1-800-PACK-RAT Moving and Storage is a company providing moving and storage services. They prioritise providing the best customer service and have assisted thousands of customers from cross-country moves to home storage for renovations. The company offers convenient, secure, and affordable solutions. Some of their services include delivering all-steel, weatherproof moving & storage containers, picking up and storing these containers at secure facilities until required by the customer. They cater to long-distance moving, local moving, on-site storage, and warehouse storage. St. Louis, MO's top-rated movers often exemplify this breadth of service. Notable is their network of more than 65 warehouse storage facilities nationwide. They also provide business solutions, helping companies with moving containers for new storefronts or long-term inventory storage. Please note that some website pages were not accessible.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: St. Charles, St. Peters, Florissant, Wildwood, Ballwin, Maryland HeightsShow More >
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Moving Containers
- Residential Solutions
- Restoration & Remediation
- Portable Storage Containers
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage generally receives poor reviews due to a mix of terrible experiences and subpar customer service, although there is a mention of outstanding service from customer support in a singular instance.
Recent Reviews Mention...
“completely satisfied with Pack-Rat's services”
“team's dedication to customer satisfaction was evident”
“Excellent job by movers”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage consistently fails to meet scheduled delivery and pick-up times, leading to significant delays and dissatisfaction among customers.
Recent Reviews Mention...
“staff was prompt”
“they were punctual for all parts of the service”
“been waiting a week for them to pick up”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage is perceived as significantly overpriced, charging three times what a normal unit costs.
Recent Reviews Mention...
“expensive but below other options”
“extremely expensive due to wasted time”
“felt like it was a rip-off”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage struggles significantly, with numerous reports of delayed responses, inadequate solutions, and overall ineffective dialogue between customers and service representatives, despite a few instances of satisfactory interactions.
Recent Reviews Mention...
“commutation seems to be an issue”
“wait times on calls were long but eventually helpful”
“on hold 4-6 hours per day for last week”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“fixed the gas surcharge issue when brought to attention”
“promises not upheld”
“did not stick to quoted delivery times”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage consistently disappoints customers with prolonged delays in both pickup and delivery.
Recent Reviews Mention...
“moved from California to St. Louis and delayed delivery”
“waiting a week for pickup”
“Great ez in & out 30 minutes & gone.”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage is highly praised for their knowledgeable and friendly drivers.
Recent Reviews Mention...
“great staff”
“driver was friendly”
“Did not care about my situation with an infant.”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives overwhelmingly negative feedback, with a broad consensus of clients expressing a decided unwillingness to use their services in the future, except for a singular positive outlier.
Recent Reviews Mention...
“highly suggest Pack-Rat Moving Services”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage is criticized for their lack of communication and responsibility.
Recent Reviews Mention...
“managed my move in a professional manner”
“smooth operation”
“lack of professionalism in handling schedules”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage consistently demonstrates a lack of effort to resolve issues, failing to address delays or take ownership of mistakes.
Recent Reviews Mention...
“addressed the gas surcharge issue promptly”
“they keep pushing delivery back without resolution”
“conflict resolution person didn't solve the issue”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“THEY BROKE $3,000+ WORTH of only 6 month old furniture.”
“belongings were not cared for properly”
“Cage was too small and handling led to additional U-Haul rental.”
Customer Insights
Cost: $ 3036.00 from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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