1-800-PACK-RAT Moving and Storage is a company that aims to make moving and storage simple. Through their all-steel, portable storage and moving containers, they ensure the safety and security of customers' items while providing exceptional customer service. Offering a range of services such as long-distance and local moving solutions, on-site storage solutions, secure warehouse storage, all-steel weatherproof moving containers, and business solutions, they build their reputation as a significant player in the business. The company has a nationwide network of more than 65 secure warehouse storage facilities and offers flexible short- and long-term storage options. Their services are well-recognized for being stress-free, convenient, and affordable, aiding them to stand out as one of the movers in Bloomington, MN.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Lakeville, Burnsville, Apple Valley, Shakopee, Richfield, SavageShow More >
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage experiences mixed reviews, with several customers praising their exceptional service and customer experience, while a significant number express dissatisfaction due to service issues and negative experiences.
Recent Reviews Mention...
“bad experience due to unclean pod and bed bugs”
“best customer service I've ever had”
“exceptional customer service made move effortless”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage exhibits inconsistent performance with several instances of being on schedule countered by numerous complaints about delays and lack of timely communication.
Recent Reviews Mention...
“team was prompt”
“promised 9am but now say AM slot”
“came exactly when they said”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives a mixed response with some considering their services reasonably priced or cheaper than competitors, while others criticize it for being unaffordable due to extra costs, high charges for changes, and not providing value for the money.
Recent Reviews Mention...
“charged a lot for changing delivery dates”
“provided at a reasonable price”
“way cheaper than competitors”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences a stark divide in customer experiences, with some praising its helpfulness and responsiveness, while a significant number report frustration over poor communication and long hold times.
Recent Reviews Mention...
“not informed about cleaning practices”
“always polite, helpful, and go out of their way to assist”
“exceptional customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage overwhelmingly disappoints customers by frequently not honoring their initial quotes and failing to deliver on promised service times, leading to numerous complaints about pricing and service reliability.
Recent Reviews Mention...
“received a $50 discount”
“did not stick to promised delivery times”
“they don't stand by their quote”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally receives high praise for quick and efficient service, though there has been an instance of significant delay due to shipping container issues.
Recent Reviews Mention...
“unloaded things very quickly within 4 days”
“efficient process”
“much easier than moving to a storage unit”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for the politeness and helpfulness of their staff, albeit with a few instances of negative feedback regarding disrespect from drivers.
Recent Reviews Mention...
“always polite and helpful”
“they are not very nice”
“everyone was super friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with customers sharply divided between praising their exceptional service and willingness to rehire and criticizing their service sufficiently to avoid future engagements.
Recent Reviews Mention...
“would not hire again”
“would definitely hire them again because of their service”
“would hire again because of exceptional service”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage received mixed reviews, highlighting both highly professional interactions and significant lapses in professionalism and accountability.
Recent Reviews Mention...
“team's professionalism and commitment to excellence”
“expertise and commitment to customer peace show professionalism”
“implied professional interaction”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally shows a lack of effort to rectify issues, with an exception of proactively addressing potential problems in one instance.
Recent Reviews Mention...
“no effort to rectify the situation or offer compensation”
“did not rectify container's poor condition”
“had knowledge to nip potential problems in the bud”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage shows a concerning inconsistency, with several instances of significant damage or mishandling counterbalanced by instances of successful, undamaged deliveries.
Recent Reviews Mention...
“furniture damaged by smells and bed bugs”
“ensured all my belongings arrived safely”
“container was rusted and in poor condition”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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