Having been in business for nearly 25 years, PODS Moving & Storage offers moving and storage services tailored to their customers' unique needs. Originating in the U.S., PODS has extended its reach to over 245 storage center locations servicing 46 states and 6 provinces, and even operates internationally in Canada, Australia, and the United Kingdom. The company's commitment is to provide a comprehensive moving experience, which includes various container sizes (8-foot, 12-foot, and 16-foot), packing supplies, connection to trusted local labor providers, and car shipping services. Unlike traditional movers in Randolph Town, MA, PODS offers you control that standard movers lack, such as integrated storage options, adjustable scheduling, and the convenience to load and unload belongings at your own pace.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Franklin Town, West Springfield Town
Moving Services
- Moving
- Storage
- Moving & Storage
- Car shipping
- Moving and storage supplies
- Packing and loading support
- Moving help
- Move In Services
- Order packing supplies online
- Safely ship your vehicle
Massachusetts Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives sharply polarized reviews, with numerous customers reporting highly negative experiences, contrasting with a segment praising their exceptional service.
Recent Reviews Mention...
“extremely terrible experience overall”
“major concerns but still moderate rating for service”
“they will manipulate circumstances for more money”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has a significant number of reports of late or missed deliveries and pickups, despite some instances of on-time service.
Recent Reviews Mention...
“arrived on time”
“PODS did not arrive on contracted date”
“still waiting for pick up and delivery”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage garners mixed reactions, with some customers finding it to be a reasonable and cost-effective solution for their moving and storage needs, while a significant number of others criticize it for being expensive, citing hidden fees, unexpected price increases, and better alternatives in terms of pricing.
Recent Reviews Mention...
“Very reasonable price”
“monthly price kept increasing, felt like a ripoff”
“compared prices and would consider competitors”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage appears to struggle significantly, evidenced by numerous reports of poor customer service, unresponsiveness, and overall challenges in effectively communicating with customers, despite a few instances of positive feedback.
Recent Reviews Mention...
“customer service was almost nonexistent”
“placed on hold too long and poor communication”
“Excellent customer service from start to finish”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails, often leading to unexpected and additional charges for customers.
Recent Reviews Mention...
“charged another full month unfairly”
“they wouldn't honor the grace period”
“knew about delay days earlier but didn't inform”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage frequently faces criticism for significant delays, unreliability in pick-ups and deliveries, and overall slow and disruptive service.
Recent Reviews Mention...
“took excessively long for a short distance move”
“PODS never arrived as scheduled, causing disruptions”
“holding our pod hostage for an additional 10 days”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for the courteousness and professionalism of their drivers and local staff, despite a few reports of negative interactions with customer service.
Recent Reviews Mention...
“truck drivers and facility staff were courteous and friendly”
“friendly and helpful throughout”
“The individual customer service associates were all very nice”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences deeply polarized opinions, with a notable portion of customers expressing strong dissatisfaction and unwillingness to use their services again, contrasted by a smaller group with high praise and intent to rehire.
Recent Reviews Mention...
“highly recommend”
“experience was terrible, would advise against using them”
“would consider competitors next time due to issues”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews, with numerous customers describing their experiences as unprofessional, yet a notable portion praise the professionalism and competence of specific team members.
Recent Reviews Mention...
“salespeople pushy, customer advocates unprofessional”
“customer service was so bad”
“professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort to address and resolve customer complaints and issues effectively.
Recent Reviews Mention...
“refused to make concessions for their mistakes”
“did not rectify the situation after multiple delays”
“went above and beyond with issues”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has a mixed reputation, with customer experiences ranging from perfect delivery and respect for property to significant damage, water intrusion, and poor handling leading to dissatisfaction.
Recent Reviews Mention...
“everything arrived as it was packed”
“pod had water in it”
“items were damaged beyond repair”
Customer Insights
Cost: $ 872.00 from 10 reviews
Interstate Move Duration: 5 days from 9 reviews
Great Crew Members
| Frank, Tony | Frank and Tony were awesome and skilled |
| POD Team | thank you! |
| drivers | drivers are the most wonderful people |
| Alberto | Alberto was very helpful and friendly |
| Mike B | Mike B went above and beyond, ensured smooth service. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Randolph Town Moving Services
