Compass Self Storage is a one-stop-shop for all of your storage needs with multiple locations across the United States. This storage company offers personal, business, boat, and RV storage, as well as packing supplies, truck rental, and Novi, MI moving services. Compass Self Storage differentiates itself by acting as a storage concierge service, taking the hassle out of storing by providing various amenities, including climate-controlled units, indoor units, contactless rentals, digital surveillance, and secure entry access. With a commitment to customer satisfaction, Compass Self Storage is your dependable storage solution provider.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.72/10
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded for its exceptional service, meeting customer needs, and having a great team.
Recent Reviews Mention...
“Great experience”
“Lee Ann very professional and helpful”
“great service by movers”
2. Punctuality
8.27/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“went out of their way to fix a scheduling error”
“they were prompt”
“they were quick to sign me up for services”
3. Affordability
9.18/10
Nationwide Average: 7.69/10
Compass Self Storage receives mixed feedback, with some customers praising its fair prices and specials that outcompete others, while others criticize the company for significant rate increases over time.
Recent Reviews Mention...
“pricing is reasonable”
“units are affordable”
“Rates were nominal”
4. Communication
9.8/10
Nationwide Average: 7.53/10
Compass Self Storage is highly praised for their attentive and friendly interactions, with staff members like Cynthia being particularly noted for their exceptional customer service and personalized approach.
Recent Reviews Mention...
“LeeAnn answered all my questions”
“Leeann provided great customer service”
“LeeAnn was great at informing us”
5. Stick to Prices
3.29/10
Nationwide Average: 5.99/10
Compass Self Storage has a reputation for extracting additional fees, not offering a military discount as expected, and failing to honor advertised pricing.
Recent Reviews Mention...
“misleading which implies they did not stick to quoted prices”
“comfortable with the payment arrangement”
“extraction of every cent”
6. Speed
9.22/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“extremely quick and easy”
“quick and fast”
“Quick and convenient service”
7. Friendliness
9.85/10
Nationwide Average: 8.91/10
Compass Self Storage consistently receives praise for its very friendly and super nice staff, with specific commendations for Cynthia's personable and cheerful approach to customer service.
Recent Reviews Mention...
“they are very nice”
“LeeAnn was great”
“they are friendly”
8. Will Hire Again
9.48/10
Nationwide Average: 8.18/10
Compass Self Storage receives mixed feedback, with some customers expressing dissatisfaction and unwillingness to return due to service issues, while others show high levels of satisfaction and would wholeheartedly recommend the company.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“would definitely recommend”
9. Professionalism
9.54/10
Nationwide Average: 8.31/10
Compass Self Storage is perceived as having a well-maintained facility with easy access to storage spaces, with staff like Darnell providing professional service and addressing issues promptly.
Recent Reviews Mention...
“Lee Ann very professional”
“Leanne was professional.”
“Leeann was very professional”
10. Conflict Handling
6.36/10
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a commendable commitment, as evidenced by their prompt resolution of an access issue and compensation with a free lock.
Recent Reviews Mention...
“refused to refund any money for raised rates”
“they were willing to work with me to find another unit”
“had me into a new unit with no problems”
Great Crew Members
| LeAnn | Excellent customer service by LeAnn |
| LeeAnn | Walked me through everything and answered all my questions |
| Leeann | great customer service and nice smile |
| Leeann, Danielle | fantastic to work with and a pleasure to serve you |
| LeeAnn | great at informing and gave tips for future use |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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