Five Stars Movers is an award-winning, family-owned local and long-distance moving company based in Boston, MA. Since 2005, they have provided quality moving services in Boston, MA using their 30 years of experience in the industry. They offer both residential and commercial moving services, including packing, unpacking, and setting up furniture and equipment. Their service area covers local, interstate, and long-distance relocations. Customers commend Five Stars Movers for their personalized, professional service, competitive prices, and Spanish-speaking representatives.
Five Stars Movers
based on 1140+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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About Five Stars Movers
Additional Cities Served: Providence, Cambridge, Quincy, Newton, Lawrence, FraminghamShow More >
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Moving Services
- Residential Moving
- Local Moving
- LongDistance Moving
- Interstate Moving
- Commercial Moving
- Specialized Moving Services
- Packing Services
- Packing Supplies
- Moving and Storage Services
- Apartment Moving
Massachusetts Moving License
Active
Last Checked: 03/01/22USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Five Stars Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.81/10
Nationwide Average: 8.44/10
Five Stars Movers receives mixed reviews, with a significant number of customers experiencing dissatisfaction and service issues, though there is a notable segment of highly positive feedback praising their experience.
Recent Reviews Mention...
“incredible job moving with no damage”
“they are efficient and a pleasure to work with”
“Absolutely terrible experience, would give negative rating if possible”
2. Punctuality
5.9/10
Nationwide Average: 8.07/10
Five Stars Movers has mixed reviews, with numerous complaints about delays and no-shows alongside several praises for being on time or early.
Recent Reviews Mention...
“they came on time”
“showed up on time as committed”
“Arrive a bit late but not too bad”
3. Affordability
5.59/10
Nationwide Average: 7.69/10
Five Stars Movers receives mixed feedback, with numerous customers finding their services either extremely expensive or encountering unexpected cost increases, while a significant portion praises their competitive pricing and affordability compared to other companies.
Recent Reviews Mention...
“Predatory pricing and additional charges”
“called the pricing predatory”
“made a fortune off us, probably over $10K profits”
4. Communication
4.84/10
Nationwide Average: 7.53/10
Five Stars Movers generally struggles with effective customer interaction, showcasing numerous instances of poor or no communication, though a select few staff members, notably Erika, receive high praise for their responsiveness and helpfulness.
Recent Reviews Mention...
“were very transparent and respectful”
“Poor communication throughout the process”
“poor communication and stopped responding”
5. Stick to Prices
3.53/10
Nationwide Average: 5.99/10
Five Stars Movers has numerous complaints about not honoring original quotes and adding unexpected charges, although there are several reports of them adhering to their initial estimates.
Recent Reviews Mention...
“Attempted to add charges after packing”
“tried to add charges after packing”
“strategy of bidding low, then announcing different price”
6. Speed
8.27/10
Nationwide Average: 8.58/10
Five Stars Movers generally provides quick and efficient moving services, though there are notable instances of significant delays and slow performance reported by a minority of clients.
Recent Reviews Mention...
“Very efficient”
“worked amazingly fast”
“worked swiftly and professionally”
7. Friendliness
7.98/10
Nationwide Average: 8.91/10
Five Stars Movers generally receives high praise for their courteous, professional, and cooperative demeanor, despite a few negative experiences highlighting unprofessional behavior and hostility.
Recent Reviews Mention...
“gentlemen were pleasant and happy to deal with”
“they are a pleasure to work with”
“had a good attitude towards the task”
8. Will Hire Again
6.18/10
Nationwide Average: 8.18/10
Five Stars Movers has received mixed reviews, with a significant number of customers expressing they would not hire them again, contrasted by another group that highly recommends their services and would choose to use them for future moves.
Recent Reviews Mention...
“would hire Five Star Movers again in a moment”
“recommend them very highly”
“would NEVER use this company again”
9. Professionalism
6.71/10
Nationwide Average: 8.31/10
Five Stars Movers demonstrates a mixed reputation, with significant instances of unprofessional behavior contrasted by many experiences of professionalism and courtesy.
Recent Reviews Mention...
“Defensive attitude, no accountability”
“very professional, well mannered and VERY hard workers”
“professional crew”
10. Conflict Handling
2.85/10
Nationwide Average: 4.07/10
Five Stars Movers largely shows a lack of effort to address and rectify customer damages or issues, overshadowing the few instances where they did take appropriate action to correct their mistakes.
Recent Reviews Mention...
“No effort to right the wrongs made”
“did not rectify damages or packing issues”
“worked to help rectify the issue on the spot”
11. Precision & Care
6.29/10
Nationwide Average: 8.01/10
Five Stars Movers has received mixed feedback, with several complaints about damages but also numerous high praises for careful and efficient handling, indicating inconsistencies in their service quality.
Recent Reviews Mention...
“everything was wrapped and taped beautifully”
“careful with items”
“tons of damage (stripped fasteners/threads) and lazy packing”
Customer Insights
Cost: $ 3435.00 from 13 reviews
Local Move Duration: 4 hours from 9 reviews
Interstate Move Duration: 18 days from 20 reviews
Great Crew Members
| Erica | Erica was communicative and helpful |
| Tony, Orlando, Jose | moved my whole apartment safely and timely |
| Erika | Erika was extremely helpful. |
| Tony,Gustavo,Julian | Tony and everyone at the office were prompt, Gustavo and his crew, as well as Julian and his crew performed well |
| John | John kept in contact prior to the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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