Bert Hill Moving & Storage is a family-owned company that has been serving customers in Western Massachusetts and Northern Connecticut since 1915. With locations in Westfield, MA, and East Granby, CT, they provide moving, storage, and piano moving services. Bert Hill Moving & Storage is known for its rigging techniques for moving pianos and has a reputation as the #1 piano mover in the Springfield area. They offer free estimates, same-day appointments, and personalized customer service. The company has expanded its service area to meet the demand from Springfield, MA movers. Despite this aggressive expansion, Bert Hill Moving & Storage maintains its independence as a mover.
Bert Hill Moving & Storage
based on 223+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Bert Hill Moving & Storage
Additional Cities Served: Westfield, Holyoke, Agawam Town, Newport
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- Small moves
- Piano moving services
- Lastminute moving services
- Furniture moving services
- Hourly moving services
- Packing services
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Bert Hill Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.27/10
Nationwide Average: 8.44/10
Bert Hill Moving & Storage overwhelmingly provides exceptional and professional services, highlighted by numerous customers' positive experiences, despite a few reports of dissatisfaction.
Recent Reviews Mention...
“great work by movers”
“seems that they have horrible service”
“cannot recommend Bert Hill Moving Company any higher”
2. Punctuality
7.8/10
Nationwide Average: 8.07/10
Bert Hill Moving & Storage generally displays a strong record of being on time, although there are a few significant instances of delays and scheduling mishaps.
Recent Reviews Mention...
“on time”
“the movers were on time”
“Anthony and Andy showed up on time”
3. Affordability
7.08/10
Nationwide Average: 7.69/10
Bert Hill Moving & Storage generally offers reasonable and commendable pricing, though there have been significant concerns regarding fraudulent charges and unsatisfactory handling of items.
Recent Reviews Mention...
“the price was reasonable”
“Very reasonable price”
“absolutely worth every penny and affordable”
4. Communication
7/10
Nationwide Average: 7.53/10
Bert Hill Moving & Storage generally exhibits commendable responsiveness and attentiveness, despite a few instances of reported difficulty in getting through or being properly recognized in their system.
Recent Reviews Mention...
“they were polite”
“had to contact many times”
“accurate proposal, good in changing dates”
5. Stick to Prices
6.07/10
Nationwide Average: 5.99/10
Bert Hill Moving & Storage shows a mixed performance with instances of both significantly exceeding and meeting or coming in under initial quotes.
Recent Reviews Mention...
“overcharged and did not stick to quoted prices”
“on budget”
“final invoice was less than the quote”
6. Speed
7.36/10
Nationwide Average: 8.58/10
Bert Hill Moving & Storage generally receives positive feedback for being very efficient and working hard, though there are a few significant complaints about the time taken for certain tasks.
Recent Reviews Mention...
“very efficient”
“hardworking crew implies speediness”
“very efficient in our move”
7. Friendliness
9.26/10
Nationwide Average: 8.91/10
Bert Hill Moving & Storage consistently receives praise for their polite, cheerful, and professional demeanor, though there was a single report of disinterest.
Recent Reviews Mention...
“they were polite”
“cheerful, polite crew”
“Workers were very nice”
8. Will Hire Again
8.16/10
Nationwide Average: 8.18/10
Bert Hill Moving & Storage garners overwhelmingly positive sentiment, with the vast majority of clients expressing a high likelihood of rehiring and recommending their services, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“will definitely use them again”
“would not hire again”
“would be a no brainer to hire them again”
9. Professionalism
7.98/10
Nationwide Average: 8.31/10
Bert Hill Moving & Storage generally receives high praise for their professionalism, efficiency, and courteous service, despite a few accounts of unprofessional behavior and concerns over quality and equipment.
Recent Reviews Mention...
“professional behavior observed”
“unprofessional overcharged for fewer movers”
“never saw them checking their phones”
10. Conflict Handling
1.82/10
Nationwide Average: 4.07/10
Bert Hill Moving & Storage is consistently criticized for their refusal to resolve issues, cold management, lack of fair negotiation on pricing, and failure to rectify damage, demonstrating a significant shortfall in customer service and accountability.
Recent Reviews Mention...
“refused to resolve issues adequately”
“management was cold and took no responsibility”
“no willingness to negotiate a fair price after move”
11. Precision & Care
8.01/10
Nationwide Average: 8.01/10
Bert Hill Moving & Storage generally provides careful and respectful handling of belongings, with numerous customers reporting excellent protection and attention to detail, despite a few instances of dissatisfaction regarding damage and poor handling.
Recent Reviews Mention...
“wrapped everything that needed protection”
“items were not cared for properly”
“careful and organized with possessions”
Customer Insights
Local Move Duration: 8 hours from 3 reviews
Great Crew Members
| One woman, two men | polite, professional, strong, smart, and very efficient |
| Jake,landlord | Jake communicated, landlord fixed their error |
| Melissa,Jake,Sean | great role model, hardworking crew members |
| Ken | thank Ken for his friendliness and expertise |
| Bert | Bert Hill did a great job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Bert Hill Moving & Storage
978 Southampton Rd, Westfield, MA, 01085
(800) 707-1417
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