U-Pack makes moving affordable and straightforward. Along with a location in Bridgewater, it has over 200 locations across the United States, Canada, and Puerto Rico. No matter where you're moving to or from in North America, U-Pack is there to serve you. It offers an innovative solution to expensive traditional moving services. Whether you're looking for movers in Worcester, MA, or anywhere else, U-Pack provides more control over when and how you move. U-Pack's signature ReloCube containers are durable and will keep your items safe from the weather. So even if you need a couple of days to load or unload, you won't have to worry about leaving things in the ReloCube. And because every move is unique, U-Pack also offers delivery options so you can find one that fits your needs.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Springfield, Brockton, Fall River, Lawrence, Waltham, Weymouth TownShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Household Goods Moving
- DoortoDoor Moves
- UPack versus Portable Storage (flexible service)
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is generally perceived as a highly professional, reliable, and satisfying service for moving, with most customers reporting exceptional experiences despite a few dissatisfactions.
Recent Reviews Mention...
“overall experience was great”
“responsive and very professional”
“Horrible customer service.”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally excels at delivering and picking up containers on time, though there are a few instances of delays and scheduling issues.
Recent Reviews Mention...
“container was delivered and picked up on time”
“came right when I needed them”
“Very fast delivery”
3. Affordability
Nationwide Average: 7.69/10
U-Pack consistently receives praise for its cost-effectiveness, offering the best price-speed-service combination, highly competitive rates, and no hidden extras, making it a notably more affordable option for moving and storage compared to its competitors.
Recent Reviews Mention...
“cheaper than competitors”
“So happy I chose U-Pack over U-haul's cheaper alternative”
“Best price-speed-service combination.”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its customer service, responsiveness, and the clarity of its communication, though there are a few criticisms regarding friendliness and availability issues.
Recent Reviews Mention...
“customer service was always there and answered concerns”
“they were quite responsive”
“need to be a bit friendlier and more helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently maintains transparency and honesty by avoiding any unexpected charges, seamlessly allowing changes without additional fees, and honoring lower prices without any hidden extras or price discrepancies.
Recent Reviews Mention...
“stuck to the quoted price”
“stuck to what they said”
“no mention of price change, so benefit to company”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives mixed reviews, with some customers praising their quick and efficient service, while others experience significant delays in delivery.
Recent Reviews Mention...
“stuff arrived in good shape and timely”
“Very fast delivery”
“took much longer than promised”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently demonstrates exceptional interactions, with nearly all feedback highlighting courteous, nice, and professional conduct from their staff and drivers, despite a single mention suggesting a need for increased friendliness.
Recent Reviews Mention...
“movers were courteous and great”
“Staff were all polite”
“need to be friendlier”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack overwhelmingly receives high praise for its services, with the vast majority of customers expressing strong intentions to use or recommend their services in the future, alongside a small minority of dissatisfied voices.
Recent Reviews Mention...
“would definitely use them again”
“would use their service again”
“would definitely use this service in the future”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack consistently earns praise for their professional, courteous team, including drivers and agents, from booking to delivery, and their adept handling of logistical challenges such as street permitting and navigating narrow driveways.
Recent Reviews Mention...
“Staff were polite and professional”
“Everyone was helpful”
“The employees were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack generally falls short in adequately compensating or addressing customer grievances, despite occasional efforts by management to assist.
Recent Reviews Mention...
“was offered a small credit for the inconvenience”
“No effort to right a wrong about misinformation.”
“manager Phil was very helpful with a problem”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack consistently ensures items are delivered undamaged, with customers frequently noting that their belongings arrive exactly as packed, highlighting the company's smooth, timely, and careful delivery services.
Recent Reviews Mention...
“stuff arrived intact except for packing error not their fault”
“some water damage but overall good”
“no damage to any of my items”
Customer Insights
Cost: $ 2082.00 from 3 reviews
Interstate Move Duration: 10 days from 10 reviews
Great Crew Members
| Bob | Bob was very nice and coordinated some details directly |
| Phil | manager Phil was very helpful |
| Tyler, Phil | great customer service |
| Very good customer service provided | The guy who tried to help us was very nice |
| Daniel | incredibly helpful throughout the moving process |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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