Allen & Coles Moving Systems is a full-service professional moving and storage company based in New England with over 20 years of experience. The company has three locations in Maine, New Hampshire, and Massachusetts, enabling them to serve the greater New England area with personalized and affordable moving services. As a North American Van Lines agent, they also provide international moving services. In addition to residential and commercial moving, Allen & Coles offers short-term and long-term storage options at three locations in the New England area. Founded in 1986 by Julian Coles, the company has received multiple Quality Awards and has a team of NAVL Vanguard Award-winning drivers.
Allen & Coles Moving Systems
based on 345+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Allen & Coles Moving Systems
Additional Cities Served: Chicopee, Leominster, Fitchburg, Marlborough, Gardner
Moving Services
- Residential Moving
- Commercial Moving
- International Moving
- Storage Services
- Local Moving
- Long Distance Moving
- Move Preparation
- Commercial Storage
- Residential Storage
- Specialized Moving
Have feedback for Allen & Coles Moving Systems?
Error. Please try again later.
Summarized Review of Allen & Coles Moving Systems
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.96/10
Nationwide Average: 8.44/10
Allen & Coles Moving Systems receives predominantly negative reviews, with a significant number of customers expressing deep dissatisfaction, although a few reports highlight exceptional service and professionalism.
Recent Reviews Mention...
“recommend this company and would hire again”
“party kids dropped things, no precautions taken”
“great disappointment with the service”
2. Punctuality
6.07/10
Nationwide Average: 8.07/10
Allen & Coles Moving Systems seems to struggle with consistent on-time arrivals and deliveries, facing numerous complaints about delays and unprofessional conduct, despite some instances of punctuality.
Recent Reviews Mention...
“they were not punctual in providing a quote”
“estimator did not show up as scheduled”
“They showed up on time.”
3. Affordability
6.11/10
Nationwide Average: 7.69/10
Allen & Coles Moving Systems is critiqued for significant price discrepancies, including unexpected charges and instances where the final cost was doubled, indicating a substantial concern over cost management and transparency.
Recent Reviews Mention...
“Price off by 3k and additional cost after belongings picked up”
“price was perfect for what they needed to accomplish”
“most reasonable quote received”
4. Communication
5.18/10
Nationwide Average: 7.53/10
Allen & Coles Moving Systems generally receives negative reviews for their lack of responsiveness and poor customer service, with complaints about unreturned calls and emails, though there are a few exceptions of positive feedback praising their informative approach.
Recent Reviews Mention...
“no response to texts or follow-ups”
“hard to get estimate and communication felt scammy”
“no clear communication from estimator”
5. Stick to Prices
4.41/10
Nationwide Average: 5.99/10
Allen & Coles Moving Systems frequently receives criticism for overbilling and not adhering to their original estimates, despite a couple of instances where they honored their quotes and refund promises.
Recent Reviews Mention...
“did not stick to their timeline for providing a quote”
“They overbilled me.”
“Quoted price off by 3k and additional charges after pickup”
6. Speed
6.08/10
Nationwide Average: 8.58/10
Allen & Coles Moving Systems has overwhelmingly negative feedback, with customers highlighting significant delays, inefficiencies, and unreasonably prolonged service durations.
Recent Reviews Mention...
“Delivery delayed by weeks”
“tried to fit a 2-day move into one day”
“very efficient service ”
7. Friendliness
8.22/10
Nationwide Average: 8.91/10
Allen & Coles Moving Systems receives mixed reviews, with several customers praising their professionalism, enthusiasm, and courteous nature, while others criticize their lack of respect and professional behavior.
Recent Reviews Mention...
“kids were doing shots, unprofessional behavior”
“crew was doing shots and puking”
“were very easy to work with ”
8. Will Hire Again
6.27/10
Nationwide Average: 8.18/10
Allen & Coles Moving Systems appears to have a predominantly negative perception, with the majority of customers expressing dissatisfaction and a lack of trust, despite a few glowing endorsements.
Recent Reviews Mention...
“would not hire due to lack of communication”
“felt like they were playing games with pricing”
“would not hire due to unprofessionalism”
9. Professionalism
6.56/10
Nationwide Average: 8.31/10
Allen & Coles Moving Systems has received mixed reviews, but predominantly negative feedback highlighting issues such as unprofessional behavior, lack of care, and damages, though a few reports commend the crew's dedication, work ethic, and professionalism.
Recent Reviews Mention...
“unprofessional handling of quote process”
“unprofessional, doing shots and dropping things”
“complete lack of professionalism shown”
10. Conflict Handling
1.66/10
Nationwide Average: 4.07/10
Allen & Coles Moving Systems overwhelmingly receives negative feedback for their minimal effort, refusal to take responsibility, and general unprofessionalism in addressing customer issues, albeit with a singular instance of satisfaction noted.
Recent Reviews Mention...
“did not attempt to right the wrong adequately”
“offered minimal damage reimbursement”
“did not take responsibility for the problems.”
11. Precision & Care
6.01/10
Nationwide Average: 8.01/10
Allen & Coles Moving Systems appears to have a predominantly negative reputation, with numerous customers reporting damaged belongings and careless handling, despite a few reports of satisfactory service.
Recent Reviews Mention...
“dropped items, no precautions for furniture or walls”
“damaged irreplaceable family heirloom”
“They do not care about your belongings”
Great Crew Members
| AJ | AJ made a significant positive impact |
| Dave | Dave was excellent |
| Bill B.,Scott | Bill was very informative and reassuring. Scott kept in close touch and solved problems creatively. |
| Carrie Niedzwecki | confidence, trust-building, and professional guidance were outstanding. |
| Matt, Brian | worked tirelessly, everything reassembled |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Allen & Coles Moving Systems
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Worcester Moving Services
Nearby Cities
