1-800-PACK-RAT Moving and Storage is a company that provides moving and storage solutions to customers across the country. Their all-steel, portable storage and moving containers ensure items are safe and secure, and they strive to deliver excellent customer service. The company offers services such as long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, and business solutions. For those looking for movers in Methuen, MA, 1-800-PACK-RAT could potentially offer the services they require. They aim at offering a higher level of customer service and better-quality containers than their competitors, with steel containers that prevent moisture absorption and help to deter mold and mildew.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Franklin Town, Bridgewater Town
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Moving Containers
- Residential Solutions
- Storage Facility Locations
- Compare Us to Storage Facilities
Have feedback for 1-800-PACK-RAT Moving and Storage?
Error. Please try again later.
Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed reviews with a segment of customers praising their efficiency and care, while a significant portion express dissatisfaction due to unprofessional service and delivery issues.
Recent Reviews Mention...
“exceeded my expectations with efficient and careful handling”
“they built a solid foundation of efficiency, reliability, and care”
“recommend this company and would hire again”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles to deliver and pick up containers on time, consistently facing delays and communication issues as per customer feedback.
Recent Reviews Mention...
“Showed up just before time window ended”
“they cancelled my order last minute”
“one of my pods was delayed by one day”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage appears to predominantly struggle with maintaining consistent and expected pricing, as echoed by numerous customers facing unexpected and excessive costs.
Recent Reviews Mention...
“Price was fine”
“extremely expensive due to unexpected fuel bill ”
“extremely expensive due to additional costs”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage seems to struggle significantly, with numerous customers facing difficulties in reaching out, experiencing long hold times, and receiving poor or non-existent customer service, despite a few reports of positive interactions.
Recent Reviews Mention...
“the people helping me are awesome”
“hard to communicate about container pickup ”
“Customer service was initially unhelpful”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently fails to honor their original quotes, leading to unexpected and additional charges for customers.
Recent Reviews Mention...
“did not stick to quoted prices due to fuel bill ”
“billed another $500 unexpectedly”
“so far nothing like...hidden fees”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage received mixed reviews with complaints about slow pick-up and delivery times, but high praise for fast, friendly, and efficient loading and unloading services.
Recent Reviews Mention...
“they take forever to come get it when it's empty”
“fast unloading”
“delivery was significantly delayed”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage is highly regarded for having awesome, amazingly nice, and helpful personnel, including drivers and customer service representatives who are consistently described as friendly, courteous, professional, great, and efficient.
Recent Reviews Mention...
“the people helping me are awesome”
“drivers are amazingly nice and helpful”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage has received predominantly negative feedback, with a significant number of customers expressing dissatisfaction and unwillingness to use their services again.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“Definitely would never use them again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage experiences widespread complaints about unprofessional behavior, despite a few instances of commendable conduct.
Recent Reviews Mention...
“conduct themselves like they were trained well”
“service was extremely unprofessional”
“argued with me and refused to move storage container”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally demonstrates a significant lack of effort in resolving customer issues effectively, despite a few exceptions where problems were eventually addressed.
Recent Reviews Mention...
“unwilling to accommodate with container pickup ”
“Eventually resolved the container issue”
“escalations go nowhere”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage generally receives high praise for their careful handling and moving of belongings, despite isolated incidents of items being broken and poorly packed.
Recent Reviews Mention...
“careful handling of my belongings”
“care shown in moving items”
“items were broken and poorly packed”
Customer Insights
Cost: $ 1787.00 from 7 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Methuen Moving Services
Nearby Cities
