Compass Self Storage, based in Cleveland, Ohio, offers a comprehensive storage concierge service for residential and business customers across the United States. As a one-stop-shop for all storage needs, the company provides packing and moving supplies, arranges truck rentals, and contacts moving services in Rochester Hills, MI on behalf of its customers. With multiple locations nationwide, Compass Self Storage offers a variety of storage options, including personal, business, boat and RV, pharmaceutical, and climate-controlled units. The company prides itself on its top-notch customer service, security features, and convenient access to its storage facilities.
Compass Self Storage
based on 523+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Additional Cities Served: Auburn Hills
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.93/10
Nationwide Average: 8.44/10
Compass Self Storage receives high praise for its exceptional customer service, professional staff, and excellent storage solutions, despite a couple of negative remarks regarding sales associate behavior and a recommendation not to use the facility.
Recent Reviews Mention...
“5 star service”
“good service”
“great customer service and excellent quality”
2. Affordability
8.01/10
Nationwide Average: 7.69/10
Compass Self Storage generally receives praise for competitive and reasonable pricing, though there are notable concerns about unexpected rate increases affecting affordability for some customers.
Recent Reviews Mention...
“secured a larger unit at an economical price”
“reasonably priced”
“Prices are great”
3. Communication
9.16/10
Nationwide Average: 7.53/10
Compass Self Storage consistently delivers superb customer service, with numerous accolades highlighting their staff's helpfulness, professionalism, and efficiency, though a few reviews note opportunities for improvement in service and clarity.
Recent Reviews Mention...
“Brittany was excellent at communicating.”
“Kristina helped me get the right size unit.”
“Brittany sets a new standard of excellence”
4. Stick to Prices
2.27/10
Nationwide Average: 5.99/10
Compass Self Storage has consistently failed to meet customer expectations, with customers experiencing unexpected rate increases, disputes over insurance liability for damages, and issues with rates not being locked as promised.
Recent Reviews Mention...
“scam from the business owners and mgmt”
“rate was not locked as expected”
“insurance claims they're not liable for moisture damages”
5. Speed
8.62/10
Nationwide Average: 8.58/10
Compass Self Storage consistently provides fast, super quick, and easy moving services.
Recent Reviews Mention...
“Fast service by movers”
“super quick move”
“process quick and easy”
6. Friendliness
9.59/10
Nationwide Average: 8.91/10
Compass Self Storage consistently exhibits exceptional courteousness and helpfulness, highlighted by numerous mentions of staff members like Brittany, Audrey, and August for their professionalism and kindness.
Recent Reviews Mention...
“Brittany was friendly and helpful.”
“Kristina was very friendly and helpful”
“team was very friendly”
7. Will Hire Again
8.16/10
Nationwide Average: 8.18/10
Compass Self Storage mostly receives high praise for its service, indicating a strong likelihood of repeat business despite a few instances of dissatisfaction.
Recent Reviews Mention...
“recommend this company and would hire again”
“Would use this location again.”
“will definitely use again”
8. Professionalism
8.47/10
Nationwide Average: 8.31/10
Compass Self Storage is overwhelmingly praised for its courteous, professional, and helpful staff, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“Brittany conducted herself professionally.”
“very professional and helpful”
“very professional”
9. Conflict Handling
3.35/10
Nationwide Average: 4.07/10
Compass Self Storage displays a generally poor effort, with nearly all customers experiencing unresolved issues, despite a few instances of prompt problem-solving.
Recent Reviews Mention...
“Kristina solved my problems right away”
“my loss was not addressed despite the discussion”
“did not rectify the issue of flooded units”
Great Crew Members
| Kristina | very friendly and helpful |
| Brittany | helped with all aspects and answered questions. |
| Kristina | helped me get the right size unit. |
| Kristina | Kristina was amazing and check in was super fast |
| Brittany | Brittany is very kind and nice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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