M & M Moving and Storage is a family-run business serving Michigan for over twelve years. Based in the Lansing, Howell, and Brighton areas, they extend services across the entire state, covering local cities and the Greater Detroit area, up to Grand Rapids and Flint. This company offers a personalized and top-rated local moving experience, emphasizing customer service reminiscent of "the way it used to be." They provide a range of services that cater to both residential and commercial moving needs, including skilled moving services for everything from small, household items to specialty belongings, dumpster services for various needs, and short-term portable storage units for transitional phases. These offerings are tailored to meet the unique requirements of each client, ensuring a stress-free moving process. Their approach to handling moves with the utmost care and professionalism sets them apart in the moving industry.
M & M Moving And Storage
About M & M Moving And Storage
Additional Cities Served: Livonia, East Lansing, South Lyon, Ionia, Mason, AlbionShow More >
Moving Services
- Local Moving Services
- LongDistance Moves
- Small Moves
- Large Moves
- Household Item Moving
- Specialty Moves
- Short Term Storage
- Commercial Moving Services
- Furniture Moving
- Packing Services
Awards
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Summarized Review of M & M Moving And Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
M & M Moving And Storage is highly regarded for their exceptional moving services, professional conduct, and attention to customer care, despite a few negative experiences pertaining to damages and organizational issues.
Recent Reviews Mention...
“they treated me like gold”
“damaged expensive appliances and new home ”
“very satisfied customer”
2. Punctuality
Nationwide Average: 8.07/10
M & M Moving And Storage consistently arrives on time, lives up to their commitments, and even performs quick responses to moving needs, demonstrating their commitment to timely service.
Recent Reviews Mention...
“arrived right on time”
“came when they said they would”
“were very punctual.”
3. Affordability
Nationwide Average: 7.69/10
M & M Moving And Storage generally offers very competitive and reasonable rates, though there are occasional complaints about pricing discrepancies.
Recent Reviews Mention...
“great prices”
“provided the most affordable quote”
“more pricey than the big named movers”
4. Communication
Nationwide Average: 7.53/10
M & M Moving And Storage is highly praised for their responsiveness and polite service, though there's a mention of a lack of communication between team members.
Recent Reviews Mention...
“they were the only ones to answer the phone”
“responded quickly to our inquiries”
“lack of communication between team members”
5. Stick to Prices
Nationwide Average: 5.99/10
M & M Moving And Storage generally struggles, with many customers reporting significant price increases from the original quote, although there is an instance of satisfaction with paying the originally quoted price.
Recent Reviews Mention...
“raised the price significantly from original quote”
“didn't stick to quoted price”
“paid what I was quoted”
6. Speed
Nationwide Average: 8.58/10
M & M Moving And Storage generally provides quick and efficient service, despite an isolated complaint about taking longer routes to extend moving time.
Recent Reviews Mention...
“took the longest routes to extend time ”
“Quick move”
“Quick”
7. Friendliness
Nationwide Average: 8.91/10
M & M Moving And Storage consistently earns praise for their respectful, kind, courteous, helpful, polite, and professional demeanor, making them an exceptional choice for anyone in need of moving and storage services.
Recent Reviews Mention...
“all kind, patient, and courteous”
“Respectful and hence friendly”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
M & M Moving And Storage overwhelmingly receives positive feedback, with the vast majority of customers expressing a desire to use their services again, highlighting recommendations and repeated hires.
Recent Reviews Mention...
“highly recommended”
“would not hire again due to negative experience ”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
M & M Moving And Storage is generally seen as highly professional and efficient, with few instances of unprofessional behavior noted.
Recent Reviews Mention...
“crew was unprofessional, smoking weed on job ”
“professionalism was over the top”
“crew was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
M & M Moving And Storage demonstrates mixed responsiveness with instances of no follow-up on damages and overcharges, though they have shown an ability to step up under certain circumstances.
Recent Reviews Mention...
“phony claims about covering damages, no follow-up ”
“unwilling to rectify the overcharge”
“stepped up to make things right when running behind”
11. Precision & Care
Nationwide Average: 8.01/10
M & M Moving And Storage overwhelmingly receives praise for their meticulous and considerate care of customers' possessions, with numerous testimonials highlighting their careful and attentive manner, albeit with a singular report of damage.
Recent Reviews Mention...
“damaged home/items ”
“took great care not to scratch any walls or furniture”
“no items were broken or damaged”
Great Crew Members
Ed,Jay | Ed and Jay treated my belongings with care |
Ed, Brandon | they had utmost care and professionalism |
Mark | awesome work and worked well together |
Mark | Mark and his team are so efficient and polite |
Matt, Chad, Drew, Martin | amazing job and very professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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