MASS Movers

Ranked Top 10 Best Movers in Grand Rapids, MI

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Superb
based on 503+ data points
Circle Info

About MASS Movers

MASS Movers is a leading moving company in Lansing, MI. Established in 2016, this family-owned and operated business specializes in creating smooth moving experiences for residential and commercial customers. MASS Movers’ services can fall in line with the excellent moving services in Grand Rapids, MI. The company’s services are designed to meet your timeframe, budget, and unique needs. Its team of licensed professionals can pack and unpack, move large items, and help small and medium businesses relocate. This company can help you get there no matter where you're going. Whether you’re moving out of state or around the corner, it will make your relocation seamless for your family or employees. MASS Movers is proud to be a recipient of the Angi Super Service Award, which it won for its hard work, dedication, and diligence. Excellence is its standard. It constantly strives to find new ways to improve its services and make sure that its customers are satisfied.

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Moving Services

  • Packing Service
  • Large Item Moving
  • Small to Medium Business Moving
  • Long Distance Moving
  • Local Moving
USDOT Interstate License
Circle Info

Authorized

for Interstate Moves

Last Checked: 01/10/25

USDOT

3333210

ENTITY TYPE

Carrier

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

Awards

Top 10 Movers in Grand Rapids, MI 2024 award
Top 10 Movers in Grand Rapids, MI 2023 award
Top 10 Movers in Grand Rapids, MI 2022 award
Top 10 Movers in Grand Rapids, MI 2021 award

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Summarized Review of MASS Movers

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

9.49/10

Nationwide Average: 8.44/10

Comment Dots

MASS Movers is highly regarded for their professionalism, efficiency, and customer satisfaction, often exceeding expectations and providing a smooth and careful moving experience.

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Recent Reviews Mention...

exceeded my expectation

great work by movers

Absolutely fantastic service

2. Punctuality

9.34/10

Nationwide Average: 8.07/10

Comment Dots

MASS Movers consistently demonstrates an exceptional commitment to timeliness, with numerous mentions of being on time, arriving early, and accommodating last-minute scheduling requests, although there is a single report of them not showing up on time.

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Recent Reviews Mention...

Josh and LJ were right on time

needed an emergency last minute move and they made it happen

Chris was on time

3. Affordability

9.08/10

Nationwide Average: 7.69/10

Comment Dots

MASS Movers is widely regarded for providing value, with the majority of customers expressing satisfaction with the company's reasonable and highly competitive pricing, despite a few exceptions.

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Recent Reviews Mention...

pricing was very reasonable

wasn't expecting the total

their prices beat everyone else’s

4. Communication

8.93/10

Nationwide Average: 7.53/10

Comment Dots

MASS Movers is consistently praised for being very communicative, responsive, and helpful, with almost all customers appreciating their proactive approach and only a rare mention of dissatisfaction.

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Recent Reviews Mention...

good communication

Chris was very communicative during the entire process

very communicative all the way along

5. Stick to Prices

8.24/10

Nationwide Average: 5.99/10

Comment Dots

MASS Movers generally delivers on their estimates and often charges less than quoted, with only a rare instance of a client paying for unexpected costs.

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Recent Reviews Mention...

had to pay for items the movers kept

quote was exactly what was given

Final number was lower than the quote

6. Speed

9.58/10

Nationwide Average: 8.58/10

Comment Dots

MASS Movers consistently receives high praise for their fast, efficient service, with customers often noting that jobs were completed in less time than estimated, despite one report of a move taking longer than expected.

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Recent Reviews Mention...

Efficient work implies speediness

unload was super fast compared to the loading

fast and efficient move

7. Friendliness

9.7/10

Nationwide Average: 8.91/10

Comment Dots

MASS Movers consistently receives praise for the crew's pleasant demeanor, respectful and attentive service, with numerous reviews highlighting their professionalism, courteousness, and the genuinely enjoyable interactions customers have with the team.

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Recent Reviews Mention...

crew was pleasant

they are friendly

Mentioned they are friendly

8. Will Hire Again

9.43/10

Nationwide Average: 8.18/10

Comment Dots

MASS Movers appears to have overwhelmingly positive feedback, with most customers highly recommending their services and expressing a clear intention to use the company for any future moves.

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Recent Reviews Mention...

5 stars with no doubt

recommend this company and would hire again

would definitely hire again

9. Professionalism

9.44/10

Nationwide Average: 8.31/10

Comment Dots

MASS Movers is consistently praised for their hardworking, polite, and professional conduct, although there was a single report of unprofessionalism by an individual named Chris.

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Recent Reviews Mention...

very professional and polite

worked hard

Great job guys

10. Conflict Handling

6.47/10

Nationwide Average: 4.07/10

Comment Dots

MASS Movers generally receives positive feedback for their proactive approach to fixing furniture, correcting billing errors, and accommodating disposal requests, although there has been an instance of dissatisfaction due to a denial of cancellation.

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Recent Reviews Mention...

Josh even fixed a broken piece of furniture

corrected a billing error after payment

fully willing to dump our old couch after the job

11. Precision & Care

9.53/10

Nationwide Average: 8.01/10

Comment Dots

MASS Movers have a reputation for attentive and professional service, with numerous statements highlighting their efficiency, respect for belongings, successful prevention of damage during moves, and one instance of reported damage.

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Recent Reviews Mention...

zero damage

Handled items with care ensuring no damage

careful with items

Customer Insights icon

Customer Insights

Local Move Duration: 2.75 hours from 4 reviews

Great Crew Members icon

Great Crew Members

Josh, LJJosh and LJ did an excellent job
ChrisChris was very communicative and respectful
Josh,LJ,Shevontedid an amazing job moving and were kind, courteous
Chrisresponsive and on time
ChrisChris mentioned specifically with thanks
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact MASS Movers

Location
Lansing, MI, 48910
Phone
(517) 402-1675
Link
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