Morse Moving & Storage - Royal Oak, MI
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Summarized Review of Morse Moving & Storage - Royal Oak, MI
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Morse Moving & Storage - Royal Oak, MI has faced significant criticisms for poor service, damaged goods, and unprofessional behavior, though it also received some high praise for professionalism and customer satisfaction in several instances.
Recent Reviews Mention...
“worst moving company I have ever seen”
“terrible service”
“horrible experience from beginning to end”
2. Punctuality
Nationwide Average: 8.07/10
Morse Moving & Storage - Royal Oak, MI frequently fails to meet expected timelines, exhibiting numerous instances of late or missed appointments, leading to significant frustration among clients.
Recent Reviews Mention...
“did not show up on time”
“shipments were over a month late”
“had to change the pack out date twice”
3. Affordability
Nationwide Average: 7.69/10
Morse Moving & Storage - Royal Oak, MI has mixed reviews with several customers finding their services less expensive and competitively priced, while a significant number express dissatisfaction due to higher than quoted final costs and unexpected additional charges.
Recent Reviews Mention...
“ripped us off”
“move was shocking and despicable”
“pricing was very good”
4. Communication
Nationwide Average: 7.53/10
Morse Moving & Storage - Royal Oak, MI has overwhelmingly negative feedback highlighting unresponsiveness, poor customer service, and lack of professionalism, despite a few instances of positive experiences with staff members and effective communication prior to moving.
Recent Reviews Mention...
“customer service is non-existent”
“poor customer service after the contract signing”
“almost no communication whatsoever”
5. Stick to Prices
Nationwide Average: 5.99/10
Morse Moving & Storage - Royal Oak, MI overwhelmingly faces criticism for failing to adhere to initial estimates, incorporating hidden or unforeseen charges, and not maintaining transparency with customers.
Recent Reviews Mention...
“terrible record keeping”
“talking about charging more for storage”
“not transparent at all”
6. Speed
Nationwide Average: 8.58/10
Morse Moving & Storage - Royal Oak, MI predominantly receives criticism for significant delays and inefficiencies, though a few customers have noted their efforts to work hard and stay on schedule.
Recent Reviews Mention...
“shipments were over a month late”
“took a month, items destroyed”
“worked hard to stay on schedule”
7. Friendliness
Nationwide Average: 8.91/10
Morse Moving & Storage - Royal Oak, MI has received mixed reviews, with many customers praising the professionalism and friendliness of the team, while a significant number also reported instances of rude and unprofessional behavior.
Recent Reviews Mention...
“crews of people not trained”
“driver gave me an attitude”
“Everyone was professional and fantastic”
8. Will Hire Again
Nationwide Average: 8.18/10
Morse Moving & Storage - Royal Oak, MI appears to have a predominantly negative feedback, with multiple customers expressing dissatisfaction and a lack of intent to rehire, despite a few positive testimonials.
Recent Reviews Mention...
“would not hire again”
“Run Away!!!”
“would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
Morse Moving & Storage - Royal Oak, MI has numerous reports of unprofessional behavior and dissatisfaction with their service, despite a few commendations on their professionalism and hard work from some customers.
Recent Reviews Mention...
“crews not experienced in moving”
“driver's unprofessional behavior”
“professional at first but then unprofessional behavior”
10. Conflict Handling
Nationwide Average: 4.07/10
Morse Moving & Storage - Royal Oak, MI overwhelmingly demonstrates a significant lack of commitment to addressing and amending customer grievances, as observed through numerous reports of unresolved claims, dissatisfaction with compensation, and an overall perception of disregard for customer concerns.
Recent Reviews Mention...
“find excuses not to pay for broken items”
“terrible record keeping”
“bullied into not filing a claim”
11. Precision & Care
Nationwide Average: 8.01/10
Morse Moving & Storage - Royal Oak, MI frequently receives complaints about damaged or lost items, though there are a few instances of satisfactory experiences noted.
Recent Reviews Mention...
“broke furniture”
“a lot of things were broken”
“Ikea dresser was damaged”
Customer Insights
Cost: $ 7147.00 from 3 reviews
Local Move Duration: 8.5 hours from 5 reviews
Interstate Move Duration: 5 days from 11 reviews
Great Crew Members
| Chris | professional and polite as we explained our needs |
| Jeff, Tracey | quick to answer my questions, kept me informed, and calmed me down |
| John Green | John did a nice job estimating my move |
| Chris | Chris Sabolik was very professional pre-move |
| Tom, Mark | they were friendly, efficient, and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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