Imlach Group is a moving company based in Trenton, Michigan, with additional locations in Dallas and Detroit. The company offers a wide range of services, including local moves, long distance moves, international moves, corporate moves, office and industrial relocations, and storage solutions. As an interstate agent for Atlas Van Lines, Inc., Imlach Group has an extensive service area. They are known for being one of the only moving companies to offer financing options, providing customers with the option to split payments instead of paying a lump sum. With over 72 years of experience, Imlach Group is dedicated to quality service and customer satisfaction. If you're looking for other expert moving services in Westland, MI, feel free to check out our page.
Imlach Group
About Imlach Group
Additional Cities Served: Warren, Livonia, Westland, Farmington Hills, Southfield, PontiacShow More >
Moving Services
- Local Moves
- Long Distance Moves
- International Moves
- Corporate Moves
- Office & Industrial Moves
- Storage Solutions
Awards
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Summarized Review of Imlach Group
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Imlach Group overwhelmingly receives praise for their efficiency, professionalism, and high level of service in the moving industry, despite a few reviews highlighting significant issues with the service.
Recent Reviews Mention...
“very pleased with the moving process”
“they got it together”
“Job well done”
2. Punctuality
Nationwide Average: 8.07/10
Imlach Group consistently demonstrates exceptional time management, arriving on time, smoothly adapting to changes, and meeting all scheduled requests with remarkable precision.
Recent Reviews Mention...
“communicated their arrival at each location”
“arrived exactly on target”
“move went smoothly and timely”
3. Affordability
Nationwide Average: 7.69/10
Imlach Group is highly regarded for their reasonable pricing, cost-effectiveness, and transparency, with only a few considering them on the higher end or overpriced.
Recent Reviews Mention...
“pricing was very reasonable”
“needed a cost effective moving company”
“price was fair”
4. Communication
Nationwide Average: 7.53/10
Imlach Group demonstrates exceptional performance, highlighted by their consistent follow-up, clear and responsive interactions, and professional handling of the moving process, despite isolated instances of misinformation and miscommunication.
Recent Reviews Mention...
“follow up calls ensuring moving dates and prices”
“communicated throughout the moving process”
“they asked about placement of items”
5. Stick to Prices
Nationwide Average: 5.99/10
Imlach Group generally maintains a clear and fair pricing strategy, ensuring no surprises during the move for most, but there are noted instances of dissatisfaction due to unclear adjustments and pressure tactics.
Recent Reviews Mention...
“details of the quote were clear and followed”
“Durand was clear and fair in preparing the estimate”
“Every promise that was made, he delivered on”
6. Speed
Nationwide Average: 8.58/10
Imlach Group is consistently praised for their fast, efficient service, moving homes quickly, being diligent with time, and delivering belongings promptly.
Recent Reviews Mention...
“extremely courteous and fast”
“were diligent with time”
“move was done efficiently”
7. Friendliness
Nationwide Average: 8.91/10
Imlach Group is consistently praised for their courteous, polite, and respectful demeanor, making interactions with their team a pleasurable experience, despite a few negative experiences.
Recent Reviews Mention...
“extremely courteous and team”
“friendly and considerate people”
“very polite and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Imlach Group overwhelmingly receives positive feedback, with the vast majority of customers expressing a strong desire to use their services again and to recommend them to others.
Recent Reviews Mention...
“highly recommend Imlach Movers”
“will definitely recommend them to friends and family”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
Imlach Group overwhelmingly receives praise for their outstanding service, efficient and professional behavior, though there are a few instances of dissatisfaction related to unprofessional conduct.
Recent Reviews Mention...
“excellence of service is outstanding”
“great professional employees”
“helpful and assembled furniture professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Imlach Group has received mixed feedback, with some customers praising their exceptional efforts to address and rectify issues, while others criticize the company for its lack of response and failure to resolve problems.
Recent Reviews Mention...
“Didn't offer to rectify missing jewelry issue”
“CEO did not resolve the issue”
“fixed and reimbursed for broken items quickly”
11. Precision & Care
Nationwide Average: 8.01/10
Imlach Group is highly praised for its meticulous attention and gentle approach, though there are isolated reports of damages and losses.
Recent Reviews Mention...
“not one single thing was broken”
“no damage reported”
“They protected floors with runners”
Great Crew Members
| Durand Watkins,Shauna,Keri,John Brown | took control of stress, ensured moving dates, showed concern, kept in touch about status |
| Stefan, Kevin | very polite and helpful, diligent with time |
| John | John Brown was amazing |
| Durand | Durand came out to evaluate efficiently |
| Grant, Durand | Grant and Durand were awesome |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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