Gentle Giant Moving Company is a full-service moving company that has been in business for over 40 years. They have 20 locations across the United States and offer a range of moving services, including local and long-distance moving, commercial moving, piano moving, packing and unpacking, and storage facilities. In their endeavor to provide quality moving services, they closely align their work with principles like ethical conduct and professionalism, which are key among many movers in Worcester, MA. Clients are assigned a dedicated move coordinator to address any concerns and ensure a smooth moving experience. With a strong focus on customer satisfaction, Gentle Giant prides itself in creating customers for life.
Gentle Giant Moving Company
Fabulous
based on 1820+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Long Distance Movers
- Local Moving
- Packing & Unpacking
- Moving Box Delivery
- Commercial Moving
- Storage Facilities
- White Glove Moving
- Piano Moving Services
- Craning & Specialty Moving
- Personal Move Coordinators
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Gentle Giant Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.88/10
Nationwide Average: 8.44/10
Gentle Giant Moving Company is overwhelmingly praised for its exceptional service, professionalism, and efficiency, with the vast majority of customers reporting highly positive experiences and recommending the company.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“exceptional service provided”
2. Punctuality
8.91/10
Nationwide Average: 8.07/10
Gentle Giant Moving Company consistently receives high praise for on-time arrivals and early departures, with a few instances of delays or miscommunication noted.
Recent Reviews Mention...
“they showed up on time”
“they changed the window of showing up”
“arrived at our home on time”
3. Affordability
6.43/10
Nationwide Average: 7.69/10
Gentle Giant Moving Company has mixed reviews, with some customers finding their services reasonably priced and under budget, while others consider them expensive or significantly overpriced.
Recent Reviews Mention...
“drastically over-charged for the move”
“very affordable pricing”
“an excellent value”
4. Communication
8.16/10
Nationwide Average: 7.53/10
Gentle Giant Moving Company generally excels, demonstrated by numerous mentions of outstanding, responsive, and helpful interactions, though there were a few instances of dissatisfaction primarily regarding notice, customer service, and follow-up.
Recent Reviews Mention...
“great communication from initial call to final walk-through”
“accessible and supportive”
“couldn't say when they would be there”
5. Stick to Prices
8.41/10
Nationwide Average: 5.99/10
Gentle Giant Moving Company generally performs well, often meeting or coming in below the initially estimated costs, despite a few instances of billing discrepancies and unexpected charges.
Recent Reviews Mention...
“came in under estimate”
“insisted on 3 guys and a truck despite requests”
“Gentle Giant's quote was accurate”
6. Speed
9.63/10
Nationwide Average: 8.58/10
Gentle Giant Moving Company receives widespread praise for their efficiency, organization, and the remarkable quickness with which they complete moves, often finishing well ahead of estimated times and demonstrating exceptional dedication and effort.
Recent Reviews Mention...
“did the job in half the estimated time”
“very efficient move”
“efficiency and care were evident”
7. Friendliness
9.59/10
Nationwide Average: 8.91/10
Gentle Giant Moving Company is overwhelmingly perceived as polite, professional, and supportive, with a multitude of reviews praising their crew's pleasant demeanor and courteous interaction.
Recent Reviews Mention...
“they are friendly”
“they are friendly”
“team was polite and respectful”
8. Will Hire Again
8.5/10
Nationwide Average: 8.18/10
Gentle Giant Moving Company overwhelmingly garners positive feedback from clients expressing strong intentions to rehire and recommend their services, despite a few dissatisfied voices.
Recent Reviews Mention...
“recommend this company and would hire again”
“would definitely hire again”
“would highly recommend and definitely hire again”
9. Professionalism
9.21/10
Nationwide Average: 8.31/10
Gentle Giant Moving Company consistently receives praise for their efficiency, politeness, and professionalism, despite a few isolated complaints regarding issues and unprofessional behavior.
Recent Reviews Mention...
“crew was professional”
“crew was totally professional and well trained”
“professional all the way”
10. Conflict Handling
6.63/10
Nationwide Average: 4.07/10
Gentle Giant Moving Company shows a generally positive and proactive approach towards resolving issues and compensating for damages, although there are instances where they failed to fulfill their promises to rectify problems.
Recent Reviews Mention...
“worked quickly to resolve a question about the bill”
“CEO reimbursed for issues showing willingness to right a wrong”
“promised to make good on damages but never did”
11. Precision & Care
9.04/10
Nationwide Average: 8.01/10
Gentle Giant Moving Company overwhelmingly receives high praise for its respectful, careful treatment and successful damage-free relocation of personal belongings, despite a few reports of damage or mishandling.
Recent Reviews Mention...
“handled items very carefully, even heavy treadmill”
“crew was careful with our items”
“carefully wrapping each piece of furniture”
Customer Insights
Cost: $ 5297.00 from 3 reviews
Hourly Minimum: 2 hours from 6 reviews
Local Move Duration: 4 hours from 23 reviews
Interstate Move Duration: 3 days from 6 reviews
Great Crew Members
| Bambi, Theresa | Bambi chose GG, Theresa helped with coordination |
| crew chief | terrific, courteous, patient, and efficient |
| Jim Chidiac | was flexible, supportive, and thorough |
| Adrian,Zach | Adrian and Zach are praised for their efficiency and care |
| Michael, Caleb, Dennis | worked efficiently and took great care |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Gentle Giant Moving Company
20 Turnpike Rd, Southborough, MA, 01772
(508) 620-1177
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Additional Resources
Worcester Moving Services
