For over 45 years, Charles River Movers has provided local and long-distance moving services to the Boston area. It is a full-service moving company offering residential and commercial relocations, dedicated to giving customers the best possible experience from start to finish. Located in Waltham, MA, Charles River Movers can also do piano moves, senior relocations, and short-notice and emergency moves. It has packing materials available with free box deliveries so that you can pack up all of those fragile items without worry. Charles River Movers holds its employees to the highest customer service standards, which is why they work diligently to ensure that every move goes smoothly. These movers put a high premium on developing strong personal relationships with clients. They are always happy to answer any questions or concerns you may have, whether it's before, during, or after your move. For more moving services in the area, check out these experienced movers serving Lowell, MA.
Charles River Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Charles River Movers
Additional Cities Served: Lynn, Newton, Framingham, Waltham, Fitchburg, WoburnShow More >
Massachusetts Moving License
Active
Last Checked: 03/01/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Charles River Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Charles River Movers generally receives high praise for exceeding expectations and delivering exceptional service, though a few customers have reported poor experiences, mainly related to item damage and dissatisfaction with service.
Recent Reviews Mention...
“large crack in the piano indicates poor service”
“service exceeded expectations”
“"service was subpar with issues"”
2. Punctuality
Nationwide Average: 8.07/10
Charles River Movers generally appears to be timely and prompt, with numerous instances of on-time arrivals and quick responses, although there are some significant reports of delays and late showings.
Recent Reviews Mention...
“the movers showed up timely”
“took twice as long as it should have”
“arrived within an hour of my call”
3. Affordability
Nationwide Average: 7.69/10
Charles River Movers has mixed reviews with some customers considering their pricing fair and even under their original quotes, while others experienced charges significantly above estimates, feeling the service is expensive.
Recent Reviews Mention...
“"charged significantly more than estimate"”
“charged double the original quote”
“great price”
4. Communication
Nationwide Average: 7.53/10
Charles River Movers has garnered mixed reviews with reports of both excellent responsiveness, personable service, and reliability in various instances contrasting sharply with numerous experiences of poor, unresponsive, and at times deceitful communication practices requiring customers to micromanage.
Recent Reviews Mention...
“has not responded to my request for payment”
“"communication was poor and deceitful"”
“did not resolve issues when complained”
5. Stick to Prices
Nationwide Average: 5.99/10
Charles River Movers has received mixed reviews; while some customers report being charged more than the original quote, others praise the company for adhering to or even undershooting the estimated costs.
Recent Reviews Mention...
“"did not stick to quoted price"”
“charged double the original quote”
“said or agreed on is what you get”
6. Speed
Nationwide Average: 8.58/10
Charles River Movers receives mixed reviews but trends towards efficiency, with numerous customers commending their quick and efficient service, despite a few criticisms regarding longer-than-expected move times.
Recent Reviews Mention...
“"took very long to pack the truck"”
“job took twice as long”
“quick move”
7. Friendliness
Nationwide Average: 8.91/10
Charles River Movers generally receives high praise for their polite, personable, and friendly movers, with numerous accounts of positive interactions and respectful behavior, despite a few isolated reports of unprofessional conduct.
Recent Reviews Mention...
“they left the tailgate open on my SUV”
“the movers themselves were nice”
“polite movers”
8. Will Hire Again
Nationwide Average: 8.18/10
Charles River Movers receive strong endorsements from numerous satisfied customers expressing high loyalty and repeat business, along with a contrasting minority reporting a reluctance or refusal to rehire due to negative experiences.
Recent Reviews Mention...
“would not hire again due to the negative experience”
“would not hire again because of the unresolved damage”
“I would never use them”
9. Professionalism
Nationwide Average: 8.31/10
Charles River Movers has received mixed reviews, with several clients finding the crew highly professional, efficient, and polite, while others have reported instances of unprofessionalism, rudeness, and negligence.
Recent Reviews Mention...
“crew behaved unprofessionally by being negligent”
“unwilling to even inspect the damage”
“Unprofessional, rude, inconsiderate”
10. Conflict Handling
Nationwide Average: 4.07/10
Charles River Movers generally appears unresponsive and uninterested in addressing customer complaints, although a couple of instances show satisfaction with their service.
Recent Reviews Mention...
“court had to order payment for damages”
“"owner lied and did not rectify the situation"”
“lied, being rude and did nothing”
11. Precision & Care
Nationwide Average: 8.01/10
Charles River Movers has received mixed reviews, with numerous customers praising their attentive and professional care, resulting in no damage, while others have experienced significant mishandling and damage to their belongings.
Recent Reviews Mention...
“resulting damage due to incorrect strapping”
“"damaged multiple items"”
“did damage to furniture and walls”
Customer Insights
Local Move Duration: 5 hours from 3 reviews
Great Crew Members
| Kevin, Ryan, Neil | great job packing and unpacking, respectful, took trash |
| Eric | Eric was helpful and facilitated my move quickly |
| Erik, Luis | were very helpful on the phone |
| Joe, Eric, Derick | came up with the best ideas for placement, funny, hard working |
| Eric | dealt with Eric and he was helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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