Step By Step Moving and Storage, based in Boston, Massachusetts, is a licensed and insured moving company providing services for local and long-distance moves. They offer a variety of services, including residential and commercial moving, packing, storage solutions, and specialized services like piano moving. With years of experience, the company has gained Better Business Bureau accreditation and is dedicated to providing stress-free, professional moving experiences. Besides serving the greater Boston area, they also offer long-distance moving services to destinations such as California, Chicago, Florida, and New York.
Step By Step Moving and Storage
Good
based on 751+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Step By Step Moving and Storage
Additional Cities Served: Worcester, Cambridge, New Bedford, Quincy, Lynn, Fall RiverShow More >
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Commercial Moving Services
- Packing Services
- Storage Solutions
- College Moving
- Residential Moving
- Furniture Movers
- Piano Movers
- LastMinute Movers
Massachusetts Moving License
Active
Last Checked: 03/01/22USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/23/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Step By Step Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.69/10
Nationwide Average: 8.44/10
Step By Step Moving and Storage appears to receive predominantly high praise for their services, with numerous clients expressing exceptional satisfaction, although there are significant concerns from a minority regarding pricing and service issues.
Recent Reviews Mention...
“team was very professional”
“great experience with moving service”
“Step By step moving worked very good”
2. Punctuality
7.84/10
Nationwide Average: 8.07/10
Step By Step Moving and Storage generally demonstrates a strong commitment to arriving on time, though there have been notable instances of significant delays and cancellations.
Recent Reviews Mention...
“they were on time”
“They came right away”
“Right on time”
3. Affordability
8.65/10
Nationwide Average: 7.69/10
Step By Step Moving and Storage is overwhelmingly viewed as offering very reasonable and competitive rates, with nearly all reviewers highly satisfied with the value for the cost, despite a single concern about the final cost nearly doubling the initial quote.
Recent Reviews Mention...
“prices were right”
“gave me a discount as a senior citizen”
“much better value than other movers”
4. Communication
7.53/10
Nationwide Average: 7.53/10
Step By Step Moving and Storage generally excels, with numerous customers highlighting their proactive, clear, and professional interactions, despite a few instances of poor communication and delays not being effectively communicated.
Recent Reviews Mention...
“staff are very helpful”
“Easy to communicate”
“explained the process”
5. Stick to Prices
5.32/10
Nationwide Average: 5.99/10
Step By Step Moving and Storage shows a mix of experiences, with numerous customers praising them for not deviating from initial quotes, while others criticize for significant price increases and hidden fees.
Recent Reviews Mention...
“charged me double, did not stick to quoted prices”
“cost significantly higher than the quoted price”
“Prices were as quoted”
6. Speed
8.85/10
Nationwide Average: 8.58/10
Step By Step Moving and Storage generally receives praise for being exceptionally quick and efficient, despite a few instances of longer than expected move times.
Recent Reviews Mention...
“they were very fast”
“quick and organized”
“super fast”
7. Friendliness
8.99/10
Nationwide Average: 8.91/10
Step By Step Moving and Storage generally provides extremely friendly and courteous service, with nearly all customers highlighting their polite, kind, and professional interactions, despite a couple of negative experiences.
Recent Reviews Mention...
“very professional and have great customer appreciation”
“polite and careful”
“very courteous”
8. Will Hire Again
8.47/10
Nationwide Average: 8.18/10
Step By Step Moving and Storage has a significant majority of customers expressing their enthusiasm and high likelihood to use their services again, despite a handful of strongly negative experiences.
Recent Reviews Mention...
“would recommend to friends”
“would hire again”
“Will use these folks again”
9. Professionalism
8.6/10
Nationwide Average: 8.31/10
Step By Step Moving and Storage receives mixed reviews, with notable praise for their efficiency and expertise, despite some significant criticisms regarding rudeness and unprofessional behavior.
Recent Reviews Mention...
“very professional team”
“Professional crew”
“guys are very professional”
10. Conflict Handling
3.44/10
Nationwide Average: 4.07/10
Step By Step Moving and Storage shows a mixed commitment, with instances of prompt issue resolution and accommodation, alongside complaints of inadequate responses and unresolved damages.
Recent Reviews Mention...
“failed to take care of the damage they caused”
“poor handling of the situation by owner”
“No help with locating missing items despite attempts”
11. Precision & Care
8.44/10
Nationwide Average: 8.01/10
Step By Step Moving and Storage generally receives high praise for their attentiveness and carefulness, despite a few reports of damage and neglect.
Recent Reviews Mention...
“handled everything with care”
“nothing was damaged”
“moved the furniture flawlessly”
Customer Insights
Cost: $ 1574.00 from 3 reviews
Local Move Duration: 4.5 hours from 16 reviews
Great Crew Members
| Alan | Alan was very good understanding |
| Shokan, Yerzat, GIO | Shout out for their great work |
| Gleb | Gleb is very responsive and easy to work with |
| Ali,Steven,Yura | professional and worked efficiently |
| Sean | Thanks Sean & team! |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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