Compass Self Storage is a storage solutions provider with multiple locations across the United States, offering various storage unit options for residential and business customers. This one-stop-shop for storage needs provides packing supplies, truck rental, and moving services for a hassle-free experience. If you ever need to find other movers in Roseville, MI, be sure to check our directory. Compass prioritizes customer satisfaction and offers a range of amenities, including climate-controlled units, contactless rentals, digital surveillance, and secure entry access. They also have a storage unit size guide to help customers select the best size for their needs. Compass Self Storage is headquartered in Cleveland, Ohio.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
- Climate Controlled Storage
- Indoor Units
- Boxes & Moving Supplies
- Contactless Rentals Available
- Month to Month Leases
- Online Rental Available
- Secure Entry Access
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.4/10
Nationwide Average: 8.44/10
Compass Self Storage is highly recommended for its helpful staff and streamlined process.
Recent Reviews Mention...
“Great service by movers”
“Superb overall performance”
“Awesome experience with the service”
2. Affordability
7.99/10
Nationwide Average: 7.69/10
Compass Self Storage receives mixed feedback, with some viewing it as a rip-off, while others appreciate its reasonable pricing and fair prices for additional items.
Recent Reviews Mention...
“low price great value”
“very kind staff and affordable rates”
“great prices ”
3. Communication
9.7/10
Nationwide Average: 7.53/10
Compass Self Storage is highly praised for providing informative tours and maintaining facilities in excellent order and cleanliness.
Recent Reviews Mention...
“staff was very helpful in communication”
“Jenna was helpful”
“staff in the office is awesome”
4. Stick to Prices
2.48/10
Nationwide Average: 5.99/10
Compass Self Storage generally does not adhere to the prices originally quoted to customers.
Recent Reviews Mention...
“price increased every few months”
“did not stick to quoted prices”
“blamed customer for their mistake on unit size.”
5. Friendliness
9.83/10
Nationwide Average: 8.91/10
Compass Self Storage is highly praised for its friendly and helpful staff, including informative tours led by staff members like John.
Recent Reviews Mention...
“staff was very pleasant and helpful”
“staff was very friendly”
“staff friendly”
6. Will Hire Again
9.35/10
Nationwide Average: 8.18/10
Compass Self Storage is predominantly appreciated, with most customers expressing high satisfaction and a clear intent to use their services again, despite a singular negative experience.
Recent Reviews Mention...
“would hire again”
“Great customer service!”
“would hire again”
7. Professionalism
9.36/10
Nationwide Average: 8.31/10
Compass Self Storage is highly regarded, with John being specifically noted for his informative and professional approach during tours.
Recent Reviews Mention...
“staff conducted themselves excellently”
“management of the units is excellent”
“know what they are doing”
8. Conflict Handling
6.15/10
Nationwide Average: 4.07/10
Compass Self Storage actively helped customers work through issues not directly caused by them, demonstrating strong customer service commitment.
Recent Reviews Mention...
“willing to help”
“went above and beyond to rectify the situation.”
“refused to accept responsibility, blamed customer.”
Great Crew Members
| Jenna | Jenna was helpful |
| Randy,Jennifer | They are very friendly and helpful |
| Randy | Randy held open the door, continued to be friendly |
| Jen,Randy | Jen and Randy go the extra mile to assist |
| Jen | Jen was great during the purchase process. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Roseville Moving Services
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