“Big enough to do any move. Small enough to care.” is the motto of White Star Movers located in Sterling Heights, MI. It is a family-owned moving company that has been in business since 1988. Though White Star started with only two trucks, it has now expanded to include an entire fleet of moving vehicles to handle any kind of local move within Macomb, Oakland, and Wayne Counties. It is also an agent of Mayflower Transit and Unigroup relocation which gives it access to a nationwide network of resources for long-distance moves. If you are looking for movers in Detroit, MI, White Star Movers professionals are highly trained and skilled in helping you every step of the way from packing and loading to transporting and unloading.
White Star Movers
About White Star Movers
Additional Cities Served: Warren, Sterling Heights, Flint, Livonia, Troy, WestlandShow More >
Moving Services
- Residential Moves
- Business Moves
- International Moves
- Senior Moving Services
- Furniture disassembly and reassembly
- Do-it-yourself packing and supplies
- Labeling, inventory, and loading
- Transportation services
- Unloading
- Assembly/disassembly
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of White Star Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.02/10
Nationwide Average: 8.44/10
White Star Movers generally receives high praise for exceptional service and professionalism, despite a few strongly negative reviews regarding damaged belongings and poor experiences.
Recent Reviews Mention...
“never use anyone else”
“Excellent experience with White Star Movers”
“company trashed our stuff”
2. Punctuality
9/10
Nationwide Average: 8.07/10
White Star Movers demonstrates remarkable consistency in being on time or early, with numerous praises for their timely arrivals and efficiency, although there have been a few instances of scheduling errors and delays.
Recent Reviews Mention...
“they are on time”
“they were on-time”
“showed up on time”
3. Affordability
7.45/10
Nationwide Average: 7.69/10
White Star Movers generally receives praise for their reasonable pricing and competitive quotes, though there are a few instances of customer dissatisfaction due to higher-than-expected charges.
Recent Reviews Mention...
“charged $4243.08 without moving all furniture”
“Good price too”
“good price”
4. Communication
7.18/10
Nationwide Average: 7.53/10
White Star Movers has received mixed feedback with numerous customers praising their politeness, responsiveness, and professionalism, while a significant number of others have criticized them for poor customer service, difficulty in communication, and unprofessional interactions.
Recent Reviews Mention...
“polite”
“worst customer service I have seen”
“poor communication about boxes and furniture”
5. Stick to Prices
6.72/10
Nationwide Average: 5.99/10
White Star Movers has a mixed track record with numerous positive reports of accurate and even lower-than-quoted charges contrasting with several complaints of prices exceeding initial estimates, and unexpected fees.
Recent Reviews Mention...
“quotes are accurate”
“price felt like a rip-off compared to service received”
“broken, lost, delivered our things to parts unknown”
6. Speed
9.38/10
Nationwide Average: 8.58/10
White Star Movers is consistently praised for their quick, efficient work and ability to move items swiftly, despite a couple of reviews noting moves that took longer than expected.
Recent Reviews Mention...
“quick work attitude”
“move was fast”
“get the job done fast”
7. Friendliness
9.5/10
Nationwide Average: 8.91/10
White Star Movers generally receives positive feedback for being professional, polite, and courteous, with many specific commendations for their movers' accommodating and kind demeanor, although there are a couple of negative remarks about professionalism and conduct.
Recent Reviews Mention...
“they were amazing”
“they are friendly”
“efficient, polite and friendly”
8. Will Hire Again
8.75/10
Nationwide Average: 8.18/10
White Star Movers has overwhelmingly positive feedback with most customers expressing a strong likelihood of rehiring and recommending the service, despite a few disgruntled voices.
Recent Reviews Mention...
“would never use anyone else”
“would continue to use White Star and highly recommend them”
“would not hire again”
9. Professionalism
9.01/10
Nationwide Average: 8.31/10
White Star Movers is overwhelmingly considered professional, efficient, and courteous, notwithstanding a few negative reviews regarding unprofessional behavior.
Recent Reviews Mention...
“Brandon and Will were professional and efficient”
“unprofessionalism from the crew”
“efficient, polite and professional”
10. Conflict Handling
3.3/10
Nationwide Average: 4.07/10
White Star Movers show a mixed record, with numerous instances of unaddressed issues and damage, punctuated by occasional exemplary efforts to solve problems and provide compensation.
Recent Reviews Mention...
“offered compensation without assessing damages”
“did not rectify missing or broken items”
“did not respond to an issue and told others to keep my boxes”
11. Precision & Care
8.48/10
Nationwide Average: 8.01/10
White Star Movers has received a mix of high praise for their professionalism and carefulness, though there are several reports of damage and mishandling that suggest inconsistencies in their service quality.
Recent Reviews Mention...
“Brandon and Will were very skilled handling our furniture”
“multiple items were broken”
“careful work attitude”
Customer Insights
Cost: $ 2240.00 from 5 historical data points
Local Move Duration: 4 hours from 14 reviews
Interstate Move Duration: 5 days from 7 reviews
Great Crew Members
| Troy, Jordan | more than happy to help |
| Brandon, Will | Brandon and Will were professional, efficient, skilled |
| Bobby, Curtis | great job even in cold snowy conditions |
| Jordan, Troy, Maggie, Levi | worked hard until the job was complete |
| Dan, Skuylar, Dre, Ben | provided exceptional service during the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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