U-Pack is a moving company that has been in business since 1997 and provides long-distance moving services. Based in Fort Smith, Arkansas, the company offers a range of options, including door-to-door delivery, storage, and guaranteed transit. U-Pack's services cater to homes of all sizes, from single rooms to large family homes. They provide assistance with different category of moves such as military relocations, senior moving, student moves, and job relocations. For those who are looking for movers in Marlborough, MA, U-Pack could be a great option due to its versatility. The company prides itself on delivering fast, easy service, and ensuring fuel costs are always included in their rates to help customers stay within their budget.
U-Pack
Good
based on 321+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.84/10
Nationwide Average: 8.44/10
U-Pack is highly praised for its excellent, professional, and efficient moving services, with nearly all customers recommending them despite a few instances of dissatisfaction and corrected issues.
Recent Reviews Mention...
“This was a great experience”
“AFB U-Pack highly recommended and best price.”
“overcharged but issue was corrected”
2. Punctuality
8.71/10
Nationwide Average: 8.07/10
U-Pack generally receives high praise for its on-time deliveries and pickups, despite a few instances of delays and scheduling mishaps.
Recent Reviews Mention...
“Drivers prompt with delivery and pickup.”
“items arrived on-time”
“container was delivered and picked up on time”
3. Affordability
9.07/10
Nationwide Average: 7.69/10
U-Pack overwhelmingly impresses customers with its competitive pricing, very few complaints about hidden fees, and generally being perceived as a more economical option compared to other moving and pod-type delivery services.
Recent Reviews Mention...
“Best price of any pod-type delivery.”
“very expensive due to hidden fees”
“very affordable”
4. Communication
8.39/10
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its customer service, responsiveness, and effective communication methods, despite a few reports of communication breakdowns during stressful times or with specific team members.
Recent Reviews Mention...
“Customer service was always there for me”
“Helped with scheduling the move beforehand.”
“Responding to phone calls timely”
5. Stick to Prices
8.01/10
Nationwide Average: 5.99/10
U-Pack generally maintains their estimated costs with numerous customers highlighting their reliability and transparency, though there were isolated incidents of dissatisfaction regarding price consistency and delivery timeframes.
Recent Reviews Mention...
“No delays or surprises in service.”
“issue was corrected and admitted error”
“did not stick to the quoted prices”
6. Speed
7.53/10
Nationwide Average: 8.58/10
U-Pack generally receives praise for quick and efficient services, although a few customers have experienced significant delays.
Recent Reviews Mention...
“trailer came in 2 days instead of 4/5”
“multiple delays in both drop off and pick up”
“Had 3 days to pack and unload, which was efficient”
7. Friendliness
9.47/10
Nationwide Average: 8.91/10
U-Pack consistently receives high praise for their courteous, professional, and exceptionally nice staff, from drivers to office personnel, contributing to overwhelmingly positive experiences.
Recent Reviews Mention...
“Movers were courteous”
“Drivers were personable and professional.”
“need to be a bit friendlier”
8. Will Hire Again
8.09/10
Nationwide Average: 8.18/10
U-Pack is overwhelmingly favored for future moves by the vast majority of customers, indicating high satisfaction with their service, despite a few reports of dissatisfaction.
Recent Reviews Mention...
“Would definitely use them again”
“Definitely booking another cube for future move.”
“Overall experience not bad”
9. Professionalism
8.68/10
Nationwide Average: 8.31/10
U-Pack consistently receives high praise for their professional, courteous, and helpful service, with only a rare mention of unprofessional behavior.
Recent Reviews Mention...
“Drivers conducted themselves professionally.”
“Very professional”
“employees were professional throughout”
10. Conflict Handling
3.21/10
Nationwide Average: 4.07/10
U-Pack generally shows a minimal effort to address and rectify customer grievances, with few instances of satisfactory resolution.
Recent Reviews Mention...
“corrected overcharged issue”
“dispute not resolved satisfactorily and issues with snow clearance”
“did not resolve the issue with the truck”
11. Precision & Care
8.41/10
Nationwide Average: 8.01/10
U-Pack generally ensures that items arrive undamaged, with only isolated instances of damage reported.
Recent Reviews Mention...
“Not one thing arrived broken or damaged.”
“items arrived undamaged”
“everything was intact”
Customer Insights
Interstate Move Duration: 10 days from 11 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
67 SW Cutoff, Worcester, MA, 01604
(844) 611-4582
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Additional Resources
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