For nearly 25 years, PODS Moving & Storage has provided portable storage and moving solutions in multiple countries, including the United States, Canada, Australia, and the United Kingdom. With over 245 storage center locations<, they provide excellent service to many cities across 46 states and six provinces, such as providing moving services in Lansing, MI. They offer multiple container sizes (8-foot, 12-foot, and 16-foot) to fit various moving and storage needs. PODS isn't just about storage; they also provide additional services such as car shipping, moving supplies, and packing and loading assistance. The company has earned a reputation for flexible, convenient, and personalized solutions, always putting their customers first.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: East Lansing, Ionia, Mason, Albion, Grand Ledge, DeWittShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
- Safely ship your vehicle
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.91/10
Nationwide Average: 8.44/10
PODS Moving & Storage is highly regarded for its simplicity, professionalism, and effectiveness in addressing moving and storage needs, despite a few instances of reported dissatisfaction.
Recent Reviews Mention...
“Everything went flawless”
“Everything went flawless with my move”
“Made my move much easier”
2. Punctuality
8.32/10
Nationwide Average: 8.07/10
PODS Moving & Storage generally exhibits reliable and timely service, though there have been occasional lapses.
Recent Reviews Mention...
“Quentin called me with an ETA”
“pickup and delivery times were as promised”
“Quentin called before arrival showing punctuality.”
3. Affordability
5.08/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers praising its good price for quality service, while others criticize it for being too expensive and having additional unexpected fees.
Recent Reviews Mention...
“5 star service for a good price”
“5 star service for a good price”
“way too expensive”
4. Communication
6.68/10
Nationwide Average: 7.53/10
PODS Moving & Storage receives mixed reviews, with numerous customers praising specific employees and online tools for excellent communication, while a significant portion reports frustration over access issues, customer service responsiveness, and instances of unhelpful or dishonest communication.
Recent Reviews Mention...
“Quentin provided instructions on what to do”
“Quentin called me with an ETA”
“couldn't access my POD when needed”
5. Stick to Prices
2.34/10
Nationwide Average: 5.99/10
PODS Moving & Storage disappointingly does not deliver on its promises, with customers reporting unexpected charges, random billing, and hidden fees, significantly deviating from the initially quoted prices.
Recent Reviews Mention...
“didn't deliver to promised location”
“they charged my card at random times”
“implied they did not stick to quoted prices”
6. Friendliness
9/10
Nationwide Average: 8.91/10
PODS Moving & Storage consistently demonstrates exceptional service through its polite, professional, and helpful staff, with only a singular negative remark regarding discipline and responsibility not directly tied to friendliness.
Recent Reviews Mention...
“The delivery guy was great”
“Quentin N was extremely polite”
“Service person was courteous.”
7. Will Hire Again
6.56/10
Nationwide Average: 8.18/10
PODS Moving & Storage receives a generally positive reception with numerous customers expressing high satisfaction and a likelihood to reuse their services, although there are notable instances of significant dissatisfaction.
Recent Reviews Mention...
“I highly recommend PODS and would hire again”
“I highly recommend PODS for your moving and storage needs”
“would hire again”
8. Professionalism
7.86/10
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for its professional demeanor, ability to problem-solve, and exceptional work ethic, despite a few criticisms regarding service and responsibility.
Recent Reviews Mention...
“able to problem solve and Quentin's professionalism”
“very professional crew”
“very professional”
9. Conflict Handling
3.82/10
Nationwide Average: 4.07/10
PODS Moving & Storage appears to have a mixed performance, with several instances of failing to address customer problems effectively, though there are notable exceptions where individuals went above and beyond to resolve issues.
Recent Reviews Mention...
“Quentin was able to problem solve effectively”
“did not rectify problems with delivery”
“unable to speak to someone for help”
10. Precision & Care
6.87/10
Nationwide Average: 8.01/10
PODS Moving & Storage generally ensures items are moved without damage, despite occasional issues such as machinery oil spills and noted damages.
Recent Reviews Mention...
“Everything was loaded and unloaded without any damage”
“damages caused”
“had to clean up oil from the machinery”
Great Crew Members
| Quentin | Quentin problem solved and communicated effectively |
| Quentin | Quentin provided 5 star service and problem solved effectively |
| Delivery guy | He made sure he put it in a place that wouldn't cause any problems |
| Quentin | very professional and pleasant to work with |
| Quentin N | Quentin N was extremely polite and ensured satisfaction |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
1709 Thompson St, Lansing, MI, 48906
(877) 770-7637
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Additional Resources
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