1-800-PACK-RAT Moving and Storage is a company focused on providing simple and convenient moving and storage solutions to customers. They offer all-steel, portable storage and moving containers, ensuring the safety and security of customers' belongings. The company's services include long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, and business solutions. They have a nationwide network of more than 65 secure warehouse storage facilities, providing customers with peace of mind regarding the safety of their belongings. With ground-level loading and barn-style doors, packing and securing items for a move or storage is stress-free. This comprehensive service coverage is an important part of the Novi, MI moving services landscape. Additionally, 1-800-PACK-RAT offers a level of customer service that sets them apart from competitors like PODS and U-Pack.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Inkster, Ypsilanti, Wixom, South Lyon, Farmington, PlymouthShow More >
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Moving Containers
- Portable Storage Containers
- Residential Solutions
- Restoration & Remediation
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage experiences polarized customer reactions, with some praising its exceptional service and seamless moving experience, but a significant number report serious issues such as broken furniture, unprofessionalism, and undelivered services leading to frustration and disappointment.
Recent Reviews Mention...
“impeccable moving experience”
“exceptional service throughout my move”
“fantastic experience with Pack-Rat Moving”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage has shown inconsistent performance with multiple reports of significant delays and unmet delivery promises, despite some instances of on-time service.
Recent Reviews Mention...
“punctual arrival”
“team was not only prompt”
“delivery was significantly late”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage is criticized for unethical billing practices, including charging for unrendered services and undisclosed prices, making it perceived as not cost-effective by customers.
Recent Reviews Mention...
“was still charged $250 for no service”
“cheaper then their competitor but not if they rip you off”
“forced to pay for a service not provided”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage heavily struggles with consistently providing effective, timely communication and responsive customer service, although there are isolated instances of commendable individual efforts.
Recent Reviews Mention...
“Customer service rep Alicia is incredibly rude.”
“no text or call for the no show”
“no callback and long hold times”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage consistently fails to honor their initial quotes, often charging customers for unrendered services or adding unexpected fees.
Recent Reviews Mention...
“charged for services that were never rendered”
“I was billed $100 more than the agreed amount”
“had to adjust off fees never supposed to be charged”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally delivers quick unloading services, although there has been an instance where the move was not completed promptly.
Recent Reviews Mention...
“Super fast unload”
“fast unloading”
“they have not completed the move promptly”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for their polite and professional team, despite a few negative experiences with staff members being unhelpful or interruptive.
Recent Reviews Mention...
“friendly team”
“Alicia kept cutting me off.”
“team was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage experiences polarized feedback but leans heavily towards customers expressing a strong reluctance to rehire due to various dissatisfactions.
Recent Reviews Mention...
“would hire Pack-Rat's movers again for a seamless experience”
“made my relocation stress-free and efficient”
“would recommend them without hesitation”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage experiences a wide disparity in customer evaluations, with some customers praising the professionalism and smooth partnership, while a significant number report issues ranging from unprofessional behavior to a lack of responsiveness and unethical practices.
Recent Reviews Mention...
“team was professional”
“exhibited a level of professionalism”
“unprofessional in handling damages”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage primarily demonstrates a lack of effort to resolve customer issues, despite a few instances where employees made significant attempts to address and solve problems.
Recent Reviews Mention...
“Alicia said "I'm sorry you're sensitive but I'm not gonna change the way I speak."”
“promised to fix damages but never did”
“no effort to resolve the issue with damaged recliner”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has mixed reviews, with some customers praising their careful handling while others report significant damage and lack of control over the process.
Recent Reviews Mention...
“careful handling of items”
“broken furniture”
“recliner was soaked and damaged”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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