United Van Lines is America’s #1 moving company, providing customers with unmatched protection and top-rated services. It has been around for over 90 years and has moved millions of people across the country during that time. United Van Lines has seen it all. It can handle any type of move, whether local, long-distance, interstate or international. This experienced moving team works with families, military members, government departments, corporate offices, and different kinds of businesses. They work hard to create a custom moving experience that meets each client’s budget and timeline while exceeding their expectations. All moves come with options for packing, unpacking, debris pickup, storage, and car shipping, so you can sit back, relax, and let these professionals take care of everything. United Van Lines has a network of over 500 reliable moving companies across the United States. It has a location in St. Louis, MO, servicing all surrounding areas.
United Van Lines
About United Van Lines
Additional Cities Served: St. Charles, St. Peters, Florissant, St. Louis Park, Chesterfield, WildwoodShow More >
Moving Services
- Long Distance Moves
- International Moves
- Corporate Moves
- Local Moves
- Packing
- Unpacking
- Storage
- Small Moves
- Moving Resources
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of United Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
United Van Lines has polarized feedback, with a considerable amount of customers reporting negative experiences including damaged goods and dissatisfaction, while a significant portion praises their service for being outstanding, professional, and resulting in smooth and flawless moves.
Recent Reviews Mention...
“damaged goods and did not meet expectations”
“great work by movers”
“absolute worst moving company”
2. Punctuality
Nationwide Average: 8.07/10
United Van Lines has a mix of extremely punctual services praised by numerous customers, contrasting sharply with significant delays and communication issues reported by others.
Recent Reviews Mention...
“failed to deliver on time as per contract”
“the delivery was considerably delayed”
“have yet to receive my items”
3. Affordability
Nationwide Average: 7.69/10
United Van Lines has received mixed feedback, with numerous customers finding their services to be excessively expensive and not reflective of the value received, although some reviews highlight fair pricing and lower quotes compared to competitors.
Recent Reviews Mention...
“extremely expensive considering the losses”
“charged a lot of money”
“felt taken advantage of regarding cost”
4. Communication
Nationwide Average: 7.53/10
United Van Lines has received polarized feedback indicating a mix of extremely negative experiences alongside instances of excellent, detailed, and responsive communication, suggesting inconsistency in their customer service delivery.
Recent Reviews Mention...
“poor communication, fought insurance claim”
“lack of communication”
“not keeping us informed of what to expect”
5. Stick to Prices
Nationwide Average: 5.99/10
United Van Lines has mixed reviews, with numerous customers expressing dissatisfaction over unmet commitments and unexpected charges, despite a proportion of positive feedback praising their adherence to initial estimates and no surprise costs.
Recent Reviews Mention...
“refused to compensate for lost items”
“did not adhere to initial quote”
“making commitments that were not honored”
6. Speed
Nationwide Average: 8.58/10
United Van Lines has received mixed feedback, with numerous customers experiencing significant delays and a comparable number praising their efficiency and quick service.
Recent Reviews Mention...
“delivery window was missed significantly”
“items remain with no driver”
“delivered before the scheduled window”
7. Friendliness
Nationwide Average: 8.91/10
United Van Lines garners overwhelmingly positive sentiments for their professional, courteous, and friendly service despite a minority of reports regarding unprofessional and rude behavior.
Recent Reviews Mention...
“they could have cared less about my possessions”
“rude and insulting man”
“the man said, "Good Luck" and hung up”
8. Will Hire Again
Nationwide Average: 8.18/10
United Van Lines has received mixed feedback, with a significant number of customers expressing strong dissatisfaction and an unwillingness to use their services again, while another segment of their clientele praises their professionalism and willingness to rely on and recommend the company for future moves.
Recent Reviews Mention...
“would not hire again”
“trust them with any job”
“would not hire them again”
9. Professionalism
Nationwide Average: 8.31/10
United Van Lines appears to have a polarizing perception, with numerous customers reporting highly professional experiences and a commendable attitude from the moving teams, while several others describe the crew as unprofessional, rude, and providing a disappointing service.
Recent Reviews Mention...
“crew unprofessional in handling situation”
“drivers are reckless and dangerous”
“have no concept of customer service”
10. Conflict Handling
Nationwide Average: 4.07/10
United Van Lines overwhelmingly demonstrates a refusal or inability to adequately address, compensate, or resolve customer grievances and issues, leaving many customers dissatisfied with their claims and resolution process.
Recent Reviews Mention...
“refused to right the wrongs caused”
“refused to compensate for lost items”
“did not compensate adequately”
11. Precision & Care
Nationwide Average: 8.01/10
United Van Lines has received mixed feedback, with numerous customers reporting damaged or missing items and personal belongings, while a significant number praise the company for taking great care and ensuring items arrive undamaged.
Recent Reviews Mention...
“damaged entryway brick and personal item”
“walls were scratched, furniture scuffed”
“items were damaged”
Customer Insights
Cost: $ 13491.00 from 7 reviews
Interstate Move Duration: 11 days from 41 reviews
Great Crew Members
| Darnell, Wentzell | were amazing during the move |
| Ben | could trust this guy, Ben |
| Steve, Ryan Wiltfong, Vitaly | provided exceptional service |
| Cook Moving Team, United Van Lines | terrific to deal with, prompt, and courteous |
| Ed | Ed was courteous and careful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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