UniGroup is a cooperative that has been providing transportation and logistics solutions for nearly a century. Based in suburban St. Louis, the organization owns several world-class brands including United Van Lines, Mayflower Transit, UniGroup Logistics, and UniGroup Worldwide. As the nation's largest household goods relocation organization, UniGroup serves families and companies across Kirkwood, MO and around the globe. They offer customized mobility and transportation solutions, emphasizing quality and innovation. The company prides itself on offering a premier customer experience and has a rich history of moving military members and their families.
UniGroup
About UniGroup
Additional Cities Served: Manchester, Festus, Crestwood, Town and Country, Eureka, ColumbiaShow More >
Moving Services
- Household goods relocation
- Full-service moving options
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small moves
- Piano moving services
- Pool table moving services
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for UniGroup?
Error. Please try again later.
Summarized Review of UniGroup
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
2.63/10
Nationwide Average: 8.44/10
UniGroup is overwhelmingly criticized for being unreliable and unprofessional, with frequent mentions of significant damages, lost items, excessive charges, and overall negative experiences.
Recent Reviews Mention...
“worst moving company”
“worst experience ever”
“Caused over 150k worth of damages”
2. Punctuality
2.32/10
Nationwide Average: 8.07/10
UniGroup consistently disappoints with late deliveries, significant delays, and overall lack of timeliness across various aspects of their service.
Recent Reviews Mention...
“were late”
“items arrived 30 days late”
“delays with continuous notifications and lack of punctuality”
3. Affordability
3.68/10
Nationwide Average: 7.69/10
UniGroup is criticized for not being the cheapest option, having additional costs, charging significantly above quotes, and specifically targeting the elderly and vulnerable with their pricing strategies.
Recent Reviews Mention...
“not the cheapest and had additional costs”
“quoted more than $3000 above the allowance”
“preys on elderly and vulnerable people”
4. Communication
2/10
Nationwide Average: 7.53/10
UniGroup overwhelmingly faces criticism for being unresponsive, rude, and ineffective in engaging with customers, displaying a consistent pattern of poor customer service practices.
Recent Reviews Mention...
“ignores customers after getting paid”
“they just continue to ignore you”
“will only deal in writing now”
5. Stick to Prices
1.4/10
Nationwide Average: 5.99/10
UniGroup consistently fails, demonstrating a pattern of unethical business practices, charging additional costs, and not honoring contracts, leading to widespread customer dissatisfaction.
Recent Reviews Mention...
“took 50% longer than quoted”
“utilize unethical business practices”
“low-ball offer contrary to insured amount”
6. Speed
2.49/10
Nationwide Average: 8.58/10
UniGroup consistently suffers from significant delays, lengthy unloading times, and expedited processes that compromise efficiency, leading to extensive customer dissatisfaction.
Recent Reviews Mention...
“move was slow”
“took 50% longer than quoted”
“household goods sat another week at station”
7. Friendliness
4.19/10
Nationwide Average: 8.91/10
UniGroup overwhelmingly receives negative feedback for unprofessionalism, rudeness, and aggressive behavior, despite a few high praises regarding their friendly environment and staff.
Recent Reviews Mention...
“treat military like trash”
“most unprofessional company I've ever dealt with”
“every employee was rude”
8. Will Hire Again
2.49/10
Nationwide Average: 8.18/10
UniGroup has overwhelmingly negative feedback from customers expressing dissatisfaction and a strong reluctance to use their services in the future, with only a few exceptions.
Recent Reviews Mention...
“really unsatisfied with this moving experience”
“would not hire again”
“never hiring them again”
9. Professionalism
2.31/10
Nationwide Average: 8.31/10
UniGroup is overwhelmingly criticized for unprofessional conduct, including handling complaints poorly, incompetence, rude behavior, lack of responsiveness, and alleged dishonesty and theft.
Recent Reviews Mention...
“unprofessional in handling complaints”
“they have been the most unprofessional”
“described as incompetent and possibly part of theft”
10. Conflict Handling
1.47/10
Nationwide Average: 4.07/10
UniGroup predominantly fails to address or rectify customer grievances, often ignoring complaints, refusing to compensate, and demonstrating a general lack of effort to resolve issues.
Recent Reviews Mention...
“did not attempt to right a wrong”
“they don't care, just continue to ignore”
“Dragged out the claim over 3 months”
11. Precision & Care
2.14/10
Nationwide Average: 8.01/10
UniGroup overwhelmingly disappoints with numerous reports of damaged, lost, or stolen belongings, including expensive and invaluable items.
Recent Reviews Mention...
“lies about breaking expensive items”
“ruined family heirlooms, damaged property”
“Caused damages at both locations”
Customer Insights
Interstate Move Duration: 10 days from 5 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Kirkwood Moving Services
Nearby Cities
