Jill's Movers is a local, family-owned moving company serving customers in Lansing, Michigan, and the surrounding areas. It specializes in residential moving services and offers same-day appointments that are tailored to each customer's needs. As a comprehensive provider of relocation services, its professional movers can wrap and pack up all of your belongings securely to make sure everything is safe for loading and transport. Whether you need residential or commercial moving services, Jill’s Movers has everything you’ll need to get from point A to point B without breaking the bank. While they aren't listed among the movers in Grand Rapids, MI, they do provide their top-quality services to a wide variety of locations. Their services are affordable and include the full scope of services, including packing, loading, and unloading.
Jill's Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Jill's Movers
Additional Cities Served: Lansing, Flint, Wyoming, Battle Creek, East Lansing, PortageShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Interstate and Intrastate Moving
- Heavy Items Moving
- FullService Packing
- Fragile Item Packing
- Specialty Item Packing (pianos, gun safes, large appliances)
- Custom Packing
- Skilled Labor
- Insurance on all items
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Summarized Review of Jill's Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Jill's Movers has received mixed feedback, highlighting exceptional responsiveness and satisfaction in some cases while others experienced significant dissatisfaction with service and time management.
Recent Reviews Mention...
“excellent job moving our family”
“they exceeded all my expectations”
“quality is definitely worth it”
2. Punctuality
Nationwide Average: 8.07/10
Jill's Movers has mixed reviews, with several instances of lateness though some customers reported timely arrivals.
Recent Reviews Mention...
“they were a little late”
“were supposed to be at my home between 9-11am today”
“team arrived 3 hours late”
3. Affordability
Nationwide Average: 7.69/10
Jill's Movers is generally perceived as expensive due to customers frequently paying well beyond the initial quote provided.
Recent Reviews Mention...
“fee was extremely fair and within budget”
“ended up paying way above the original quote”
“Less expensive than big companies”
4. Communication
Nationwide Average: 7.53/10
Jill's Movers generally offers outstanding responsiveness and coordination, thanks to their quick response times and dedicated attention to customer queries, despite a few reports of ignored emails and lack of resolution on calls.
Recent Reviews Mention...
“Good communication”
“listened and responded kindly to all my conversations”
“I called 10 times with no answer”
5. Stick to Prices
Nationwide Average: 5.99/10
Jill's Movers consistently failed to honor their initial quotes, leading to customer dissatisfaction.
Recent Reviews Mention...
“fee was within my planned budget, no surprises”
“Did not get the promised refund.”
“did not stick to the quoted price at all”
6. Speed
Nationwide Average: 8.58/10
Jill's Movers generally provided quick and efficient service, although there were isolated complaints of jobs being unnecessarily prolonged.
Recent Reviews Mention...
“job was quickly done”
“wrapped all of my furniture so fast”
“completed the job in less than expected time”
7. Friendliness
Nationwide Average: 8.91/10
Jill's Movers is consistently praised for their accommodating, courteous, and pleasant team, making positive impressions with their helpful attitude.
Recent Reviews Mention...
“That girl was shockingly strong and nice man”
“team was well mannerable”
“very friendly and understanding”
8. Will Hire Again
Nationwide Average: 8.18/10
Jill's Movers receives mixed sentiments, with a notable portion of customers expressing high satisfaction and repeat hiring intentions, contrasting with others who decidedly would not re-engage due to negative experiences.
Recent Reviews Mention...
“would hire again”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Jill's Movers receives mixed feedback, ranging from being criticized as very unprofessional to being praised for their impeccable service and courteous, well-organized approach.
Recent Reviews Mention...
“guy really seemed to care and had experience”
“team was skillful and trustworthy”
“professional and didn’t slow down despite physical strain”
10. Conflict Handling
Nationwide Average: 4.07/10
Jill's Movers consistently show a lack of intention to respond or rectify issues, making it difficult for customers to receive compensation for damages.
Recent Reviews Mention...
“ignored requests to address damaged items”
“no intention of responding to damage”
“Did not rectify the issue despite promises.”
11. Precision & Care
Nationwide Average: 8.01/10
Jill's Movers generally receives high praise for their careful handling of fragile items and ensuring everything is moved safely, although there was an isolated incident of mishandling.
Recent Reviews Mention...
“double protected all of my items”
“took care of my items well”
“took so much precaution with all items”
Customer Insights
Local Move Duration: 4.5 hours from 4 reviews
Great Crew Members
| Andrew | Andrew and his team were quick, reliable, and skillful. |
| Travis, Derek | courteous, friendly, clean and careful with our belongings |
| Travis | Travis and his assistant did a great job |
| Travis | Travis and partner navigated difficulties with ease |
| Travis | Travis and his partner went above and beyond |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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