Pony Express Moving Services began over 18 years ago as a local mover with just one truck. Today, it is one of the most respected moving companies in Boston, Massachusetts. Pony Express Moving Services has earned its place as a go-to mover for families and businesses. It continues to provide exceptional customer service and high-quality relocations. Whether you're moving locally or long-distance, it can handle all your moving needs. Pony Express Moving Services is fully licensed, insured, and bonded. This gives you confidence knowing you're moving with seasoned professionals who offer Boston, MA moving services. It takes pride in the fact that much of its business comes from word-of-mouth recommendations, living up to its reputation for high standards of service.
Pony Express Moving Services
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Pony Express Moving Services
Additional Cities Served: Cambridge, Quincy, Lynn, Newton, Somerville, WalthamShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Interstate Moving
- Delivery Services
- Packing Services
- Fine Art Moving
- Furniture and Antique Delivery
- Crating and Fine Arts Transport
- NYC Specialists
- Local and Interstate Licensed Motor Carrier
Massachusetts Moving License
Active
Last Checked: 03/01/22Awards
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Summarized Review of Pony Express Moving Services
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Pony Express Moving Services receives overwhelmingly positive feedback for their professional, efficient moves and exceptional service, despite a few instances of dissatisfaction regarding damage and delays.
Recent Reviews Mention...
“Best moving experience ever”
“best experience ever with the movers”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Pony Express Moving Services generally receives high praise for their on-time arrivals, although there are a few instances of delays or scheduling issues, which they often communicated about effectively.
Recent Reviews Mention...
“able to get to me within an hour”
“they showed up on time”
“arrived on time with plenty of warning”
3. Affordability
Nationwide Average: 7.69/10
Pony Express Moving Services is predominantly praised for its reasonable pricing and competitive deals, with only a few instances of dissatisfaction regarding costs exceeding initial quotes.
Recent Reviews Mention...
“estimate was very reasonable”
“definitely more expensive than quoted”
“most affordable option”
4. Communication
Nationwide Average: 7.53/10
Pony Express Moving Services mostly received high praise for their responsive and courteous communication, although there were a few instances of dissatisfaction regarding responsiveness and follow-up.
Recent Reviews Mention...
“customer service was amazing and fast”
“they helped and fixed the pricing mix-up”
“accommodated Zoom request, clear on logistics”
5. Stick to Prices
Nationwide Average: 5.99/10
Pony Express Moving Services overwhelmingly excels, with numerous customers reporting prices as quoted, no hidden fees, and some even being charged less than initially estimated, alongside a few isolated issues of pricing discrepancies.
Recent Reviews Mention...
“fixed the pricing mix-up when I called”
“did not stick to the quoted price”
“almost double the quoted price”
6. Speed
Nationwide Average: 8.58/10
Pony Express Moving Services consistently provides quick and efficient moving services, with many customers highlighting their ability to complete moves in less time than anticipated and their efficiency in handling various moving challenges.
Recent Reviews Mention...
“pack me up in 30 minutes”
“work so fast and not try to milk the clock”
“finished quickly within 3.5 hours”
7. Friendliness
Nationwide Average: 8.91/10
Pony Express Moving Services is overwhelmingly praised for their polite, pleasant, and professional demeanor, with a vast majority of reviews highlighting the crew's positive attitudes, despite a few negative experiences.
Recent Reviews Mention...
“the movers were very polite”
“a pleasure interacting with Josh”
“movers were courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
Pony Express Moving Services sees overwhelmingly positive feedback, with a majority of customers expressing eagerness to use their services again, highly recommend them, or have already planned future moves with them, despite a handful of dissatisfied voices.
Recent Reviews Mention...
“would have them move me to NYC if I could”
“will use them again and referred them to many”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Pony Express Moving Services overwhelmingly receives praise for their polite, efficient, and professional service, despite a few reports of unprofessional behavior from some crew members.
Recent Reviews Mention...
“movers were very polite and professional”
“Josh has lots of great moving stories”
“so so professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Pony Express Moving Services has shown significant efforts to rectify issues and compensate customers, though a few instances of dissatisfaction and unaddressed concerns exist.
Recent Reviews Mention...
“went above and beyond to rectify the pricing issue”
“did not follow up on repair promise”
“no response from company after the issue was reported”
11. Precision & Care
Nationwide Average: 8.01/10
Pony Express Moving Services has a predominantly positive reputation, with numerous customers praising their meticulousness and care, despite a few complaints of damage or mishandling.
Recent Reviews Mention...
“gentle with my things”
“very careful, nothing got damaged”
“scratches and tears on many items”
Customer Insights
Hourly Minimum: 2 hours from 5 reviews
Local Move Duration: 3.5 hours from 24 reviews
Interstate Move Duration: 3 days from 9 reviews
Great Crew Members
| Abel, Mike, Danny | didn't waste no time and very efficient |
| Josh | Josh was very personable and shared great stories |
| Josh, Susan | Josh and Susan were very helpful in planning and follow-up |
| Josh, Brennen, Zack | helped us out on short notice and were professional |
| Freddy, Mike H | Freddy and Mike H were incredible and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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