Troy’s Moving & Storage is a family-owned and operated business that has been moving homes and businesses for over 25 years. Located in Methuen, it is licensed for moving in Massachusetts and eight other states, including New York, Rhode Island, and Pennsylvania. This company offers residential and commercial moves as well as piano moving, household or office packings, storage options, and furniture disassembly and reassembly services. BBB-accredited since 2006, Troy’s Moving & Storage has movers who know how to wrap breakables and valuable possessions with perfect care. It also welcomes emergency moves in case of an unexpected event and gives free estimates to help you plan your move. Whether you require experienced movers serving Lawrence, MA, or need to avail services from a range of Lawrence moving companies, Troy's should completely meet your needs. Services come with free 1.5-cubic meter boxes with the booking of five rooms or more.
Troy's Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Household and Office Packing
- Internal Moves
- Affordable Services
- Trucks Pods Crates Loaded or Unloaded
- Free InHome Estimates
- Multiple Locations to Serve You
- Emergencies Welcomed
- Piano Moving
- Packing Supplies
- Storage Services
Massachusetts Moving License
Active
Last Checked: 03/01/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Troy's Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Troy's Moving & Storage is highly praised for their efficient, courteous service, and professionalism, with a majority of reviews indicating exceptional satisfaction, despite a few instances of dissatisfaction regarding service speed, cost, and after-service issues.
Recent Reviews Mention...
“recommend this company and would hire again”
“Troy made my move less stressful”
“awesome team and always a pleasure to work with”
2. Punctuality
Nationwide Average: 8.07/10
Troy's Moving & Storage generally arrives on time or early, though there are a few instances of delays.
Recent Reviews Mention...
“arrived ten minutes early”
“On time for the move”
“movers were early”
3. Affordability
Nationwide Average: 7.69/10
Troy's Moving & Storage generally offers competitive and reasonable pricing options, though there are a few instances of perceived high quotes.
Recent Reviews Mention...
“very good pricing”
“job came in under estimate”
“job moved a lot faster saving me money”
4. Communication
Nationwide Average: 7.53/10
Troy's Moving & Storage has sharply polarized reviews, with customers experiencing either excellent responsiveness and helpfulness or significant challenges in being heard and respected.
Recent Reviews Mention...
“no longer responding to emails”
“Troy is extremely responsive”
“Troy kept me well informed before the move.”
5. Stick to Prices
Nationwide Average: 5.99/10
Troy's Moving & Storage generally receives high praise for providing accurate or lower-than-expected final costs, notwithstanding a few instances of price discrepancies.
Recent Reviews Mention...
“came in under estimate”
“Troy was very up front with his quote”
“finished well under the original cost estimate”
6. Speed
Nationwide Average: 8.58/10
Troy's Moving & Storage consistently receives high praise for their quick and efficient service, despite a few isolated incidents of slower performance.
Recent Reviews Mention...
“job moved a lot faster”
“The crew was quick”
“quick and efficient”
7. Friendliness
Nationwide Average: 8.91/10
Troy's Moving & Storage overwhelmingly receives praise for their polite, courteous, and pleasant interactions, despite a couple of negative experiences.
Recent Reviews Mention...
“team was super friendly”
“crew was a great group of guys”
“they were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Troy's Moving & Storage receives overwhelmingly positive feedback for their services, with a vast majority of customers expressing a high degree of satisfaction and readiness to use or recommend their services again, despite a small fraction of clients mentioning concerns or dissatisfactions.
Recent Reviews Mention...
“would recommend and hire again”
“would recommend them for moving needs”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Troy's Moving & Storage consistently receives high praise for their efficiency, carefulness, and professionalism, despite a few isolated complaints regarding behavior and problem-solving capabilities.
Recent Reviews Mention...
“professionalism was displayed throughout the move”
“Crew was efficient and careful”
“super efficient and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Troy's Moving & Storage demonstrates a consistent lack of responsibility and unresponsiveness in resolving customer complaints regarding damages and lost items.
Recent Reviews Mention...
“does not honor guarantee for damages”
“blew me off, did not resolve the lost hardware issue”
“no resolution offered for damaged dryer”
11. Precision & Care
Nationwide Average: 8.01/10
Troy's Moving & Storage is generally praised for their carefulness and meticulous handling of belongings, though there have been a few instances of damage reported.
Recent Reviews Mention...
“handled the job with care”
“The crew was careful”
“No damage to items”
Customer Insights
Local Move Duration: 1.5 hours from 5 reviews
Great Crew Members
| Troy | Troy provided very good service |
| Troy | Troy himself came out and was super friendly |
| Troy | Troy was very up front with his quote |
| Mike, Reed, Christen | Professional and navigated a tight alley skillfully |
| Troy | named as a contact person for the damage but wasn't helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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