PODS Moving & Storage is a company that began in 1998 under the name Portable on Demand Storage and has since become an industry leader in moving and storage services. The company is based in St. Louis, Missouri, but serves a vast area, including the United States, Canada, Australia, and the United Kingdom. PODS provides various services, such as moving, storage, and moving and storage combined. They offer multiple container sizes (8-foot, 12-foot, and 16-foot) to fit customers' needs and provide flexibility and control during the moving process. In addition to these services, PODS also offers additional services like car shipping, moving supplies, and packing and loading assistance through trusted, local movers for hire. For more on the movers in St. Charles, MO, consider browsing through our city page. PODS takes pride in its personalized solutions and comprehensive moving experience that distinguishes it from other moving companies.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: O'Fallon, St. Charles, St. Peters, Florissant, Chesterfield, WildwoodShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Find moving help
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 08/09/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is overwhelmingly perceived as providing poor service, marred by unacceptable customer service, dishonest business practices, and an overall disappointing experience, with only a rare mention of satisfaction.
Recent Reviews Mention...
“great service”
“Excellent service”
“scam and not worth the money”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage consistently struggles with on-time deliveries, often changing or missing scheduled times without proper notification or explanation.
Recent Reviews Mention...
“never show up on dates stated”
“Pod was rescheduled last minute with no prior notification”
“PODS canceled/rescheduled on the morning it was scheduled”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for unexpected high costs, including charging customers extra fees and significantly higher prices than initially quote, suggesting a general discontent with their pricing practices.
Recent Reviews Mention...
“overcharge and continuously charge”
“price was extremely reasonable”
“it's secure, affordable, trustworthy”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly disappoints with numerous reports of unresponsive, unprofessional, and unhelpful customer service, marked by a lack of proactive communication and empathy from the staff.
Recent Reviews Mention...
“customer service disconnects upon contact”
“don't even know what to say in the call center”
“Poor communication, only texts, no calls or explanations”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails, evident through various customer complaints about unmet promises, unexpected charges, and misleading information regarding pricing and services.
Recent Reviews Mention...
“additional unexpected charges after cancellation”
“transfer fee mentioned as $76 but ended up over $2,000”
“charged for a service not received”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently fails to meet scheduled dates, resulting in significant delays for their customers.
Recent Reviews Mention...
“rescheduling caused delays, affecting moving process”
“got me unloaded very quickly”
“automatic new date was two weeks after original”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage has predominantly negative customer experiences, highlighting dishonesty, uncaring attitudes, inconsistency, and rudeness, despite a singular report of kindness and support from staff.
Recent Reviews Mention...
“staff was courteous”
“employees were friendly”
“they were kind”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage appears to face significant reluctance from customers, with the majority expressing a firm stance against using their services again due to disappointing experiences.
Recent Reviews Mention...
“would hire again”
“would hire again”
“would not hire again due to scam practices”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is perceived as highly unprofessional, with criticisms targeting dishonest customer service, poor handling of situations, a lack of empathy, and incompetence among representatives.
Recent Reviews Mention...
“staff was professional”
“unprofessional behavior”
“Customer service was dismissive and unhelpful”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently fails to address and rectify clients’ issues, as seen in their lack of responses, broken promises, and overall neglect of complaints.
Recent Reviews Mention...
“no response to issues, unwilling to rectify”
“Made no effort to rectify the situation effectively”
“no attempt to rectify the situation was made”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage consistently disappoints customers with reports of damaged property, significant moth infestations, and moldy, water-stained boxes.
Recent Reviews Mention...
“hit my gutter.”
“mice infestation destroyed belongings”
“items were damaged by rain and transporting”
Customer Insights
Cost: $ 589.00 from 6 reviews
Great Crew Members
| Tim | Thank you Tim for resolving the issue professionally |
| Sharon | Sharon was professional and friendly, improved experience |
| Sharon | Sharon ensured lock receipt, professional, and gave packing advice |
| Sharon | Sharon was professional, knowledgeable, and skilled |
| Sharon | Sharon was helpful, fast, and efficient. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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