Offering a full spectrum of storage solutions, Compass Self Storage serves individuals and businesses across the U.S., including those in need of movers in Warren, MI. The company prides itself on their comprehensive approach - arranging for truck rentals and providing packing and moving supplies. They also facilitate connections with moving services for their clients. Emphasizing customer satisfaction, Compass Self Storage ensures each facility offers climate-controlled units, secure entry access, and 24/7 digital surveillance. Clients often highlight their positive experiences regarding the company's excellent customer service and well-maintained facilities.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.54/10
Nationwide Average: 8.44/10
Compass Self Storage is highly praised for its exceptional service, professional and courteous staff, and efficient moving support, despite a few isolated issues regarding pricing.
Recent Reviews Mention...
“great experience in my move”
“great people and very helpful”
“stellar service”
2. Punctuality
5.25/10
Nationwide Average: 8.07/10
Compass Self Storage often fails to meet expectations, frequently not being present as scheduled and lacking communication about reservations.
Recent Reviews Mention...
“Was on time”
“reservation was at different location, no notification given”
“they were not present as scheduled”
3. Affordability
8.53/10
Nationwide Average: 7.69/10
Compass Self Storage is generally viewed as offering cost-effective, great pricing and affordable options, despite a few complaints about increasing rates.
Recent Reviews Mention...
“cost effective”
“Great pricing”
“cost effective”
4. Communication
9.45/10
Nationwide Average: 7.53/10
Compass Self Storage demonstrates exceptional customer service and responsiveness, boasting numerous accounts of helpful and informative staff interactions, though there are a few minor criticisms regarding communication failures.
Recent Reviews Mention...
“answered every question we had”
“Great accessibility”
“very accommodating”
5. Stick to Prices
3.08/10
Nationwide Average: 5.99/10
Compass Self Storage appears to frequently deviate from initially quoted prices, often increasing them significantly, leading to customer dissatisfaction.
Recent Reviews Mention...
“All charges were explained clearly”
“extraction of every cent they can”
“overcharged me by $25”
6. Speed
9.43/10
Nationwide Average: 8.58/10
Compass Self Storage consistently receives high praise for their fast, quick, and swift moving services.
Recent Reviews Mention...
“fast”
“Fast”
“they are very quick”
7. Friendliness
9.88/10
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional customer service, with numerous mentions of staff members, notably Drew, Carl, and Randy, being highlighted for their personable, professional, and welcoming attitudes.
Recent Reviews Mention...
“friendly”
“friendly”
“they are friendly”
8. Will Hire Again
9.22/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives positive testimonials for its service, with a vast majority of customers expressing a strong intention to utilize their storage solutions again or recommend them to others, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“would hire again”
“recommend this company and would hire again”
“would hire again”
9. Professionalism
9.33/10
Nationwide Average: 8.31/10
Compass Self Storage exemplifies exceptional service and expertise, with numerous commendations for their courteous, knowledgeable, and highly professional staff, despite a couple of isolated criticisms.
Recent Reviews Mention...
“stellar service”
“very professional”
“they are professional”
10. Conflict Handling
5.5/10
Nationwide Average: 4.07/10
Compass Self Storage shows a mixed response, with some customers praising their prompt and helpful actions while others report a lack of effort to resolve issues.
Recent Reviews Mention...
“always willing to help”
“Quick to resolve any issues”
“did not attempt to rectify the snow removal issue”
Great Crew Members
| Drew | Drew at the front desk was very helpful |
| Drew | Drew makes moving pleasant and is a great worker |
| Andrew | Andrew bigger was very friendly |
| Carl | Carl was patient, knowledgeable, and professional |
| Tiffiny | quick and awesome service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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