PODS Moving & Storage has been providing innovative moving and storage solutions for nearly 25 years. Based in Southeastern Michigan, the company serves customers across the United States, Canada, Australia, and the United Kingdom. Known for its portable storage containers, PODS allows customers to store and access their belongings conveniently in their driveways. The company offers various services, such as moving supplies, car shipping, and connections to local labor providers for packing and loading assistance. To those looking for movers in Westland, MI, PODS provides three container sizes (8-foot, 12-foot, and 16-foot) to accommodate different moving needs and offers flexible, personalized solutions for their customers.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Novi, Dearborn Heights, Lincoln Park, Southgate, Garden City, InksterShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- OnSite Storage
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies Services
- Car Shipping Services
- Additional services like utilities setup
- Commercial Moving and Storage Services
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 08/09/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.24/10
Nationwide Average: 8.44/10
PODS Moving & Storage is overwhelmingly viewed negatively with customers expressing frustration, disappointment, and advising others to avoid their services.
Recent Reviews Mention...
“Great experience from start to finish.”
“very professional, efficient, and stress free experience”
“Never will I ever use their service again”
2. Punctuality
3.78/10
Nationwide Average: 8.07/10
PODS Moving & Storage frequently disappoints with numerous reports of late or failed deliveries, though there are isolated instances of timeliness.
Recent Reviews Mention...
“PODS arrived on time”
“easy scheduling implies they were on time”
“they missed the re-delivery window and never contacted us”
3. Affordability
3.46/10
Nationwide Average: 7.69/10
PODS Moving & Storage has consistently disappointed customers with unexpected charges, including significant discrepancies between quotes and final bills, and instances of unfair billing practices.
Recent Reviews Mention...
“affordability seems excessive for my needs”
“Expensive”
“turned out to be very expensive”
4. Communication
3.88/10
Nationwide Average: 7.53/10
PODS Moving & Storage has overwhelmingly negative feedback, with customers frequently experiencing poor customer service, difficulties in resolving billing errors, extensive hold times, and a general lack of responsiveness and helpfulness.
Recent Reviews Mention...
“Exceptional communication.”
“customer service not good”
“super easy to work with”
5. Stick to Prices
1.96/10
Nationwide Average: 5.99/10
PODS Moving & Storage has a troubling reputation for not honoring original quotes, leading to multiple complaints of overcharging and unauthorized payments.
Recent Reviews Mention...
“Pod people said they would help, nothing happened”
“watch what he quotes you it'll be wrong the next time”
“cost more than expected full service movers”
6. Speed
3.46/10
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives poor feedback due to multiple instances of delays in delivery and pickup, with a singular report of timely service.
Recent Reviews Mention...
“driver had a delayed drop off”
“pushed for faster finish due to personal reasons”
“took over a week for the POD to get picked up”
7. Friendliness
6.12/10
Nationwide Average: 8.91/10
PODS Moving & Storage consistently demonstrates poor interactions, characterized by miserable delivery personnel, awful treatment by customer service and drivers, implications of laziness directed at customers, and encounters with extremely rude and unprofessional staff.
Recent Reviews Mention...
“Drivers were funny and professional.”
“the guy that delivered our pod was miserable”
“they are very Pleasant”
8. Will Hire Again
4.41/10
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly faces reluctance from customers, many of whom express firm intentions not to use or recommend their services after negative experiences.
Recent Reviews Mention...
“Would use this company again.”
“would definitely recommend their services for future moving”
“recommend this company and would hire again”
9. Professionalism
5.63/10
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives negative feedback due to reports of unprofessional behavior, poor service, and lackadaisical employees, with a singular commendation for driver professionalism.
Recent Reviews Mention...
“Crew was professional and funny.”
“very professional experience”
“talked about the company it was terrible”
10. Conflict Handling
2.25/10
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates a lack of effort and reluctance to effectively address and resolve customer complaints and issues.
Recent Reviews Mention...
“Pod people said they would help, nothing happened”
“did not resolve the issue of missing items”
“did not attempt to rectify the issue promptly”
11. Precision & Care
4.34/10
Nationwide Average: 8.01/10
PODS Moving & Storage has a reputation for consistently mishandling clients' belongings, with complaints ranging from lost items and damage to property to unprofessional behavior by drivers.
Recent Reviews Mention...
“Only minimal damage to a couple items.”
“numerous things are missing”
“kept things dry and undamaged”
Customer Insights
Cost: $ 1571.00 from 6 reviews
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Anthony | Anthony did a good job with the pod placement |
| Matthew | Mr Matthew and his colleague was AWESOME |
| Ed, Mike | Ed worked on his day off and Mike managed well |
| Ed | Ed was very experienced and gave helpful tips |
| Robert | exceptional service and punctuality |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
36501 Van Born Rd Ste 110, Romulus, MI, 48174
(877) 770-7637
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