Gentle Giant Moving Company has been in the moving business for over 40 years, serving more than 15,000 customers each year. With 20 locations across the country, they offer a wide range of services, including but not limited to local, long-distance, commercial and piano moving. Additionally, packing, unpacking, moving box delivery and storage facilities, as well as white glove service options are provided. The company is recognized for its highly trained staff and competitive pricing, backed by a 100% satisfaction guarantee. Gentle Giant takes pride in its commitment to customer satisfaction, earning numerous awards for ethical business conduct and professional practices. To experience a seamless relocation process, you might want to explore customer-recommended movers in Lawrence, MA for a comparison of service options and rates.
Gentle Giant Moving Company
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Full range of moving services
- Long Distance Movers
- Commercial Moving
- Personal Move Coordinators
- Packing & Unpacking
- Moving Box Delivery
- Craning & Specialty Moving
- Storage Facilities
- White Glove Moving
- Piano Moving Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/21/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Gentle Giant Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Gentle Giant Moving Company is noteworthy for its professionalism and high level of customer satisfaction, with recurring themes of dependability, efficient service, and attention to detail dominating customer testimonials, despite a few rare negative experiences.
Recent Reviews Mention...
“Gentle Giant was professional and dependable”
“gentle giant moving company service was excellent”
“super impressed with Gentle Giant”
2. Punctuality
Nationwide Average: 8.07/10
Gentle Giant Moving Company generally receives high praise for their on-time arrivals and efficiency, with multiple mentions of their crews being on schedule or even early, though there are isolated reports of delays and changes in scheduling.
Recent Reviews Mention...
“Gentle Giant changed the showing up window.”
“timely”
“Arrived at our new home on time”
3. Affordability
Nationwide Average: 7.69/10
Gentle Giant Moving Company receives mixed reviews, with some customers finding it reasonably priced or under budget, while others describe the service as expensive or overpriced.
Recent Reviews Mention...
“drastically over-charged.”
“couldn't afford the service, it seemed expensive”
“well under the maximum of the estimate”
4. Communication
Nationwide Average: 7.53/10
Gentle Giant Moving Company generally receives high praise for their accessibility, responsiveness, and professional communication, with a number of clients highlighting specific staff members for their support, though a few customers have experienced issues with coordination and customer service.
Recent Reviews Mention...
“Bambi was so accessible and supportive”
“couldn't say when they would be there.”
“communication was outstanding”
5. Stick to Prices
Nationwide Average: 5.99/10
Gentle Giant Moving Company generally receives praise for consistently meeting or coming in under their estimated costs, though there are some isolated reports of billing issues and price discrepancies.
Recent Reviews Mention...
“They even came in under estimate”
“insisted on 3 guys and a truck.”
“estimate from the website form was spot on”
6. Speed
Nationwide Average: 8.58/10
Gentle Giant Moving Company is overwhelmingly praised for its efficient, fast, and organized moving services, evidenced by numerous customer testimonials highlighting the company's quick and hard-working teams, despite one or two instances of perceived slowness.
Recent Reviews Mention...
“team was well organized and efficient”
“move efficiently”
“incredibly efficient during the move”
7. Friendliness
Nationwide Average: 8.91/10
Gentle Giant Moving Company consistently receives praise for their polite, professional, and amicable team, with customer remarks highlighting exceptionally courteous and engaging interactions throughout their moving experiences, although a rare few noted instances of less-than-satisfactory behavior.
Recent Reviews Mention...
“They were polite and friendly”
“team was polite”
“Great people”
8. Will Hire Again
Nationwide Average: 8.18/10
Gentle Giant Moving Company is overwhelmingly recommended by clients, who express high satisfaction and strong intentions to use their services again, despite a few customers having negative experiences.
Recent Reviews Mention...
“Couldn't recommend them more”
“wouldn't hire for small jobs.”
“would definitely use gentle giant moving company again”
9. Professionalism
Nationwide Average: 8.31/10
Gentle Giant Moving Company generally receives high praise for its team's efficiency, courteousness, and professional handling of moves, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“The crew was professional”
“team functioned like a well-oiled machine”
“great team work”
10. Conflict Handling
Nationwide Average: 4.07/10
Gentle Giant Moving Company generally shows a commitment to resolving issues and compensating for mishaps, but there are instances of dissatisfaction where customers feel their concerns were not adequately addressed.
Recent Reviews Mention...
“understanding in times of difficulty”
“willing to move things around if not working out”
“worked quickly to resolve a question about the bill”
11. Precision & Care
Nationwide Average: 8.01/10
Gentle Giant Moving Company generally receives high praise for meticulously protecting and respectfully treating customers’ belongings, though a few reports of damage and mishandling suggest occasional lapses in service quality.
Recent Reviews Mention...
“great respect for personal belongings”
“wrapping, padding, disassembling, reassembling every piece of furniture with care”
“carefully wrapped and packed our furniture”
Customer Insights
Cost: $ 6180.00 from 4 reviews
Hourly Minimum: 4 hours from 8 reviews
Local Move Duration: 4 hours from 22 reviews
Interstate Move Duration: 3 days from 4 reviews
Great Crew Members
| Bambi, Theresa | Bambi was accessible and supportive, Theresa helped with coordination |
| Jim Chidiac | was flexible, supportive, and thorough |
| Shane, Adrian, Alex, Aaron | provided accurate estimates, were efficient, kind, and cared for items |
| Teresa, Dani | Teresa was very accommodating, Dani part of the great crew |
| Jim, Adam, Alex, Austin, Hunter | Kind, caring, respectful and hardworking |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Lawrence Moving Services
