Compass Self Storage is a nationwide company that provides self-storage solutions, with multiple locations across the United States. They offer a range of services, including personal storage, business storage, boat and RV storage, and more. As a storage concierge service, Compass Self Storage can provide packing and moving supplies, arrange truck rental, and contact East Lansing, MI moving services on behalf of their customers. Their facilities are equipped with various amenities such as climate-controlled units, indoor units, and secure entry access to support a hassle-free storage experience. Customer satisfaction is their top priority, and they pride themselves on offering friendly and expert service.
Compass Self Storage
Good
based on 860+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
- Self Storage
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.33/10
Nationwide Average: 8.44/10
Compass Self Storage is perceived negatively due to allegations of theft.
Recent Reviews Mention...
“great work by movers”
“Quick and efficient move”
“Exceptional service”
2. Punctuality
8.41/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“handled everything in a timely manner”
“Called same day and serviced within hours”
“got there early”
3. Affordability
7.72/10
Nationwide Average: 7.69/10
Compass Self Storage is perceived as having significantly over-priced services.
Recent Reviews Mention...
“prices were great”
“good storage prices”
“good prices”
4. Communication
9.54/10
Nationwide Average: 7.53/10
Compass Self Storage has received mixed feedback, with reports of unfulfilled assurances about unit availability alongside praise for an easy setup process.
Recent Reviews Mention...
“Kristen is very informative and kind.”
“simple, yet thorough sign up process”
“given a plethora of information”
5. Stick to Prices
2.25/10
Nationwide Average: 5.99/10
Compass Self Storage consistently fails to meet expectations by not having units available despite providing quotes.
Recent Reviews Mention...
“they jacked the price three times in less than a year”
“did not stick to quoted prices due to extra fees”
“charged for items not used and more days than had”
6. Speed
9.42/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“amazingly fast”
“Move was completed quickly”
“move was quick and easy”
7. Friendliness
9.76/10
Nationwide Average: 8.91/10
Compass Self Storage is perceived very positively due to its management being friendly and helpful.
Recent Reviews Mention...
“Kristen is very informative and kind.”
“they are very kind”
“Very friendly”
8. Will Hire Again
9.27/10
Nationwide Average: 8.18/10
Compass Self Storage is facing strong customer reluctance, with individuals expressing negative experiences and a definite unwillingness to use their services again, along with intentions to move out as soon as possible.
Recent Reviews Mention...
“I recommend this place”
“would hire again”
“would be happy to rent from here again”
9. Professionalism
8.94/10
Nationwide Average: 8.31/10
Compass Self Storage is perceived as having a staff that exhibits conduct which suggests they are untrained and unprofessional.
Recent Reviews Mention...
“they are professional”
“Dave was great, but overall professionalism affected by other staff”
“very professional”
10. Conflict Handling
6.6/10
Nationwide Average: 4.07/10
Compass Self Storage appears to have a poor track record, as evidenced by customer dissatisfaction with the mishandling of a reservation issue.
Recent Reviews Mention...
“they will not be able to help you”
“moved without immediate booking despite miscommunication, very understanding”
“new GM was much nicer and wanted to help”
Great Crew Members
| Kristen | Kristen is very informative and kind. |
| kristen | got me storage when i needed it |
| Kristen | fabulous and very helpful |
| Kristin | Kristin and the entire staff are amazing |
| Kirsten | very kind and helpful, answered all my questions |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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