Xpress Movers is a full-service moving company that has been providing professional moving services since 2003. Based out of Massachusetts, they operate nationwide and are both registered with the US Department of Transportation and a member of the American Moving and Storage Association. They provide a variety of services including long distance and local moving, moving storage, and specific services like piano moving. Providing trusted Lawrence, MA relocation services, they offer flexible scheduling as 24/7 movers, even on holidays and weekends. The company emphasizes the individuality of each move and prioritizes customer satisfaction, offering detailed planning and information sharing to avoid potential problems. Additionally, they offer different insurance plans and options to provide assurance on long distance moves.
Xpress Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Xpress Movers
Additional Cities Served: Waltham, Woburn, Melrose, Newburyport
Moving Services
- Long Distance Moving
- Local Moving
- Moving Storage
- Piano Moving
- Last Minute Moving
- Affordable Long Distance Movers
- Interstate Relocation
- Luxury Moving Services
- International Moving Services
- Employee Relocation Movers
Massachusetts Moving License
Active
Last Checked: 03/01/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 09/11/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Xpress Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Xpress Movers receives a notably mixed reception, with numerous customers expressing extreme dissatisfaction over service and professionalism, while a minority highlight efficient, commendable moving experiences.
Recent Reviews Mention...
“they are criminals, plain and simple”
“organized and knowledgeable therefore the service was excellent”
“totally unprofessional and no-show”
2. Punctuality
Nationwide Average: 8.07/10
Xpress Movers generally struggles to meet scheduled times, with numerous reports of significant delays and rescheduling, overshadowing the fewer instances where they were commended for timely service.
Recent Reviews Mention...
“did not show up on time”
“they did not show up on time”
“they were late and didn't show up”
3. Affordability
Nationwide Average: 7.69/10
Xpress Movers has mixed reviews with numerous complaints about being overcharged and unexpected fees, despite some customers finding their rates affordable and below competitors' quotes.
Recent Reviews Mention...
“I lost hundreds of dollars”
“changed the price and left it vague”
“Had to hire a different company at a significantly higher cost.”
4. Communication
Nationwide Average: 7.53/10
Xpress Movers predominantly faces criticism for their poor responsiveness, lack of follow-up, and in several instances, rude customer support, though some customers have reported satisfactory interaction and flexibility.
Recent Reviews Mention...
“will not answer the phone, return voicemails”
“I'm spammed with calls and texts.”
“customer service was not oriented”
5. Stick to Prices
Nationwide Average: 5.99/10
Xpress Movers struggles significantly, often not honoring original agreements and modifying prices after initial quotes, albeit with a few isolated instances of adherence to estimates.
Recent Reviews Mention...
“will not honor their agreement”
“cost estimate changed on the day of the move”
“changed the price after charging the deposit ”
6. Speed
Nationwide Average: 8.58/10
Xpress Movers receives predominantly unfavorable feedback, with numerous customers reporting significantly delayed moves and inefficiencies, despite a few commendations for quick service.
Recent Reviews Mention...
“didn't show up, affecting the speed of move”
“fast and efficient”
“got me moved before the storm”
7. Friendliness
Nationwide Average: 8.91/10
Xpress Movers generally receives positive feedback for the pleasant and professional demeanor of their moving crews, although there are notable instances of unprofessionalism and rudeness, particularly from their office staff and management.
Recent Reviews Mention...
“rude managers”
“super friendly and helpful”
“Super friendly staff”
8. Will Hire Again
Nationwide Average: 8.18/10
Xpress Movers receives predominantly negative reviews with a strong majority indicating they would not consider rehiring the company, though there are a few highly positive endorsements.
Recent Reviews Mention...
“will regret engaging with this company”
“DO NOT USE this company”
“wouldn't trust them to move my home.”
9. Professionalism
Nationwide Average: 8.31/10
Xpress Movers has received mixed feedback, with several customers praising their professionalism, courtesy, and efficiency, while a larger number criticized them for unprofessional conduct, lack of experience, and mishandling of tasks.
Recent Reviews Mention...
“not very professional at all”
“unprofessional behavior”
“careless handling of goods”
10. Conflict Handling
Nationwide Average: 4.07/10
Xpress Movers overwhelmingly demonstrates a lack of effort and concern for resolving customer complaints and effectively addressing damages or billing issues.
Recent Reviews Mention...
“did not attempt to rectify the situation”
“did not attempt to right any wrong”
“claims department will never call back”
11. Precision & Care
Nationwide Average: 8.01/10
Xpress Movers has a notably mixed performance with instances of creative and professional handling overshadowed by numerous complaints of damage and careless treatment of belongings.
Recent Reviews Mention...
“everything was intact and not a scratch on my furniture”
“all boxes are damaged and wet”
“wrapped everything we needed”
Customer Insights
Local Move Duration: 7 hours from 6 reviews
Interstate Move Duration: 10 days from 18 reviews
Great Crew Members
| Ali, Gaber | amazing at assembling everything together in a timely manner |
| Angel, Josue, Annie, Paul | Angel and Josue for being polite and friendly. Annie and Paul for being responsive. |
| Anna | warned me not to state anything negative |
| Annie | poor response and accountability |
| Mark | Only guy to trust is Mr Mark, very nice and supportive |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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