordability
4.69/10
Nationwide Average: 7.69/10
Coach USA Moving and Storage receives mixed reviews, with several customers finding their prices reasonable and fair, while a significant portion criticizes the company for unexpected high costs, numerous additional charges, and overall dissatisfaction with the pricing structure.
Recent Reviews Mention...
“Their asking price are fair”
“Price was sensible”
“their prices are very reasonable”
4. Communication
5.18/10
Nationwide Average: 7.53/10
Coach USA Moving and Storage has a polarizing track record, with numerous customers praising their responsiveness and clarity, while a significant number of others criticize their lack of follow-up, poor customer service, and inconsistency in providing information or updates.
Recent Reviews Mention...
“get in touch with me right away”
“super communication throughout the move”
“Friendly and brief correspondence”
5. Stick to Prices
2.81/10
Nationwide Average: 5.99/10
Coach USA Moving and Storage overwhelmingly receives negative feedback from customers for frequently charging more than initially quoted, leading to an overall poor impression of their pricing practices.
Recent Reviews Mention...
“had my move done in under 2 hours as estimated”
“quote was exactly what I paid at the end”
“gouged me out of money”
6. Speed
6.15/10
Nationwide Average: 8.58/10
Coach USA Moving and Storage received mixed feedback, showcasing instances of exceptional efficiency and rapid service, contrasted by several reports of significant delays and slow delivery times.
Recent Reviews Mention...
“SUPER FAST and EFFICIENT”
“had my move done in under 2 hours as estimated”
“completed the move in 2 days”
7. Friendliness
6.73/10
Nationwide Average: 8.91/10
Coach USA Moving and Storage receives mixed feedback, with many customers praising their team's professionalism and politeness, though there are significant complaints about rudeness and unprofessional behavior.
Recent Reviews Mention...
“Friendly suggests high level of friendliness”
“they were very polite and informative”
“the crew was very professional and pleasant”
8. Will Hire Again
5.8/10
Nationwide Average: 8.18/10
Coach USA Moving and Storage receives strong endorsements from many customers who express high satisfaction and an eagerness to recommend or utilize their services again, though it's countered by a significant number of dissatisfied customers who explicitly state they would neither hire nor recommend the company again due to various grievances.
Recent Reviews Mention...
“would recommend this company and would use again”
“recommend 100% and will definitely be using Coach USA again”
“Would strongly recommend”
9. Professionalism
6.49/10
Nationwide Average: 8.31/10
Coach USA Moving and Storage largely received high praise for their professionalism, effectiveness, and polite demeanor, though there are notable instances of criticism regarding unprofessional conduct and issues with service delivery.
Recent Reviews Mention...
“they were so professional”
“They were effective and proficient”
“explained everything professionally and gave packing advice”
10. Conflict Handling
1.9/10
Nationwide Average: 4.07/10
Coach USA Moving and Storage overwhelmingly demonstrates a lack of effort and insufficient compensation for damages and issues, despite a few instances of satisfactory settlements.
Recent Reviews Mention...
“did not attempt to rectify item theft”
“$75 compensation for significant damages is ludicrous”
“not willing to solve an issue for months”
11. Precision & Care
5.65/10
Nationwide Average: 8.01/10
Coach USA Moving and Storage has polarized customer feedback, with many praising their careful packing and handling practices, while a significant portion of clients report damage, carelessness, and loss of items during moves.
Recent Reviews Mention...
“careful in moving the kitchen and other home appliance”
“Dealt with my things with care”
“took the time to wrap all my belongings”
Customer Insights
Cost: $ 8408.00 from 10 reviews
Interstate Move Duration: 10 days from 11 reviews
Great Crew Members
| Terrance | worked non-stop and ensured safe arrival of items |
| Coach | helped repack boxes and protected furniture |
| Ron | Ron went over all the paperwork and answered questions |
| Ron | was the most professional mover and supervised well |
| Britnee | assistance was helpful and pleasant |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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