PODS Moving & Storage has been in business for nearly 25 years, offering portable storage containers for residential and business moving and storage needs. The company is based in the United States, with services that are also available in Canada, Australia, and the United Kingdom. Proudly serving as a solution for movers in Grand Rapids, MI, PODS provides flexible moving solutions such as built-in storage, adjustable scheduling, multiple container sizes, and connections to trusted local labor providers and car shipping services. The company focuses on delivering personalized solutions tailored to each customer’s unique needs, prioritizing safety, convenience, and customer satisfaction.
PODS Moving & Storage
based on 324+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Wyoming, Kentwood, Muskegon, Holland, Norton Shores, GrandvilleShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.49/10
Nationwide Average: 8.44/10
PODS Moving & Storage is perceived extremely negatively due to having the worst experiences and unhelpful, overpriced services according to customer feedback.
Recent Reviews Mention...
“Simple and easy process”
“great work by movers”
“Best overall experience ”
2. Punctuality
6.21/10
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews, with some customers experiencing on-time delivery and pickup, while others face challenges with scheduling pickups far in advance.
Recent Reviews Mention...
“containers delivered late on both ends”
“picked the PODS up late”
“everything was on time”
3. Affordability
4.27/10
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for excessive fees, being significantly more expensive than alternatives, and imposing high costs for services like moving under 200 miles and unit pickup.
Recent Reviews Mention...
“so affordable”
“Extremely expensive compared to initial quote”
“charged extra fees unexpectedly”
4. Communication
4.25/10
Nationwide Average: 7.53/10
PODS Moving & Storage has severely disappointed customers, facing criticism for their untrained customer service, lack of clear disclosure, and difficulties in contacting them or resolving account issues.
Recent Reviews Mention...
“service representatives contradicted each other”
“staff is EXTREMELY rude and hard to understand”
“communication with customer service was dismal”
5. Stick to Prices
2.62/10
Nationwide Average: 5.99/10
PODS Moving & Storage has a poor reputation for not delivering as promised and imposing unexpected charges without prior consent.
Recent Reviews Mention...
“charged us an additional $450 unexpectedly”
“Was not billed as quoted, causing financial stress”
“was not informed of schedule changes”
6. Speed
5.73/10
Nationwide Average: 8.58/10
PODS Moving & Storage tends to disappoint, with complaints about the lengthy pickup process despite being functional for basic needs.
Recent Reviews Mention...
“containers delivered late on both ends”
“three weeks for re-delivery, very slow”
“Lightning fast yet very conscientious”
7. Friendliness
6.38/10
Nationwide Average: 8.91/10
PODS Moving & Storage consistently receives negative feedback for their apparent lack of care and customer service.
Recent Reviews Mention...
“Drivers were nice”
“Scott was kind and friendly.”
“Very unprofessional”
8. Will Hire Again
5.65/10
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly faces customer reluctance and dissatisfaction, indicating that most customers would not consider rehiring the service based on their negative experiences.
Recent Reviews Mention...
“Won’t move any other way indicates high satisfaction”
“would stay far away from booking with PODS”
“recommend this company and would hire again”
9. Professionalism
4.25/10
Nationwide Average: 8.31/10
PODS Moving & Storage suffers from a lack of competence throughout their call center and displays poor customer service, indicating an overall unprofessional crew.
Recent Reviews Mention...
“driver lied about driveway, unprofessional behavior”
“staff got frustrated and loud”
“Poor handling of a customer service issue.”
10. Conflict Handling
2.14/10
Nationwide Average: 4.07/10
PODS Moving & Storage consistently fails to offer solutions or make attempts to rectify issues, particularly evident in situations involving mistakes or delays.
Recent Reviews Mention...
“unresponsive in making the situation right”
“issues not effectively communicated or resolved”
“disputes team doesn’t ask for facts”
11. Precision & Care
5.74/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“floor panel was broken in my POD”
“valuables broken”
“water leaked in, damaged my stuff”
Customer Insights
Cost: $ 4139.00 from 4 historical data points
Interstate Move Duration: 21 days from 3 reviews
Great Crew Members
| Scott | was kind, friendly, and efficient. |
| Maria | Maria was helpful and scheduled the pickup |
| Valerie M | super helpful agent made a great impression |
| Kellen, Joel | Kellen made drop off and pick up seamless, Joel solved issues efficiently |
| Joel | Joel went above and beyond to help |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
2950 Prairie St SW Ste 200, Grandville, MI, 49418
(877) 770-7637
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