Empire Movers & Storage is a Westfield-based, full-service moving company with years of experience in the moving industry. As a locally owned and operated business, it specializes in both residential and commercial moves and can assist you with a hassle-free relocation whether it's locally or long distance. If you're searching for reliable and experienced movers serving Springfield, MA, the safety of your belongings will be the top priority with Empire Movers & Storage. Equipped with all the necessary licenses and insurance that protect you from any unexpected incidents during transport, you can have peace of mind knowing that everything will be taken care of no matter what occurs. Do you have precious items like pianos and antiques? Empire Movers & Storage also has expertise in moving these specialty items. They will ensure all your prized possessions are securely packed, wrapped, crated, and padded so that they will arrive at your new address in the same condition they left your old one.
Empire Movers & Storage LLC
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Empire Movers & Storage LLC
Additional Cities Served: Chicopee, Westfield, Holyoke, Agawam Town, West Springfield Town, NorthamptonShow More >
Moving Services
- Local Moving
- Long Distance Relocations
- Residential Moving
- Commercial Moving
- Piano Moving
- Antiques Moving
- Office Relocations
- Packing Services
- Hoisting Services
- Delivery Services
Massachusetts Moving License
Active
Last Checked: 03/01/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for Empire Movers & Storage LLC?
Error. Please try again later.
Summarized Review of Empire Movers & Storage LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Empire Movers & Storage LLC receives a mix of reviews; while there are instances of dissatisfaction and complaints about professionalism and damage, the majority of feedback highlights excellent service, professionalism, effective communication, and a high level of satisfaction from customers appreciating the care taken during moves.
Recent Reviews Mention...
“worst service ever received”
“outstanding job moving us”
“Awesome and amazing service provided”
2. Punctuality
Nationwide Average: 8.07/10
Empire Movers & Storage LLC experiences mixed feedback, with numerous reports of on-time and early arrivals contrasting against several complaints of being late, uncommunicative, or not showing up for scheduled moves.
Recent Reviews Mention...
“Delivery arrived earlier than requested.”
“They aren't returning my calls”
“came in on time as scheduled”
3. Affordability
Nationwide Average: 7.69/10
Empire Movers & Storage LLC is generally perceived to offer fair, competitive, and often lower-than-expected prices, though some customers have reported experiences with overcharging and unexpected costs.
Recent Reviews Mention...
“do a great job at a fair price”
“overcharged by a significant amount”
“pricing seemed fair”
4. Communication
Nationwide Average: 7.53/10
Empire Movers & Storage LLC experiences a polarizing array of feedback ranging from high praise for responsiveness and professional coordination to significant dissatisfaction due to a lack of responsiveness and poor communication from the management.
Recent Reviews Mention...
“no response when contacted the firm”
“never called back”
“management did not respond effectively”
5. Stick to Prices
Nationwide Average: 5.99/10
Empire Movers & Storage LLC receives mixed feedback with several customers appreciating their adherence to initial estimates, while a notable number of others report being overcharged beyond the quoted prices.
Recent Reviews Mention...
“overcharged and did not stick to quoted prices”
“Keep breaking promises and delaying”
“every time agreed on price, they asked for more money”
6. Speed
Nationwide Average: 8.58/10
Empire Movers & Storage LLC generally receives high praise for quick and efficient moves, though there are a few reports of significant delays and slow service.
Recent Reviews Mention...
“months without knowing where things were”
“performed efficiently on the clock”
“Scheduled for 5 different days”
7. Friendliness
Nationwide Average: 8.91/10
Empire Movers & Storage LLC generally receives high praise for the kind, polite, and professional demeanor of their teams, despite a few isolated reports of rudeness.
Recent Reviews Mention...
“movers were very rude throughout the day”
“they are so nice”
“Were yelled at, poor friendliness.”
8. Will Hire Again
Nationwide Average: 8.18/10
Empire Movers & Storage LLC has received mixed feedback, with some customers expressing high satisfaction and willingness to use their services again, while a significant portion has had negative experiences that strongly discourage future hires.
Recent Reviews Mention...
“would not hire again due to unresolved issues”
“would avoid at all costs”
“highly recommend Empire Movers”
9. Professionalism
Nationwide Average: 8.31/10
Empire Movers & Storage LLC receives high praise for its team's professional conduct, dedication, and efficiency in handling moves, although there are a few significant complaints regarding unprofessional behavior and poor customer service.
Recent Reviews Mention...
“implied unprofessional handling of the situation”
“Charlie, was extremely professional”
“movers were rude and management was unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
Empire Movers & Storage LLC shows a polarizing mix of responsiveness with some instances of exceptional service and honesty in addressing issues, while also having numerous reports of unresponsiveness, unmet promises, and overall dissatisfaction in handling customer problems and damages.
Recent Reviews Mention...
“did not replace the broken glass as promised”
“spent months trying to get compensated”
“management not responding to rectify overcharging”
11. Precision & Care
Nationwide Average: 8.01/10
Empire Movers & Storage LLC generally receives high praise for their meticulous and careful approach, although there are some significant concerns and negative experiences reported regarding damaged items and inefficiencies.
Recent Reviews Mention...
“they broke a glass in their storage”
“boxes arrived completely destroyed”
“they were careful with our items”
Customer Insights
Cost: $ 4152.00 from 4 reviews
Local Move Duration: 3.25 hours from 16 reviews
Interstate Move Duration: 3 days from 8 reviews
Great Crew Members
| Roman | managed the entire process well |
| Charlie | listened to a couple of my special requests |
| Florin | left a note just with his number |
| Roman | Roman and his team were kind and professional. |
| Vlad | provided a five-star service and impressive moving skills |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Empire Movers & Storage LLC
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Springfield Moving Services
Nearby Cities
