U-Pack is a national moving company that provides an innovative approach to relocating. And it saves you a few bucks at the same time. With U-Pack, you won’t have to worry about hidden fees or additional charges you might get from traditional full-service moves because you have more control over your moving process. U-Pack provides high-quality mobile storage solutions delivered right at your doorstep or curbside, with up to 3 days for packing and loading. Then when you’re ready, its professional drivers will pick up your unit and deliver all your items directly to your new home or keep it in a secure storage facility while you’re in between moves. This hybrid moving company offers convenience, control, and flexibility at an affordable price.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: St. Paul, Bloomington, Brooklyn Park, Woodbury, Lakeville, EaganShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Minnesota Moving License
Active
Last Checked: 02/23/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally receives high praise for their accommodating, kind, professional employees, and efficient service, though there are a few reports of dissatisfaction concerning reliability and repairs.
Recent Reviews Mention...
“Moving was almost a delight with U-Pack”
“BEST experience I have ever had with moving”
“everything has gone as expected each move”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack consistently delivers on time and provides excellent notification and scheduling services, with only a few exceptions of delays and missed appointments.
Recent Reviews Mention...
“ON time Perfect delivery”
“arrived within the stated time frame”
“On-time in MN and FL”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is predominantly viewed as a cost-effective choice for moving, with many customers highlighting substantial savings compared to full-service companies and other moving options, despite a few noting it as expensive.
Recent Reviews Mention...
“prices were fair”
“U pack was the best priced”
“fair pricing”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally provides excellent service, marked by responsive, helpful, and friendly interactions, although there are isolated incidents of poor communication and trust issues.
Recent Reviews Mention...
“kept us informed on the whole process”
“Everyone I talked to was helpful and friendly”
“answered every question with ONE phone call”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains a good reputation for honoring their initial quotes with minimal complaints about hidden fees or unexpected charges.
Recent Reviews Mention...
“stuck to the estimate every time”
“honored the original price, no hidden fees”
“unexpected payment despite issues”
6. Speed
Nationwide Average: 8.58/10
U-Pack has received mixed feedback, with some customers praising their quick service while others faced issues and dissatisfaction with time-related matters.
Recent Reviews Mention...
“did everything myself and still charged”
“quickly unloading the cube implies speediness”
“arrived a week earlier than expected”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack generally receives high praise for its exceptionally friendly, helpful, and professional staff, though there is a rare mention of unhelpful behavior during a move.
Recent Reviews Mention...
“Everyone was helpful, friendly, and reassuring”
“The truck drivers themselves were very friendly”
“every person was so friendly and kind”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack receives predominantly enthusiastic endorsements for its services, with a vast majority of clients expressing high satisfaction and a strong inclination to recommend or use the service again, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“would definitely use them again”
“Glad I could depend on them, made things less stressful”
“Highly Recommend ... You won't be disappointed”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally maintains a high standard of professionalism as evidenced by numerous clients highlighting the crew's professional demeanor, efficiency, and helpfulness, despite isolated reports of unprofessional behavior and practices.
Recent Reviews Mention...
“Crew was helpful and friendly throughout”
“every employee was professional”
“professional in both MN and FL”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack demonstrates a mixed response with instances of outright refusal to compensate for damages and unsatisfactory policies, alongside examples of immediate corrective action and compensation following complaints.
Recent Reviews Mention...
“Worked with me to rectify a permit mistake”
“did not want to pay for damages”
“no attempt to rectify the situation”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack has mixed reviews, with instances of damage due to various reasons, yet several customers reported that their items arrived intact and undamaged.
Recent Reviews Mention...
“damaged items due to roof leak”
“everything arrived as packed”
“had to carry everything myself”
Customer Insights
Cost: $ 1316.00 from 4 reviews
Interstate Move Duration: 5 days from 10 reviews
Great Crew Members
| Mike | Mike in AZ was very nice |
| Barb | called me for earlier delivery, professional and friendly |
| Barb | Barb was really personable and pleasant |
| Drivers | Drivers were great and informative |
| Barb | Barb was amazing and thorough |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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