Having been in the moving and storage industry for nearly 25 years, PODS Moving & Storage has revolutionized the sector by introducing the concept of portable storage containers and the revolutionary hydraulic system, PODZILLA. Their operation spans across the United States, with international services available in Canada, the United Kingdom, and Australia. With more than 245 storage center locations, they've been able to offer a myriad of services to numerous locations, one of which includes Cambridge, MA. These services include local and long-distance moving, on-site storage, and moving supplies. They also have options for car shipping, packing and loading assistance, and a connection to trusted local labor providers. The company prides itself on providing personalized solutions, flexibility, adjustable scheduling, and built-in storage options.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Lawrence, Medford, Woburn, Gloucester, South Burlington
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Order packing supplies online
Massachusetts Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally provides a highly satisfactory and professional service, evidenced by numerous consumers praising their great service, ease of scheduling, and smooth experiences, despite occasional criticisms related to pricing, customer service, and specific service issues.
Recent Reviews Mention...
“amazing service”
“overall great experience during move”
“PODs was very easy to schedule online”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences mixed reviews, with customers reporting both flawless timing in deliveries and pickups, as well as significant delays and missed appointments.
Recent Reviews Mention...
“pod was dropped off and picked up exactly when they said”
“Delivery was timely”
“no driver showed up within the promised time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with many customers finding their services reasonably priced and offering good value, while a significant number of others report experiences of unexpected costs and perceive the services as expensive.
Recent Reviews Mention...
“would definitely use them again implies affordability”
“Pricing was reasonable”
“price was lower than expected”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage displays a mixed sentiment, with several customers praising the ease and helpfulness of their service and communication, while a significant portion report difficulties and frustrations with customer service and reaching support.
Recent Reviews Mention...
“texted and emailed along the way for communication”
“easy to quickly get a quote with flexibility”
“Very easy to schedule and reschedule return pick up online”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has a mixed but predominantly negative track record, with several customers experiencing unexpected charges beyond the initial quotes.
Recent Reviews Mention...
“no mention of price changes”
“Charged additional rental fees”
“charged for an entire extra month unfairly”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage receives mixed feedback, with several praising their efficient, competent staff and quick service, while others criticize significant delays and missed time frames.
Recent Reviews Mention...
“implied by the overall positive experience”
“efficient/competent/knowledgeable staff”
“no delivery occurred in the time frame”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for its very friendly and helpful staff, although there are a couple of instances where the service was perceived as rude.
Recent Reviews Mention...
“implied by the overall positive experience”
“very friendly and helpful staff”
“people were fine”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has a mixed reception with many customers expressing a strong desire to rehire due to positive experiences, while a notable portion of them have been dissatisfied to the point of refusing to use their services again.
Recent Reviews Mention...
“would definitely go to them for every move”
“would definitely use them again”
“overall great experience and a breath of fresh air”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is overwhelmingly perceived as professional, efficient, and communicative, despite a single report of unprofessional engagement.
Recent Reviews Mention...
“implied professionalism by punctuality and communication”
“efficient/competent/knowledgeable staff”
“extremely unprofessional engagement”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently shows a lack of responsiveness and reluctance to adequately resolve customer issues, leading to widespread dissatisfaction.
Recent Reviews Mention...
“Waiting weeks for a refund”
“Never called back or credited overcharge.”
“no resolution to missed deliveries”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally receives positive feedback for maintaining item condition during moves, though there have been a few instances of water damage reported.
Recent Reviews Mention...
“The unit was clean and damage free”
“Container leaked”
“my stuff arrived safe and sound”
Customer Insights
Interstate Move Duration: 12 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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