PODS Moving & Storage, originally known as Portable On Demand Storage, revolutionized the moving and storage industry in 1998 by introducing the concept of portable storage containers. Today, as an industry leader, PODS provides flexibility and control through personalized moving solutions, including built-in storage, adjustable scheduling, and the freedom to load and unload belongings at your own pace. Services also encompass multiple container sizes, connection to trusted local labor providers, car shipping, and more. The company operates internationally, servicing the United States, Canada, Australia, and the United Kingdom with over 245 storage centers. They have completed more than six million moves in nearly 25 years of business. For more details about moving services, check out the movers in Minneapolis, MN.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Brooklyn Park, Plymouth, Maple Grove, Blaine, Eden Prairie, Coon RapidsShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
Have feedback for PODS Moving & Storage?
Error. Please try again later.
Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage experiences highly polarized reviews, with many customers reporting nightmare experiences and horrible customer service, while a similarly substantial number praise the company for making their moves easy, stress-free, and complimenting the great customer service and convenience offered.
Recent Reviews Mention...
“worst customer service and overcharged”
“would give zero stars if possible”
“Pods made the move seamless.”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage demonstrates a mixed performance with numerous customers expressing dissatisfaction over delayed deliveries and pickups, despite some reports of timely service.
Recent Reviews Mention...
“they all came during the beginning of the shared window timeframes”
“pod delivery person was right on time”
“They were timely”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage experiences mixed reviews with many customers finding it expensive and stressful despite a few expressing satisfaction due to perceived value and discounts.
Recent Reviews Mention...
“overcharged by over $100”
“services were expensive without the military discount”
“expensive process and made it into a nightmare”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences wildly inconsistent feedback, showcasing both highly praised responsiveness and extreme frustration with customer service, leading to a significant number of negative experiences related to communication barriers, unresponsiveness, and perceived unprofessionalism.
Recent Reviews Mention...
“not placed exactly where stated, bad follow-up”
“language barrier made communication difficult”
“frustrating bordering on impossible communication”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to honor their initial quotes, leading to dissatisfaction among many customers due to unexpected charges and billing discrepancies.
Recent Reviews Mention...
“quoted price not honored, additional charges”
“company did not deliver as contracted”
“mysterious charges on credit card”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally disappoints customers with significant delays in pickup and delivery, despite a few reports of fast load and smooth deliveries.
Recent Reviews Mention...
“deliveries were smooth and effortless”
“Fast Load”
“delivery and pickup caused aggravation”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives praise for their courteous and supportive staff, although there are several instances of customer complaints about rudeness and lack of care.
Recent Reviews Mention...
“courteous nice and pleasant”
“they are friendly and very helpful”
“person who helped me was nice”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, with several customers expressing high satisfaction and loyalty, while a significant portion would not consider using their services again due to dissatisfaction with various aspects of their experience.
Recent Reviews Mention...
“deserve the worst rating, emphatically would not hire again”
“unlikely to hire again after this experience”
“I am dissatisfied with their RODENT policy”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage experiences a stark contrast in customer opinions, with numerous reports of unprofessional behavior and poor customer service, yet also receiving several commendations for their professionalism and competence.
Recent Reviews Mention...
“non-disclosure of fees shows unprofessionalism”
“Were professional and clean”
“unprofessional individuals across the board”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly receives feedback indicating a glaring lack of initiative and responsiveness in resolving customer grievances and addressing issues effectively.
Recent Reviews Mention...
“they haven't addressed the issue despite my efforts”
“refused to rectify their contract violations”
“only got a portion of my money back”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed feedback, with accounts of excellent care mingled with significant instances of damage to both possessions and property.
Recent Reviews Mention...
“driver took out my tree”
“Several pieces of my furniture were damaged”
“my belongings taken care of”
Customer Insights
Cost: $ 252.00 from 5 historical data points
Great Crew Members
| customer service, drivers | customer service and drivers were awesome |
| Kim | Kim was amazing and very helpful throughout the process |
| Rob | Rob went over and above in service |
| Rob | Rob was absolutely amazing |
| Leonard Clark | offered to send pics and adjust placement if needed |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Minneapolis Moving Services
Nearby Cities
