Compass Self Storage, based in Cleveland, Ohio, offers premium self-storage and moving services at various locations across the United States. The company acts as a storage concierge service providing packing and moving supplies, arranging truck rentals, and contacting moving services in Rochester, MI on behalf of its customers. Compass Self Storage caters to residential and business related items, with storage unit options for personal storage, business storage, and boat and RV storage. Their facilities include amenities such as climate-controlled units, indoor units, secure entry access, and contactless rentals. Customer satisfaction is their top priority, and they take pride in offering personalized and friendly service.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Moving Services
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.44/10
Nationwide Average: 8.44/10
Compass Self Storage is overwhelmingly celebrated for its exceptional service, professionalism, and accommodating staff, particularly highlighting individuals such as Jennifer and August for their exemplary contributions.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“great work by movers”
2. Affordability
9.08/10
Nationwide Average: 7.69/10
Compass Self Storage is overwhelmingly regarded as offering very competitive and reasonable pricing options, with numerous mentions of discounts, price matching, and overall great deals, although there are a couple of isolated complaints about unexpected charges and price increases.
Recent Reviews Mention...
“the prices are very affordable”
“for better pricing”
“they charge you every 3 months without notice”
3. Communication
9.62/10
Nationwide Average: 7.53/10
Compass Self Storage is highly praised for its staff's helpfulness, particularly Jennifer and August, who are repeatedly mentioned for their professionalism, clarity, and friendliness in customer interactions, despite a single negative remark about a store manager not returning a call.
Recent Reviews Mention...
“Jennier was super helpful”
“Great front staff made communication easy”
“Jennifer was super helpful.”
4. Stick to Prices
3.38/10
Nationwide Average: 5.99/10
Compass Self Storage frequently receives criticism for not adhering to their initial quotes, raising prices unexpectedly, and engaging in misleading promotions, despite a few instances of matching competitors' prices and not adding unexpected charges.
Recent Reviews Mention...
“no proof to raise the prices”
“matched the price of a nearby storage place”
“kept raising the rent”
5. Speed
9.6/10
Nationwide Average: 8.58/10
Compass Self Storage consistently provides quick, efficient, and easy moving services.
Recent Reviews Mention...
“move was completed quickly”
“very fast service”
“efficient”
6. Friendliness
9.85/10
Nationwide Average: 8.91/10
Compass Self Storage exhibits an exceptional and consistently warm, welcoming, and helpful attitude, with particular commendation for employees Jennifer and August for their outstanding service and demeanor.
Recent Reviews Mention...
“they are friendly”
“Jennifer was amazing to deal with”
“Jennifer always puts a smile on my face”
7. Will Hire Again
9.35/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives recommendations for repeat business, with nearly all customers expressing a strong intention to rehire or recommend the company, barring a singular dissenting feedback due to a poor experience.
Recent Reviews Mention...
“would hire again”
“recommend this company and would hire again”
“would hire again”
8. Professionalism
9.28/10
Nationwide Average: 8.31/10
Compass Self Storage is overwhelmingly praised for the professional conduct of its staff, with Jennifer, August, and other mentioned employees consistently exemplified for their professionalism and expertise, though there are isolated mentions of unprofessional behavior.
Recent Reviews Mention...
“crew was professional”
“Jennifer's professionalism and expertise were evident”
“Jennifer was professional”
9. Conflict Handling
4.2/10
Nationwide Average: 4.07/10
Compass Self Storage shows a polarizing performance, with instances of exceptional remedial efforts by some employees, contrasted by numerous reports of unaddressed issues and lack of follow-through by others.
Recent Reviews Mention...
“Did not attempt to rectify the issue.”
“manager didn't call back as promised”
“Brian went above and beyond to help”
10. Precision & Care
7.9/10
Nationwide Average: 8.01/10
Compass Self Storage consistently ensures safe transportation, meticulously cares for antique furniture and artwork, and maintains an extremely clean environment without leaving any scuff marks on the walls.
Recent Reviews Mention...
“handled items with care for a safe trip”
“handled antique furniture and artwork with care”
“No scuff marks on the walls, extremely clean”
Great Crew Members
| August | August was great and provided the best service. |
| August | great for business |
| Jennifer | was amazing beyond helpful |
| Jennier | Jennier was super helpful |
| Jennifer | Jennifer was amazing to deal with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Rochester Moving Services
