Established in 1998, PODS Moving & Storage is a recognized name in the moving and storage sector. The company is headquartered in Fairfield County, Connecticut and has widespread operations not only throughout the United States but also in various other countries such as Canada, Australia, and the UK. Catering to an extensive service area, PODS presents tailored solutions to cater to the moving and storage needs of its diverse clientele. Their offers include, but aren't limited to portable storage containers, pay-as-you-go pricing, and flexible scheduling. What's more, PODS delivers packing supplies, connects clients to reputable local labor providers, and even offers car shipping services making it an ideal choice for those seeking Springfield, MA's top-rated movers.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Chicopee, Holyoke, Agawam Town, West Springfield Town, Northampton
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services (OnSite and at Our Facilities)
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Retrieve Previous Quote
- Commercial Storage Units
- Commercial Moving
Massachusetts Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has received overwhelmingly negative reviews, with criticisms focusing on poor customer service, delivery issues, and dissatisfaction with the overall experience, despite a few positive remarks about some staff members and specific instances of good service.
Recent Reviews Mention...
“company tries to manipulate circumstances for more money”
“delivery to the wrong address shows poor service quality”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently faces challenges with timely deliveries and pickups, with numerous instances of missed or significantly delayed service, despite a few reports of satisfactory communication and scheduling.
Recent Reviews Mention...
“Pods is on time”
“they showed up on time”
“they were a no call no show for a delivery.”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as expensive and not cost-effective, with multiple customers highlighting issues related to continuous price increases, unexpected charges, and feeling overcharged, despite a few reviews considering it an affordable option.
Recent Reviews Mention...
“extremely expensive due to continuous price increases”
“manipulates costs for more money”
“lost a lot of money with Pods”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage predominantly receives criticism for its consistently poor customer service, including almost nonexistent responses, unhelpful interactions, and significant difficulties in reaching support personnel, although there are a few reports of satisfactory communication experiences.
Recent Reviews Mention...
“customer service is almost nonexistent”
“didn't honor website removal date information”
“they insulted me about their mistake”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently faces criticism for not honoring their original quotes, charging additional fees, and various billing discrepancies, despite a few instances of resolving such issues.
Recent Reviews Mention...
“did not honor the stated removal date”
“billed an entire month even for partial use”
“No surprises”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently underperforms with frequent delays and late deliveries, though there is an isolated instance of rapid unloading.
Recent Reviews Mention...
“Hector was fast”
“complete no show.”
“quick move”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage has mixed reviews, with some customers experiencing exceptional service and others facing significant rudeness and unhelpfulness from the staff.
Recent Reviews Mention...
“they insulted me instead of apologizing”
“Hector was very friendly and compassionate”
“Hector was very helpful and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives feedback indicating that most customers would not choose or recommend their services due to negative experiences, with a very small number expressing satisfaction and willingness to rehire.
Recent Reviews Mention...
“would counsel anyone to look elsewhere”
“never use this company again”
“would not hire again after this experience”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly receives negative feedback, with numerous mentions of unprofessional behavior, inadequate training, and poor customer service, despite a few instances of high praise for individual professionalism.
Recent Reviews Mention...
“insulting a customer is highly unprofessional”
“they were very organized and helpful”
“customer service was so bad”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a deep lack of commitment to resolving customer issues and rectifying mistakes, according to customer feedback.
Recent Reviews Mention...
“did not honor grace period as stated”
“denied refund, not willing to right their wrong”
“No resolution or follow-up from the company on issues.”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage predominantly receives negative feedback, with numerous reports of damage, including water damage and mold, although there are a few instances of complete satisfaction.
Recent Reviews Mention...
“my possessions delivered with no help troubleshooting or solutions.”
“my stuff was undamaged”
“handled PODS and put them in place without issues”
Customer Insights
Cost: $ 326.00 from 3 reviews
Interstate Move Duration: 10 days from 5 reviews
Great Crew Members
| Hector | Hector was professional, efficient, communicative and fast |
| Hector | went above and beyond, very caring and professional |
| Hector | Hector was very helpful and friendly |
| Hector | extremely nice and friendly when delivering the pod |
| Frank, Tony | they were professional and friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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