PODS Moving & Storage, established in 1998, revolutionized the moving and storage industry with its portable storage containers. The company caters to residential and business customers and offers various container sizes to meet diverse needs. Focused on providing flexible and convenient solutions, PODS delivers and picks up the container, while customers can load and unload at their own pace. Temporary storage is also available at local PODS Storage Centers. With over 245 storage center locations across the United States, Canada, Australia, and the United Kingdom, PODS has completed over 6 million moves, including 1.5+ million long-distance moves. Beyond moving and storage, PODS provides packing supplies, car shipping, and connections to Professional Braintree Town, MA movers.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Randolph Town, Winthrop Town
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- CrossCountry Moving
- International Moving
- Small Moving
- Piano Moving
- Appliance Moving
- Furniture Moving
Massachusetts Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives highly polarized reviews, with some customers praising their moving and storage solutions as perfect, while a significant number of others describe their services as terrible and highly disappointing, highlighting issues with customer service and reliability.
Recent Reviews Mention...
“great work by movers”
“quality of service was terrible”
“overall service was highly disappointing”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to meet scheduled delivery and pickup times, often with significant delays and poor communication, as reported by the majority of customer experiences.
Recent Reviews Mention...
“Container arrived on time”
“waited all day, delivery never arrived”
“waiting for 3rd pod delivery.”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers finding their pricing very reasonable and competitive, particularly with discounts and compared to full moving services, while a significant number express concerns over high costs, unexpected fees, and price increases, suggesting the company might not consistently offer the best value or transparency in pricing.
Recent Reviews Mention...
“Very reasonable price”
“continuous price increases to a ripoff level”
“PODS may be outcompeted on pricing and service”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences a significant divide, with numerous customers reporting poor, inefficient service and lack of responsiveness, while a smaller fraction highlights exceptional customer service and responsiveness.
Recent Reviews Mention...
“customer service almost nonexistent”
“difficulty and delays when attempting to schedule”
“wouldn't honor removal date or grace period”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to honor their original quotes, leading to numerous customer complaints about unexpected and unjustified charges.
Recent Reviews Mention...
“kept increasing monthly price from original quote”
“unwilling to refund or adjust extra rental charges”
“didn't stick to the quoted prices”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage commonly experiences significant delays and inefficiency in delivery and pickup times, despite a few instances of fast and professional service.
Recent Reviews Mention...
“over 3 weeks delay from original date”
“had to rent a U-haul due to rescheduling”
“holding our pod hostage for an additional 10 days”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for the courteous and friendly demeanor of their staff, although there are notable instances of negative experiences regarding customer service and professionalism.
Recent Reviews Mention...
“drivers and local staff are courteous and friendly”
“friendly”
“customer service associates were very nice”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received highly polarized feedback, with a notable number of customers expressing severe dissatisfaction and advising against using their services, while another segment highly recommends them and intends to rehire.
Recent Reviews Mention...
“highly recommend this company and would hire again”
“experience was terrible and would counsel others to look elsewhere”
“would not choose this company again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage experiences mixed feedback but has numerous accounts suggesting a significant portion of interactions are viewed as unprofessional by customers.
Recent Reviews Mention...
“headquarters staff lacks professionalism”
“professional”
“no professionalism or proper communication”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates a significant lack of effort and responsiveness in addressing customer complaints and rectifying issues, apart from a few instances where they did make amends.
Recent Reviews Mention...
“no effort to rectify issues with extra charges”
“no solution provided to rectify the situation”
“will go above and beyond with any "issues"”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed reviews, with several customers reporting significant damage to their items, though there are also numerous accounts of respectful and careful service.
Recent Reviews Mention...
“did not care for my items”
“multiple items were damaged beyond repair”
“computer got jostled heavily”
Customer Insights
Cost: $ 895.00 from 9 reviews
Interstate Move Duration: 7 days from 8 reviews
Great Crew Members
| Staff at Manchester | good experience at the Manchester facility |
| Frank, Tony | Frank and Tony were awesome to deal with |
| POD Team | relieved my moving stress |
| wonderful drivers | drivers who deliver/pick up the PODS are wonderful |
| Alberto | Alberto was very helpful and friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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